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Old 05-22-2011, 01:42 PM   #1
Tinah
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Mail being returned

I used the 'contact us' on Entourageedge.com and both emails I sent came back undeliverable. Has anyone else had problems contacting Entourageedge via email?
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Old 05-22-2011, 05:11 PM   #2
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Eeeep! No. First I've heard of this problem.

Have you tried calling?

I suppose it's possible that some connection got messed up (excuse the technical terminology ) when they cut out some of their website and services. I hope that's all it is . . . .
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Old 05-23-2011, 01:22 PM   #3
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I had used the 'contact us' on bottom of the webpage and that is gone now. I guess they no longer use that, but still have the other links up so will try there. I had wanted to ask Entourage about warranty since I should have 1 year from date of purchase, so I asked TigerDirect (where I bought it) and their answer was I have 30 days to return it if I'm worried about it. Gee...that is giving me a lot of faith, doesn't it.
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Old 05-23-2011, 02:12 PM   #4
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Yup - they've taken down their office address and phone number pages.

Looks like Support is now gone, leaving only the Knowledgebase and forums.

Your warranty is now officially void.
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Old 05-23-2011, 02:18 PM   #5
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and i'm still waiting for UPS to deliver this device. This is nuts! lol
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Old 05-23-2011, 04:11 PM   #6
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Sorry to be the one to bring you the bad news :

http://www.engadget.com/2011/05/23/e...portedly-disc/

They'll hopefully be able to stay in business, but 2012-2013 seems to be the year for eye-friendly tablets, if Amazon has its way (http://www.engadget.com/2011/05/23/a...dels-with-qua/)
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Old 05-23-2011, 07:59 PM   #7
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Quote:
Originally Posted by borisb View Post
Yup - they've taken down their office address and phone number pages.

Looks like Support is now gone, leaving only the Knowledgebase and forums.

Your warranty is now officially void.
They do still have a Tech Support contact option, through web email. I don't know that it's quite as dire as Boris suggests, just not as good as it was . . . again!

Boris, you haven't talked with anyone at enTourage about voiding warranties, have you? I thought Tech Support was with us for the "foreseeable future".

I do understand the bitterness -- I am more sad than I thought I'd be at the passing of this product line, and I came late to the game (February 2011). Boris has been a strong proponent since the beginning -- I can just imagine the disappointment.
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Old 05-24-2011, 10:28 AM   #8
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"void" in the sense that if there's no repair department there anymore then you can't get stuff repaired/replaced.

Perhaps they still have someone there part-time for now.

(I trust it's understood that a warranty is meaningless if the company is out of business )
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Old 05-24-2011, 10:39 AM   #9
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Try posting your issue here. Collectively Mobile Read members know litterally everything about everything.
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Old 05-24-2011, 04:04 PM   #10
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Maybe there's hope

Quote:
Originally Posted by borisb View Post
"void" in the sense that if there's no repair department there anymore then you can't get stuff repaired/replaced.

Perhaps they still have someone there part-time for now.

(I trust it's understood that a warranty is meaningless if the company is out of business )
It's not understood by me.

Sure, if the company is legally bankrupt, but I don't know that.

It has been said that the company plans to make a slate of some kind. If so, it most have some money. If it still exists, its agreements still exist.
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Old 05-24-2011, 09:34 PM   #11
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Lots of lawyers would be more than happy to bill you tens of thousands of dollars to sue enTourage, so I say, "Go for it!"
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Old 05-25-2011, 03:04 PM   #12
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Quote:
Originally Posted by geneven1 View Post
It has been said that the company plans to make a slate of some kind. If so, it most have some money. If it still exists, its agreements still exist.
Depends on what is meant by "the company." In some industries, for legal and financial reasons, it's common to create a new company for each new endeavour. (I was told it's very common in the construction industry to create a new legal entity for each new build, because you don't want mistakes of one project coming back to bite a new project on the butt.)

It could be the exact same people, but if it's a new legal entity, there are no obligations.
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Old 05-26-2011, 12:27 PM   #13
joie
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I posted a question about where to find the eDGe user group to tech support on May 24 and got this answer back the next day:

From: techsupport@entourageedge.com
Subject: [SUPPORT #WNX-654493]: user groups
Date: May 25, 2011 2:40:31 PM MDT
To: joie@blahblahblah.com
Reply-To: techsupport@entourageedge.com

Joie,


Thank you for contacting enTourage System Customer Support and thank you for providing us your correct email. Here is the link for the Community Forums: http://www.entourageedge.com/forums/

If there is anything else we can help you with, please call our Technical Support Hotline at 1-866-639-0080 (available daily from 9AM to 9 PM EST). Please visit our website at www.entourageedge.com to access our online Support Center for answers to our most frequently asked questions, or browse our large selection of e-books, e-textbooks, music and apps.

Thank you for choosing Entourage Systems and have a nice day.


Larrie,
enTourage System Customer Support

Help Request Details
===================
Help request ID: WNX-654493
Department: Tech Support
Priority: Public
Status: Closed
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