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Old 04-09-2010, 09:36 AM   #1
ApplebyCollege
Edge User
 
Infinite Loop During Software Upgrade

(I've already submitted a ticket on this, just wanting to know if others have had this problem)

I started the update process yesterday at 3 pm. During the process the eDGe rebooted (expected) and went to the screen that says "Updating Software... Please don't turn off..." This morning at 8am the unit is still in this mode.

I tried to reboot by pulling the battery, but it does not come out of this mode. Every 30 or so seconds, there appears to be a faint static "click" from the speaker.

Am I alone in this? What has worked for others?

Thanks.
 
Old 04-13-2010, 08:38 PM   #2
shawn
Edge User
 
I also get this problem. Have you resolved it?
 
Old 04-13-2010, 09:01 PM   #3
Snow
Edge User
 
Shawn, I believe borisb meant techsupport@entourageedge.com, the phone number he supplied is the correct one. borisb, you're losing your eDGe! :P
 
Old 04-13-2010, 09:43 PM   #4
shawn
Edge User
 
Thank you, borisb and Snow. I also submitted a ticket. Until tomorrow morning if there is no reply, I will call them.
 
 

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