|10-03-2011, 01:58 AM||#1|
Join Date: Aug 2010
Location: New Zealand
Device: kobo glo, kobo touch (dead), kindle touch, android phone
Error in setup - Wait you are using two different accounts
My son bought a brand new kobo touch today - with pocket money he has been saving up for months. I already have one and have used it for months successfully, and have factory reset numerous times so I do claim some level of knowledge (in other words - I'm not completely thick!)
When he connected it to the PC (as instructed), the latest version of the kobo desktop told him:
"Wait, you are using 2 different accounts. Kobo desktop signed in as email address1, kobo ereader logged in as email address1".
But there is only one account and email address1 was the same anyway - ie the message quoted the same email address twice - ie one account.
It gave him the option to overwrite the reader - which was brand new anyway so he selected this. But it still didn't work and got stuck in a loop. Nothing either of us did could get it sync'ing. We ejected and tried connecting to wifi - another error, couldn't get it to connect. It would connect for a second or so then simply drop out. So no way to sync wirelessly.
We factory reset twice, uninstalled and reinstalled the desktop, signed in and out - no luck. It is fine however with ADE.
I phoned kobo and their only suggestion was to return the device. Very disappointing, at age 11 when you save up your pocket money it's a tough blow when you get a dud!
Anyone got any advice before we give up and take it back?
|10-03-2011, 04:04 AM||#2|
Join Date: Aug 2011
Device: Touch, Aura
I've seen the same message on colleague's Kobo Desktop but it was actually two accounts: his (Kobo Desktop Application) and mine (KT), so I just used to add my account to his Kobo desktop application (Kobo Desktop doesn't connect on my work laptop... see my thread).
Recently I've tried to connect again using his Kobo Desktop but it seems the message appears no more and his Kobo Desktop was trying to reset my KT! Never connected again...
|10-03-2011, 07:17 AM||#3|
Cynical Old Curmudgeon
Join Date: Jul 2011
Location: Halifax, Canada
Device: Kobo Mini, Kobo Arc, HTC Desire C
Probably have to log out first, then sign in as the account you want and attach the proper ereader...
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