|07-15-2011, 04:13 PM||#1|
Join Date: Jul 2011
Device: original Kobo
Kobo 1st gen screen frozen
I have tried repeatedly to do a factory reset, using a paperclip in the hole on the back of the ereader. The power light turns red, then blue, then goes out, but the screen does not change. I've tried this 15-20 times.
I've tried pressing and holding the power switch for 8 seconds followed by a short press and release, as described in a Kobo faq. This has failed.
I've tried pressing the power button for up to minute. This has failed.
I've plugged the ereader into my Mac via the usb port. The ereader neither appears on the Mac desktop nor the Kobo application, version 2.0.3. The ereader appears to be charging (red light is on), but screen is fozen in above configuration.
Does anyone have ideas about how to sole this problem? I've also emailed Kobo CS.
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