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Old 11-22-2014, 04:13 PM   #1
FrancoisC
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Posts: 3
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Join Date: Nov 2014
Device: Kobo Aura HD
Freezed on "boot screen" after several months not in use

Hello everyone,

I tried to look issues similar to mine in this forum but couldn't find anything.

I have an Aura HD for ~18 months. I didn't use it for several months and yesterday morning I tried to open it. Screen went on and I plugged it to my USB charger like I usually do to charge it (but didnt check if it was actually charging).

Yesterday evening, when I came back, the reader was stuck on the 5 boxes screen (boot screen). Impossible to open it up/shut it down, absolutely no response when I plug it in the computer and no led when plugged in USB charger (I don't remember if I saw the led when I plugged it in the morning).

Tried all reset types, tried to charge it several hours on different USB chargers, nothing works.

Any idea why? Have you experienced chargers that doesn't work with your Aura HD? (All 1 to 2 A)

Any suggestion? I plan to call Kobo tomorrow but maybe one of you know a quick fix...



Thanks again for reading my novel.

Cheers,

Francois
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Old 11-22-2014, 07:04 PM   #2
FrancoisC
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Posts: 3
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Join Date: Nov 2014
Device: Kobo Aura HD
Could battery voltage be so low that I cant charge it anymore?
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Old 11-23-2014, 06:26 AM   #3
FrancoisC
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Posts: 3
Karma: 10
Join Date: Nov 2014
Device: Kobo Aura HD
News: It works now...

I opened it: Battery @ 4.17v. (Fully charged).
Unplugged the battery for 3-4 min. Plugged it back. Still not working.
Pressed reset button and it worked.

Hope this helps someone one day!

Cheers,

Francois
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