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Old 01-21-2012, 02:35 PM   #1
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Can't De-Authorize account

I am on a Mac and I need to authorize the account to my wife's email address instead of mine. I have been told to activate Kobo reader / ADE and click command/shift D at the same time and a de-authorize message appears. I have tried this over and over and I get nothing. Any suggestions?
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Old 01-21-2012, 02:52 PM   #2
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How can I deauthorize a Kobo (or other) device using ADE?
PC instructions:
  • Open ADE on your pc, connect the Kobo to the pc. Then press Ctrl,Shift, E. You should get a box asking of you want to deauthorize, select yes.
  • Unplug your Kobo from the computer, and plug it in again. Now you should get a box saying that a new device has been detected and you can authorize it.
MAC OS X instructions
  • Open ADE on your MAC, connect the Kobo to the it. Then press CMD-SHIFT-E. You should get a box asking of you want to deauthorize, select yes.
  • Unplug your Kobo from the computer, and plug it in again. Now you should get a box saying that a new device has been detected and you can authorize it.
How can I deauthorize a a computer using ADE?
PC instructions:
  • Open ADE on your pc. Then press Ctrl,Shift, D. You should get a box asking of you want to deauthorize the computer, select yes. ADE will close.
  • Open ADE again. Go to library view. Click on the drop down "library" menu. Choose "authorize computer"
MAC OS X instructions
  • Open ADE on your MAC Then press CMD,Shift, D. You should get a box asking of you want to deauthorize the computer, select yes. ADE will close.
  • Open ADE again. Go to library view. Click on the drop down "library" menu. Choose "authorize computer"
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Old 01-22-2012, 10:25 AM   #3
exposed
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de-authorize

Quote:
Originally Posted by PeterT View Post
How can I deauthorize a Kobo (or other) device using ADE?
PC instructions:
  • Open ADE on your pc, connect the Kobo to the pc. Then press Ctrl,Shift, E. You should get a box asking of you want to deauthorize, select yes.
  • Unplug your Kobo from the computer, and plug it in again. Now you should get a box saying that a new device has been detected and you can authorize it.
MAC OS X instructions
  • Open ADE on your MAC, connect the Kobo to the it. Then press CMD-SHIFT-E. You should get a box asking of you want to deauthorize, select yes.
  • Unplug your Kobo from the computer, and plug it in again. Now you should get a box saying that a new device has been detected and you can authorize it.
How can I deauthorize a a computer using ADE?
PC instructions:
  • Open ADE on your pc. Then press Ctrl,Shift, D. You should get a box asking of you want to deauthorize the computer, select yes. ADE will close.
  • Open ADE again. Go to library view. Click on the drop down "library" menu. Choose "authorize computer"
MAC OS X instructions
  • Open ADE on your MAC Then press CMD,Shift, D. You should get a box asking of you want to deauthorize the computer, select yes. ADE will close.
  • Open ADE again. Go to library view. Click on the drop down "library" menu. Choose "authorize computer"
Hi Peter - thanks for your quick reply. My problem is that's what I've been doing on my Mac. I click command / shift/ D and absolutely nothing happens.
Would you say I have an ADE problem or a Mac problem? I've deleted ADE and relaunched it and nothing helps.
Gary
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Old 01-22-2012, 10:31 AM   #4
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Peter - it worked - What I was doing was opening authorize while I clicked the buttons - that was the problem.
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Old 01-22-2012, 01:17 PM   #5
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The Kobo is plugged in when you are trying this and is recognized by ADE as a device?
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