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Old 10-02-2007, 07:27 PM   #1
aaronvegh
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New Reader (To Me): Toast?

Hi there,
Just got my new PRS500 today via ebay. When i started it up, this is what I got:



In case you can't see this picture, it shows the menu screen, sort of half-rendered with strange horizontal lines all the way through, and this circular loading image in the middle. It's definitely frozen; the reset button isn't working! Is this a software issue that I can get around, or should this be going back to the seller?

Thanks,
Aaron.

P.S. First post!
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Old 10-02-2007, 07:44 PM   #2
NatCh
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Welcome to MobileRead, aaronvegh!

If the problem is what I believe it is, we can help you easily enough. It's one of two things, a bad screen or (more likely) a really low battery.

You want it to be the battery, because you can fix that yourself as opposed to sending it in to Sony for a screen replacement.

What you do is plug it into the AC charger (can't do USB charging for this -- the 500 won't charge from USB if the battery is really flat), and leave it until the little red light above the power switch goes out (probably about 4 hours). Then see if the problem clears up.

Let us know if that takes care of it for you!
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Old 10-02-2007, 08:48 PM   #3
aaronvegh
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I like how my first post is a hysterical plea for help, where none was required. As soon as I plugged it in, the darned thing started acting normally. :-) Phew!

Okay, onto my ebook reading adventures! Cheers!

Aaron.
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Old 10-02-2007, 09:17 PM   #4
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Glad to hear it, aaronvegh! You should probably make sure it has a full charge, regardless, just to make sure you don't have the problem again.
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Old 10-02-2007, 09:35 PM   #5
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This brings up an interesting question and might be better for one of the PRS-505 threads but I wonder if this will be an issue since the new unit won't come with the AC Adapter and only with the USB cable?
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Old 10-02-2007, 10:49 PM   #6
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Quote:
Originally Posted by monkeywrench View Post
This brings up an interesting question and might be better for one of the PRS-505 threads but I wonder if this will be an issue since the new unit won't come with the AC Adapter and only with the USB cable?
It's addressed in the Conference Call write up, but there's a lot of info in that thing. The short answer is that the 505 will charge via USB even if the battery's totally flat.
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Old 10-03-2007, 08:49 AM   #7
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Quote:
Originally Posted by aaronvegh View Post
I like how my first post is a hysterical plea for help, where none was required. As soon as I plugged it in, the darned thing started acting normally. :-) Phew!

Okay, onto my ebook reading adventures! Cheers!

Aaron.
Great news, Aaron. Leave it plugged into the wall charger until the little red light above the power switched goes out. That shows that it's fully charged.
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