Register Guidelines E-Books Search Today's Posts Mark Forums Read

Go Back   MobileRead Forums > E-Book Readers > Android Devices > enTourage eDGe

Notices

Reply
 
Thread Tools Search this Thread
Old 06-07-2011, 04:28 PM   #1
larka
Member
larka began at the beginning.
 
Posts: 17
Karma: 46
Join Date: May 2011
Location: Houston, TX
Device: Entourage Pocket Edge
Support officially outsourced to Phillippines (paid support)

Discovered today (6/7/2011) on Entourage support Site:

SUPPORTrix has deep knowledge and experience in supporting the Entourage Edge products. They provide fee based support options available 24 hours a day, 365 days a year and offer Entourage Edge customers a 25% discount. You can call them toll free at 1-877-787-8749 to get more information or visit their site at http://www.supportrix.com/.
larka is offline   Reply With Quote
Old 06-07-2011, 04:33 PM   #2
emusan
lol
emusan can extract oil from cheeseemusan can extract oil from cheeseemusan can extract oil from cheeseemusan can extract oil from cheeseemusan can extract oil from cheeseemusan can extract oil from cheeseemusan can extract oil from cheeseemusan can extract oil from cheese
 
emusan's Avatar
 
Posts: 472
Karma: 1031
Join Date: May 2011
Device: eDGe
even with the discount, if the prices on the site are what I think, it will still be over $10 for each incident, thats absurd... If they would just release the source, etc. we could support ourselves...
emusan is offline   Reply With Quote
 
Enthusiast
Old 06-07-2011, 05:07 PM   #3
kennyminot
Groupie
kennyminot composes epic poetry in binary.kennyminot composes epic poetry in binary.kennyminot composes epic poetry in binary.kennyminot composes epic poetry in binary.kennyminot composes epic poetry in binary.kennyminot composes epic poetry in binary.kennyminot composes epic poetry in binary.kennyminot composes epic poetry in binary.kennyminot composes epic poetry in binary.kennyminot composes epic poetry in binary.kennyminot composes epic poetry in binary.
 
kennyminot's Avatar
 
Posts: 182
Karma: 90022
Join Date: May 2011
Location: Louisville, KY
Device: HTC EVO View 4G, HTC Wildfire S, Asus T91MT
WHAT A DEAL!

Seriously, the company . . .

1. No longer offers support for their products.

2. No longer seems to have an active development crew.

3. Has lost several key employees.

Why not just give it up? Close the doors and call it a day?
kennyminot is offline   Reply With Quote
Old 06-07-2011, 05:26 PM   #4
Last_of_the_PEs
Groupie
Last_of_the_PEs began at the beginning.
 
Last_of_the_PEs's Avatar
 
Posts: 192
Karma: 34
Join Date: May 2011
Device: Entourage PE
What a deal? Why do people expect corporations to be DEALS? There's no magic or mystery -- if the product doesn't sell, the company goes busto.

I thought Entourage HAD called it a day. That they at least arranged for SOME means of support is something, albeit not much.

The notion that you're better off paying (or even NOT paying) for support from the Philippines instead of just posting HERE makes no sense to me.

All I can say is, at least they didn't arrange for support from India because then the "help" would be unintelligible, inept AND RUDE.
Last_of_the_PEs is offline   Reply With Quote
Old 06-07-2011, 08:07 PM   #5
geckoFeet
Resident Reptile
geckoFeet knows what's going on.geckoFeet knows what's going on.geckoFeet knows what's going on.geckoFeet knows what's going on.geckoFeet knows what's going on.geckoFeet knows what's going on.geckoFeet knows what's going on.geckoFeet knows what's going on.geckoFeet knows what's going on.geckoFeet knows what's going on.geckoFeet knows what's going on.
 
geckoFeet's Avatar
 
Posts: 42
Karma: 25000
Join Date: Mar 2011
Location: New York
Device: entourage edge
funny: some of their support people in Virginia were from the Philippines, although they disclaimed knowledge of any local Philippine restaurants when I asked (another eNTOurAge customer service fail, and arguably not the most important, except around lunch time).
geckoFeet is offline   Reply With Quote
Old 06-08-2011, 12:48 AM   #6
Edward_R
Connoisseur
Edward_R ought to be getting tired of karma fortunes by now.Edward_R ought to be getting tired of karma fortunes by now.Edward_R ought to be getting tired of karma fortunes by now.Edward_R ought to be getting tired of karma fortunes by now.Edward_R ought to be getting tired of karma fortunes by now.Edward_R ought to be getting tired of karma fortunes by now.Edward_R ought to be getting tired of karma fortunes by now.Edward_R ought to be getting tired of karma fortunes by now.Edward_R ought to be getting tired of karma fortunes by now.Edward_R ought to be getting tired of karma fortunes by now.Edward_R ought to be getting tired of karma fortunes by now.
 
Posts: 97
Karma: 516220
Join Date: May 2011
Location: Pacific Northwest (about 35 miles northeast of Seattle)
Device: Entourage PE Ermine / K3 / HTC EVO 3D K4A/ Xelio Tablet K4A
25% discount on an item that has a one year warranty ?? I'm glad mine broke before they bailed on their customers. I received an RMA and sent mine in just before they closed the doors. I got it back on 6/6 in working condition and after speaking to a tech at FCS was told that were not accepting anymore RMA's from Entourage systems. You can also purchase a warranty from Square Trade through Amazon.com. I purchased a 3 year warranty as soon as I got my Pocket Edge back. I'm going to wait until it's totally approved before I try to update back to Ermine, just in case I get the white screen again.
Edward_R is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Free Download: Santa Gets Outsourced: A Short Story gayletiller Self-Promotions by Authors and Publishers 3 12-26-2010 01:23 AM
Unutterably Silly The Non-Support Group for People Who Don't Have/Want a Support Group Non-Group recluse Lounge 7 11-23-2010 02:15 AM
Battery Issues and No Support from Support BJonas Astak EZReader 11 05-29-2010 02:31 AM
Is Astak support on vacation or just stopped support? dmikov Astak EZReader 9 01-22-2010 01:43 PM
Mobipocket support of Hanlin is officially announced T-bag HanLin eBook 1 02-26-2009 08:43 AM


All times are GMT -4. The time now is 10:10 AM.


MobileRead.com is a privately owned, operated and funded community.