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Old 12-28-2010, 10:24 AM   #1
Bawstinn
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Disappearing 'Collections'

I created a couple of 'collections' and they have disappeared off of my 'Home' page. For example, I created one called 'Reference' and put the guides and the dictionary in there. If I perform a search, it will search and find the keywords in the guide, but I cannot see them to access.

Thoughts on how to get them back?

Thank you!

Maria
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Old 12-28-2010, 11:40 AM   #2
ricnewb
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Have you tried rebooting your Kindle (click Home, Menu, Settings, Menu, Restart)? The same thing happened to my daughter's new Kindle when we changed the registration from my account to hers, and a restart brought them all back.
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Old 12-28-2010, 12:40 PM   #3
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You may need to reboot OR de-register/re-register in some cases

and also make sure you're sorting by Collections by moving the 5-way controller right up to the top of the kindle screen and moving across to the right to sort by collections - this is the one I'd try first
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Old 12-28-2010, 01:23 PM   #4
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Quote:
Originally Posted by Bawstinn View Post
I created a couple of 'collections' and they have disappeared off of my 'Home' page. For example, I created one called 'Reference' and put the guides and the dictionary in there. If I perform a search, it will search and find the keywords in the guide, but I cannot see them to access.

Thoughts on how to get them back?

Thank you!

Maria
Try synchronizing; often helps with collections.
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Old 12-28-2010, 02:41 PM   #5
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I hate to even suggest this, but do you have more than 10 items/collections on your home page? Because with more than 10 items and you'll have to hit NEXT PAGE to see 'em all.
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Old 12-28-2010, 06:59 PM   #6
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Also make sure Sort by Collections is selected....
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Old 12-29-2010, 02:51 PM   #7
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Quote:
Originally Posted by Robot Monkey View Post
I hate to even suggest this, but do you have more than 10 items/collections on your home page? Because with more than 10 items and you'll have to hit NEXT PAGE to see 'em all.
I wanted to say this but didn't have the nerve. Go Robot Monkey!
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Old 12-29-2010, 03:16 PM   #8
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My collections disappeared the first time I loaded 'em; I redid 'em, then my K2 froze and wouldn't reboot despite many tries. Amazon ended up sending me a replacement K2 after I went through all the troubleshooting steps with CS. I ended up redoing collections on the replacement without problem.

I've read about others losing collections as well, though mostly months ago. The collections software might have some bugs.
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Old 12-29-2010, 06:25 PM   #9
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i too lost my collections this happened after i rebooted my kindle.

this is the first time since the 2.5 upgrade that I rebooted my device.
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Old 12-30-2010, 03:39 PM   #10
Bookworm_Girl
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My collections disappeared once. I think it might have been after a random reboot. I had to deregister and then reregister to restore them. Keeping my fingers crossed that it doesn't happen again. Good luck!
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Old 01-06-2011, 12:42 PM   #11
Moggy
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I just tried the de-register/re-register solution, and it worked beautifully. Much time and frustration saved.

It would have been nice if the customer service representatives I spoke with about it (I've had 3-4 disappearance episodes) knew about this. I did inform the one I just spoke with in responding to the obligatory follow-up email.

There is a new update- 2.5.7- currently available via manual download, and hopefully it will fix the AWOL issue permanently.
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Old 09-06-2011, 05:06 PM   #12
cewood
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Just had this same problem, Synchronizing fixed it instantly in my case.

I should mention the state of my Kindle, it had never been registered until just prior, and my collections were made using the "Koll3ctions" tool.
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