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Old 06-10-2011, 10:17 AM   #1
Terrapin
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New Nook freezing

I have had my new Nook about 3 days and have already had to perform a hard reset 3-4 times. In several cases it stopped responding entirely and in one, the buttons worked, but not the touch. The most recent freeze (when touch stopped working) happened when I was trying to use my thumb to turn the page (maybe my thumb is too fat).

Has anyone else had their new Nook freeze a bit too often?
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Old 06-10-2011, 10:37 AM   #2
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you must be well within your return period. I wouldn't even mess around, I would go and exchange out.
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Old 06-10-2011, 11:01 AM   #3
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Old 06-10-2011, 11:09 AM   #4
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Yes, exchange it. I've had mine for a bit over a week now (bought it the day they hit the stores) have been through over 1000 pages of reading and a lot of messing about and I have not had to reset it.

That said, I suppose it is possible that it could be caused by a bad microSD card, or a corrupt file that you side-loaded or something. Still, I'd get it replaced.
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Old 06-10-2011, 11:17 AM   #5
Terrapin
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Thanks for the responses. I had just chalked it up to "bugs they'll iron out" and figured others ran into the same problems. I have not put in an SD card and have not read any side-loaded files on it, so maybe I just got a lemon.

I will swap it out this weekend.
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Old 07-24-2011, 09:37 PM   #6
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The same here

Quote:
Originally Posted by Terrapin View Post
I have had my new Nook about 3 days and have already had to perform a hard reset 3-4 times. In several cases it stopped responding entirely and in one, the buttons worked, but not the touch. The most recent freeze (when touch stopped working) happened when I was trying to use my thumb to turn the page (maybe my thumb is too fat).

Has anyone else had their new Nook freeze a bit too often?
I got a new nook touch last week. Now, the touch freezing though the physical keys are still work. Frustrating!
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Old 07-25-2011, 06:24 PM   #7
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I bought my Nook yesterday and it has locked and and needed to be restarted four times already. I am hoping it is just a problem with this particular epub, if it still does it on the next epub I will exchange it.
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Old 07-25-2011, 10:47 PM   #8
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I've been having the same problem, except now even restarting it won't solve the touch screen problem. I'm past my 2 week return period but I'm hoping that if I take it into the store they'll either be able to fix it or exchange it because right now all my new nook is being is a paperweight.
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Old 07-30-2011, 01:04 AM   #9
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Nook Touch freezing

Hello, all. Not to discourage those of you who also bought the 2nd gen. Nook, but I am on my 4th one trying to get one that is relatively bug-free.
The first one I bought June 8th, and had it for about 5 weeks. I had one incident of it freezing up that turning it completely off and then on again seemed to resolve, however, the battery was a lemon and after the initial charge, it wouldn't hold a charge much longer than a week even with the WiFi off all the time.
Nooks #2 and #3 I only had a 2-4 days max, due to the fact that the touch screen froze at least once, if not multiple times, every time I tried to use the reader. The side buttons for turning pages, and the nook button at the bottom of the screen, however, continued to still work. It didn't matter whether I was reading at home with the WiFi turned off, or at our local B&N store with the WiFi on, they just kept freezing. The 3 fixes of turning off, then on, de-registering the device and then re-registering it, or hard resetting those devices just didn't work.
B&N Customer Service replaced #1 with #2, my local store swapped out #2 and #3 with new devices from their shelves after the store manager became involved in trying to help find a fix for the freezing issues. The manager mentioned that she had heard about both of these issues, however, the fact that I've had so many of them is unusual with different devices. I just got #4 yesterday at my local B&N store, and so far, it hasn't froze yet (knock on wood!). I'll be keeping an eye on the battery usage in the days to come, but right now I'm tickled that it's still working and not needing reset all the time.
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Old 07-30-2011, 01:47 PM   #10
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I have had my Nook STR for two weeks and a couple of days ago, the touchscreen froze. I had to do a hard reset and it turned out fine. Apparently it's advisable to shut it down every now and then to prevent something like this.
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Old 07-30-2011, 02:56 PM   #11
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I've had my Nook STR freeze as described twice now, and only had it about 1 week. But I know what is triggering it, at least the 2 instances I've seen. It only happens when I use the touch screen to turn pages, and it only happens if I happen to touch a set of ellipses - you know: ....

For some strange reason, when I accidentally touch that set, it pops up a bubble at the top of the screen (like a dictionary bubble) and the touch screen loses all function. The home button works, but since I can't select a soft-menu button I can't do anything about it.

So, definitely bug of some kind. Hopefully this will get fixed in a software update.

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Old 07-30-2011, 03:04 PM   #12
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I think the software is having trouble deciding if you mean to swipe to turn a page or if you mean to highlight a word. I think when it freezes it's trying to do both and locks up, Seems like something that could be easily fixed in a firmware update.
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Old 08-02-2011, 12:35 PM   #13
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Any word on an update? I'm torn between my Nook being defective or in need of a software update. I've waited nearly a month but still no upgrade. Now I don't know what to think.
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Old 08-02-2011, 04:27 PM   #14
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Quote:
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Any word on an update? I'm torn between my Nook being defective or in need of a software update. I've waited nearly a month but still no upgrade. Now I don't know what to think.
1.0.1 update was released today.
Go to the Nook Touch support page to download the software if you want to do a manual update.
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Old 08-02-2011, 08:09 PM   #15
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I installed the update today and my nook has not locked up yet, before I could not even get through a chapter without it locking up (if I swiped to change pages)
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