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Old 08-06-2011, 01:04 PM   #1
bernardpar
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my prs-650 drives me crazy

Hello

I bought my sony last year and I could not be happier for the first 4 months.
Than the problems started. Unexplained battery drain (6-12hours), software glitches (could not put the reader in the sleep mode, instead kept opening random books, changing wallpapers, displaying message: do you want to completely power off (shutdown device) etc.). I updated software, it helped but only for a while, I did numerous soft and hard resets. I sent the reader to Sony Service, they sent it back saying that it could not find any faults. I removed all memory cards, while charging I reject the device first before disconnecting.
Now after another hard reset I cannot switch it on, after soft reset it cannot go in sleep mode, again displays message about powering off. I think I have lost my patience.

Now I am at the point either of sending the reader back to Sony Service (but I am worried they will ignore the problem again) or just selling it on Ebay. The second option is very compelling but I would not feel well selling device not functioning properly.

Is there any hope to rekindle my love with sony ?

Any advice and ideas welcomed

Last edited by bernardpar; 08-06-2011 at 11:25 PM.
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Old 08-07-2011, 08:19 AM   #2
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Give service another try.
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Old 08-08-2011, 06:40 AM   #3
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Ferret out the name of the CEO and contact him - often works.

It sounds like you have a rogue - or a Friday afternoon/Monday morning model.

Yes, I know, it's not supposed to happen, but..............
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Old 08-08-2011, 11:06 AM   #4
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sonylistens

Hey Bernardpar,

My name is Mike I work with the sonylistens team, I am sorry to read about your problems with your sony reader and sony service. Please email your event ID to sonylistens@am.sony.com and we will help resolve this issue.

Thanks,

Mike Puma
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Old 08-08-2011, 12:15 PM   #5
ScalyFreak
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Originally Posted by carpetmojo View Post
Yes, I know, it's not supposed to happen, but..............
...but it always does

OP, let us know if you get this resolved!
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Old 08-08-2011, 01:09 PM   #6
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Talking

See - all it took was the threat !

Excellent pick-up, Mike Puma.
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Old 08-09-2011, 12:56 PM   #7
bernardpar
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Hello

Thanks a lot Mike. I have sent you an email with description of the problem.
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Old 08-23-2011, 11:31 AM   #8
astra
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How did it go?
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Old 08-26-2011, 07:50 AM   #9
bernardpar
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I got my sony back a week ago, battery and mainboard had been found faulty and therefore replaced, everything seems to working OK. I never heard back from Mike but I am assuming that the device has been repaired thanks to his help. Thanks.
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Old 08-26-2011, 08:51 AM   #10
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Thanks to Mike, I finally got my defective Vaio charger replaced after almost a year of waiting and emails.
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Old 09-01-2011, 02:13 AM   #11
illli
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Yikes.. the same sort of thing just started happening to my 650.. I've had it since last November and it was working great until a few days ago. Suddenly it randomly asks me if "I'm sure I want to turn the device completely off" while I'm reading a book and randomly flickers between sleep mode and being awake. Annoyingly, two out of the last three days it must have woken itself up from sleep mode while I was at work because I've come home to a dead battery..

Sucks to hear that Sony's repair service is so lame.. now I'm dreading dealing with this. I've had two other companies send me back my defective product unrepaired with a claim that it was "fine" (ASUS and Fujifilm) when it obviously wasn't working in any real life situation, and there's nothing more aggravating... All that means is not only do they have an awful repair service but they must also have an awful QA/test process. no wonder it has problems in the first place..
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Old 09-02-2011, 12:17 PM   #12
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Sonylistens

Hey Illli,

My name is Mike I work with the sonylistens team, I am sorry to read about your problems with your sony device and want to help. Please email your event ID to sonylistens@am.sony.com and we will help resolve this issue.

Thanks,

Mike Puma
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Old 09-02-2011, 12:20 PM   #13
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If you don't have an event ID, please email your model and serial number, thank you.
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Old 10-09-2011, 08:36 PM   #14
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Quote:
Originally Posted by bernardpar View Post
Hello

I bought my sony last year and I could not be happier for the first 4 months.
Than the problems started. Unexplained battery drain (6-12hours), software glitches (could not put the reader in the sleep mode, instead kept opening random books, changing wallpapers, displaying message: do you want to completely power off (shutdown device) etc.). I updated software, it helped but only for a while, I did numerous soft and hard resets. I sent the reader to Sony Service, they sent it back saying that it could not find any faults. I removed all memory cards, while charging I reject the device first before disconnecting.
Now after another hard reset I cannot switch it on, after soft reset it cannot go in sleep mode, again displays message about powering off. I think I have lost my patience.

I'm having the same problems as Bernardpar...I purchased my prs-650 in March of this year. I love my reader and don't really want to replace it with something else so I've just sent an email to Sony. Hope to hear back from them soon. Boy, am I glad that I saved my previous prs-300 as a backup!
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Old 10-14-2011, 10:16 AM   #15
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Hi readergirl218

Thank you for your post.

My name is Pat and I work with the Sonylistens team. Thank you for e-mailing Sony.
We will be in touch very soon regarding this issue.

Thanks again.....
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