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Old 06-20-2011, 01:06 PM   #1
halii
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Is this a screen crack?

I was using my kindle to read a book. After a few pages in on this particular time, i started seeing the traces of the last page on every new page. It wasn't too annoying and i figured i needed a reset...until I got to a new chapter with a lot of ornate crap around the edge of the screen (a picture, basically), at the beginning of the chapter.

That stuck, and didn't go away. I tried to do a restart, but nothing. now it looks like this wont' go away.

There's been no impact to the kindle ever that i remember, and no opportunity for it to get slammed that i can think of in the last 2 weeks, it's just been on a coffee table and in my hands, which is why i'm confused. I haven't slammed the kindle around at all and it was working just fine in my hands when the problem occurred, totally weird. What is this and can it be fixed?
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Old 06-20-2011, 01:29 PM   #2
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yes it looks like a crack to me.
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Old 06-20-2011, 01:30 PM   #3
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Old 06-20-2011, 02:44 PM   #4
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unfortunately it is no longer under warranty. don't think there's anything that can be done if it's a crack. I wonder how it happened though. maybe it's been cracked for awhile and just showed signs now.
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Old 06-20-2011, 03:07 PM   #5
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Quote:
Originally Posted by halii View Post
unfortunately it is no longer under warranty. don't think there's anything that can be done if it's a crack. I wonder how it happened though. maybe it's been cracked for awhile and just showed signs now.
call them anyway. they are notoriously helpful
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Old 06-20-2011, 03:33 PM   #6
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call them anyway. they are notoriously helpful
Absolutely call them! Do it through support on Amazon.com. There is a button to click to receive a phone call from support. They'll get back to you immediately.

Amazon replaced my Kindle when it was months out of warranty. I had a replacement the very next day. Just tell them what you wrote here -- don't tell them it is cracked.
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Old 06-20-2011, 03:58 PM   #7
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Oh, jeez. That doesn't look pleasant at all. Hope that CS is able to help you!
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Old 06-20-2011, 04:30 PM   #8
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The pic is rather small, but I don't see any of the lines in it I always see on a cracked screen. Looks more warped than anything. I agree that you should call Kindle CS, at the very least they will likely offer you a break on a replacement....

Amazon Kindle customer service (1-866-321-8851)
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Old 06-20-2011, 08:00 PM   #9
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Quote:
Originally Posted by halii View Post
I was using my kindle to read a book. After a few pages in on this particular time, i started seeing the traces of the last page on every new page. It wasn't too annoying and i figured i needed a reset...until I got to a new chapter with a lot of ornate crap around the edge of the screen (a picture, basically), at the beginning of the chapter.

That stuck, and didn't go away. I tried to do a restart, but nothing. now it looks like this wont' go away.

There's been no impact to the kindle ever that i remember, and no opportunity for it to get slammed that i can think of in the last 2 weeks, it's just been on a coffee table and in my hands, which is why i'm confused. I haven't slammed the kindle around at all and it was working just fine in my hands when the problem occurred, totally weird. What is this and can it be fixed?
yep, that sure looks like one to me. amazon kindle customer support replaced my knidle 2 (over 2 years old, never bought extra insurance) for a cracked (actually broken in two pieces, that i didn't cause) 5-way. that was done for free and they paid to have me send the damaged one back after i received the replacement. remember let them call you back after you use the kindle support page to ask for the call. they call back right away.

Last edited by alansplace; 06-20-2011 at 08:03 PM.
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Old 06-22-2011, 01:16 PM   #10
halii
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Thanks for your help! I did send kindle cs an email and didn't get a reply. I will call.
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Old 06-24-2011, 10:21 AM   #11
halii
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Well, they can replace the kindle for me for $40, i was hoping i'd get a new one. oh well!
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Old 06-29-2011, 05:53 AM   #12
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Still l a lot cheaper than buying a new one unaided.
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