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Old 06-06-2011, 08:57 AM   #1
Robotech_Master
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Kobo not charging when plugged in

My father is having a problem with his Kobo. He writes:

Quote:
My Kobo will not charge! First it go to where it would not charge using a wall wart, and now it won't charge from the computer either. It has been plugged in all night and still says "Your battery is nearly empty, please connect to a power source."

What should I do?
Any advice?
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Old 06-06-2011, 10:36 AM   #2
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Hm, not sure. He could try the reset button on the back, and maybe another USB port. If that doesn't work then he should contact kobo customer support and they should replace it if it's still under warranty.
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Old 06-06-2011, 10:51 AM   #3
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Or try a new cable?
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Old 06-06-2011, 11:56 AM   #4
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Quote:
Originally Posted by dmacmart View Post
Or try a new cable?
Or, even better, a separate USB wall charger. This should be the primary method for charging. It is faster and much more reliable method. They are cheap these days, even one for a cell-phone will work fine.

Dale
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Old 06-06-2011, 12:00 PM   #5
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The OP stated that the first fail was with a wall charger, then with the USB cable. That leads me to believe it is a problem with the reader itself.
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Old 06-06-2011, 12:07 PM   #6
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Well actually he said wall charger and then PC. I would try a different USB cable...
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Old 06-06-2011, 03:23 PM   #7
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It can't hurt to try a different USB cable (or a port in the back, for that matter), but if the wall wort didn't work and charging from the PC (that would be a USB charge, right?) both didn't work....
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Old 06-06-2011, 05:54 PM   #8
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When he plugs it in, 2 options appear - Keep Reading or Manage Library. Is he choosing one of the options? I forgot to choose one once and noticed that it didn't charge until I did.
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