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Old 05-08-2015, 02:17 AM   #1
pitchshifter
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Join Date: May 2015
Device: Kobo H20
Kobo H2O...broken or not?

Hi all, wondering if anyone has had this experience (can't find info on the thread about it)...

I was reading the other day and turned it off accidentally, then back on immediately. Screen glowed, turned off, went to sleeping cover, back to page, then just froze. It's been like that since. Power light will come on but no change in the last read page onscreen and not able to adjust the light as in some other broken substrate problems. No cracks or lines on the screen; it just looks like it's switched on normally.

Not dropped, no rough treatment.

Factory reset making no difference.

Any ideas?
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Old 05-08-2015, 02:57 AM   #2
meeera
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Device: Kobo H2O, iPad MiniRet, MBP;support AuraHD,Kindle,2xKobo Glos
Have you charged it overnight from a known-good cable and wall charger, then repeated factory reset procedure?
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Old 05-08-2015, 09:49 AM   #3
boriar
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Device: bq Avant XL, Kobo Aura H2O
If you don't have any problem with the content of your internal mSD, then you can follow that, step by step:

Reset - For use on a device that can or cannot be powered on
1.Press and hold the power button for 5 to 6 seconds to turn it off
2.Press and hold the power button <--- THIS IS THE MORE IMPORTANT
3.With two fingers, simultaneously and repeatedly tap the bottom corners of the touch screen. <---- YOU MUST DO THIS QUICKLY WITH POWER BUTTON HOLD
4.Continue to tap the corners repeatedly until the device begins to reset
5.Complete the device setup after the reset completes.

Tell me if it solve the problem
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