Can't De-Authorize account

[exposed]

I am on a Mac and I need to authorize the account to my wife's email address instead of mine. I have been told to activate Kobo reader / ADE and click command/shift D at the same time and a de-authorize message appears. I have tried this over and over and I get nothing. Any suggestions?

[PeterT]

How can I deauthorize a Kobo (or other) device using ADE?
PC instructions:

• Open ADE on your pc, connect the Kobo to the pc. Then press Ctrl,Shift, E. You should get a box asking of you want to deauthorize, select yes.
• Unplug your Kobo from the computer, and plug it in again. Now you should get a box saying that a new device has been detected and you can authorize it.

MAC OS X instructions

• Open ADE on your MAC, connect the Kobo to the it. Then press CMD-SHIFT-E. You should get a box asking of you want to deauthorize, select yes.
• Unplug your Kobo from the computer, and plug it in again. Now you should get a box saying that a new device has been detected and you can authorize it.

How can I deauthorize a a computer using ADE?
PC instructions:

• Open ADE on your pc. Then press Ctrl,Shift, D. You should get a box asking of you want to deauthorize the computer, select yes. ADE will close.
• Open ADE again. Go to library view. Click on the drop down "library" menu. Choose "authorize computer"

MAC OS X instructions

• Open ADE on your MAC Then press CMD,Shift, D. You should get a box asking of you want to deauthorize the computer, select yes. ADE will close.
• Open ADE again. Go to library view. Click on the drop down "library" menu. Choose "authorize computer"

[exposed]

Originally Posted by PeterT

How can I deauthorize a Kobo (or other) device using ADE?
PC instructions:

• Open ADE on your pc, connect the Kobo to the pc. Then press Ctrl,Shift, E. You should get a box asking of you want to deauthorize, select yes.
• Unplug your Kobo from the computer, and plug it in again. Now you should get a box saying that a new device has been detected and you can authorize it.

MAC OS X instructions

• Open ADE on your MAC, connect the Kobo to the it. Then press CMD-SHIFT-E. You should get a box asking of you want to deauthorize, select yes.
• Unplug your Kobo from the computer, and plug it in again. Now you should get a box saying that a new device has been detected and you can authorize it.

How can I deauthorize a a computer using ADE?
PC instructions:

• Open ADE on your pc. Then press Ctrl,Shift, D. You should get a box asking of you want to deauthorize the computer, select yes. ADE will close.
• Open ADE again. Go to library view. Click on the drop down "library" menu. Choose "authorize computer"

MAC OS X instructions

• Open ADE on your MAC Then press CMD,Shift, D. You should get a box asking of you want to deauthorize the computer, select yes. ADE will close.
• Open ADE again. Go to library view. Click on the drop down "library" menu. Choose "authorize computer"

Hi Peter - thanks for your quick reply. My problem is that's what I've been doing on my Mac. I click command / shift/ D and absolutely nothing happens.
Would you say I have an ADE problem or a Mac problem? I've deleted ADE and relaunched it and nothing helps.
Gary

[exposed]

Peter - it worked - What I was doing was opening authorize while I clicked the buttons - that was the problem.

[PeterT]

The Kobo is plugged in when you are trying this and is recognized by ADE as a device?