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Old 06-13-2011, 01:27 AM   #1
Jessica Lares
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I DROPPED IT!

I said earlier that I dropped my Kindle and all there was were chips on the top left of it, but now just looking at it a bit closer, the thing is actually falling apart after hitting the grass in my backyard...

On Day 3.



I already contacted Amazon about it. I mean, I can see it falling apart when it hits a tile floor or concrete, but this was grass. And I'm not sure how the casing could warp like that. I can live with the chipping, but what is that with the casing?!

I did hear a crack when it fell. I've also been hearing cracks just touching on that side of the device.
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Old 06-13-2011, 01:47 AM   #2
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Oh, sorry to hear that - you're so unlucky to drop it on the very third day. More unlucky, the screen is okay and the case is cracked - Amazon might replace your K if it has broken screen but I'm not sure what they might do with a broken case. Never heard anybody broke their cases, in fact.

And what did Amazon CS say?
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Old 06-13-2011, 01:50 AM   #3
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Always, ALWAYS carry your Kindle in a good case. This is exactly why you need a case. Yes, talk to Amazon CS; they'll probably be able to help you.

And buy a case for your Kindle!
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Old 06-13-2011, 01:59 AM   #4
Jessica Lares
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I was in the process of buying a case actually. One of the things I noticed is that all the really nice ones seem to have problems and actually can cause damage to the Kindle. I know it's just a case you carry it in, but I want one that isn't so... I don't know.

I sent them an e-mail. I'm not calling CS at 1AM in the morning.
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Old 06-13-2011, 02:21 AM   #5
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Arrgh, that stinks. But I have read extremely positive feedback about Amazon CS so hopefully they can help!

try to let us know what they say - always good to know stuff like this for future reference...

cheers and good luck,
-les
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Old 06-13-2011, 04:37 AM   #6
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Quote:
Originally Posted by Jessica Lares View Post
I said earlier that I dropped my Kindle and all there was were chips on the top left of it, but now just looking at it a bit closer, the thing is actually falling apart after hitting the grass in my backyard...

On Day 3.



I already contacted Amazon about it. I mean, I can see it falling apart when it hits a tile floor or concrete, but this was grass. And I'm not sure how the casing could warp like that. I can live with the chipping, but what is that with the casing?!

I did hear a crack when it fell. I've also been hearing cracks just touching on that side of the device.
It's hard to tell from that image, but I suspect that the case just needs pressing back together to re-clip it. But I suggest you wait to hear back from Kindle CS.
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Old 06-13-2011, 05:30 AM   #7
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I made sure of my Kindle staying in the case I bought from Ebay. I found a selection of velcro bits (some are circles and some are rectangular) and used some of the circular ones on the back of my Kindle so when I slipped it into the case the Velcro stuck to the case. I can still get the Kindle back out of the case, but it can't just slip out on its own by accident.
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Old 06-13-2011, 11:50 AM   #8
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Wow, I wonder if it hit a rock or a sprinkler head or something else that was in the grass to cause that damage. I dropped my Kindle 2 a few months after I got it on to my hardwood floor from about 2-3 feet. The case looked alot like yours Jessica. When I called to have it replaced under the extended warranty, they told me it should have survived a fall like that without damage and they replaced it without using the extended warranty. Amazon customer service is outstanding in my opinion.
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Old 06-13-2011, 11:57 AM   #9
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Cool i agree

Quote:
Originally Posted by pdurrant View Post
It's hard to tell from that image, but I suspect that the case just needs pressing back together to re-clip it. But I suggest you wait to hear back from Kindle CS.
i agree, it looks like a single clip disengaged.
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Old 06-13-2011, 12:07 PM   #10
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Originally Posted by Jessica Lares View Post
I was in the process of buying a case actually. One of the things I noticed is that all the really nice ones seem to have problems and actually can cause damage to the Kindle. I know it's just a case you carry it in, but I want one that isn't so... I don't know.

I sent them an e-mail. I'm not calling CS at 1AM in the morning.
oberon and medge cases do not cause damage
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Old 06-13-2011, 12:43 PM   #11
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UPDATE: I know it didn't hit a rock. All there is on that grass is weeds and grass...

But anyway,

Amazon sent me an e-mail back and said they'll do a bit of troubleshooting (I wonder what? Did they even READ the e-mail?!), but if nothing helps, they'll just replace it.

I'll have a talk with them in a bit and get back to you guys about it.
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Old 06-13-2011, 01:36 PM   #12
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You might want to actually call in to CS. Doing the email thing usually results in a canned response.
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Old 06-13-2011, 01:41 PM   #13
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Just got done with the call, they just sent me a shipping label and are shipping a new unit that'll be with me by Wednesday.

Now how do I reset this so it doesn't contain all my personal stuff?
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Old 06-13-2011, 01:45 PM   #14
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Just got done with the call, they just sent me a shipping label and are shipping a new unit that'll be with me by Wednesday.
I suggest getting a case and sent as fast as possible so when you receive your replacement Kindle, you'll have the case to use it with.
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Old 06-13-2011, 01:56 PM   #15
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Originally Posted by Jessica Lares View Post
Just got done with the call, they just sent me a shipping label and are shipping a new unit that'll be with me by Wednesday.

Now how do I reset this so it doesn't contain all my personal stuff?
Once you've de-registered the Kindle from your "Manage My Kindle" page, click menu/settings then menu/reset to factory defaults.
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