Bad customer service experience with Kobo

[Poppaea]

Originally Posted by Poppaea

What about the guy who enjoy romance novels like Logseman and Ron? Are they to feature a "frustrated female" now, too?? Man, I love this place!

Originally Posted by aceflor

Woooooooaaaaat ??????? Now you're getting interesting.... Logseman enjoys romance novels !!!???!!! The kinky ones or just the plain ones ? Details expected Poppaea, you know my PM address
Logseman, you are sooooooooo cooked !

Romance ebooks for a guy?

[Worldwalker]

Originally Posted by pete_1967

On the other hand, "out-of-the-box" shopping carts are often sub-standard sold to companies who do not know what to look for and once sold, the companies are often stuck with the sub-standard over priced solution because it would be too expensive for them to change.

How true that is. The world is full of companies that won't pay to do it right and can't pay to do it over. It's not just websites, either. All sorts of things were obviously designed and built by the lowest bidder, and they break accordingly. There's a reason for the massive popularity of duct tape.

In the end, though, it comes down to dealing with the world as it is, not as we'd like it to be. Shopping cart scripts sometimes let you click the "buy" button twice. So you check for that, and if that one did, you cancel the spare order. Reasonable people do not demand that their extra gift card (or HDTV, or car, or house) be given to them free because ... well, because of anything. Extra order, oops, cancel, done.

It brings to mind the behavior of the people in Japan after the tsunami versus the people in New Orleans after Katrina. All else aside, I suspect the people in Japan, despite the magnitude of the disaster, are probably happier with other people's behavior and less stressed as a result. That requires good behavior by everyone; trying to be the exception leads to the Tragedy of the Commons ... or NOLA.

[voracious71]

Originally Posted by unicorn1

I'm done with this. Think what you want and be all judgemental and rude. And taustin that is exactly what I did when they took the one gift card back and credited my account, I sent it back to her because it was the right thing to do. Have a great day people.

I can sympathize with your frustration with Kobo.. I had a horrible experience with them myself. I think they do it on purpose, to be honest. They figure if they make returns as unpleasant as possible, you'll just give up, lol.

I also had the Kobo apologists jumping at me- people get very protective of their ereaders.

[GeoffC]

Originally Posted by voracious71

I can sympathize with your frustration with Kobo.. I had a horrible experience with them myself. I think they do it on purpose, to be honest. They figure if they make returns as unpleasant as possible, you'll just give up, lol.

I also had the Kobo apologists jumping at me- people get very protective of their ereaders.

[Mortis]

Originally Posted by voracious71

I also had the Kobo apologists jumping at me- people get very protective of their ereaders.

I think its more like people hate to admit they have made a poor choice, or rather a perceived poor choice by admitting anyone ever has a problem with that product.

I am not saying the Kobo is bad in anyway, so don't start bashing, oh go ahead

[Worldwalker]

Originally Posted by voracious71

I also had the Kobo apologists jumping at me- people get very protective of their ereaders.

So what explains the fact that a quick check of the first page of people who don't think the OP should be given a gift card she didn't pay for shows only one person who has a Kobo at all, and even that person also has a Kindle? In fact, in five pages of this thread, there are only two people who own Kobo ereaders? (yeah, I checked)

We have people here with just about everything you can read an ebook on (21 types of devices, of which 20 are not Kobos). We have people from all over the world (7 countries that I count). We have people who've been here for years and people who just joined. We have people who buy DRM-locked ebooks without a second thought and people who rail against them (um, like me). By my count we have 26 separate posters who share (roughly) an opinion, something that rarely happens in MobileRead, and that opinion is "no, accidentally double-clicking the "buy" button does not entitle the OP to a free $50 from Kobo."

I don't doubt that their customer service sucks. But that still doesn't entitle the OP to a free gift card -- specifically, one she canceled payment on. And it still seems very strange that the OP's mother would insist on it. (mine, being a very polite person, would have said "oh, you spent too much!" on the original, even if it was for $10, and been scandalized if I'd demanded a free one too)

[Asawi]

LOL! I had never even seen a Kobo in real life until 15 minutes ago!

[Mortis]

Originally Posted by Asawi

LOL! I had never even seen a Kobo in real life until 15 minutes ago!

I've yet to see on in the wild.

[Asawi]

Originally Posted by Mortis

I've yet to see on in the wild.

Watch it! I have heard it, and others of the same species, can jump you and force you into reading all sorts of strange things!

[Mortis]

I heard the same, but with a little training they can be tamed

[Worldwalker]

Originally Posted by Mortis

I heard the same, but with a little training they can be tamed

It doesn't work. They all sneak out of their cases when you least expect them, and display books at you ... and you can't help reading them ... and the next thing you know, it's tomorrow and you've had no sleep.

[Mortis]

Originally Posted by Worldwalker

It doesn't work. They all sneak out of their cases when you least expect them, and display books at you ... and you can't help reading them ... and the next thing you know, it's tomorrow and you've had no sleep.

Ahh so a lot like those Adult Sites then, many teens have been lost to them

[GeoffC]

Originally Posted by Worldwalker

It doesn't work. They all sneak out of their cases when you least expect them, and display books at you ... and you can't help reading them ... and the next thing you know, it's tomorrow and you've had no sleep.

Originally Posted by Mortis

Ahh so a lot like those Adult Sites then, many teens have been lost to them

[Worldwalker]

Originally Posted by Mortis

Ahh so a lot like those Adult Sites then, many teens have been lost to them

No, more like the adult movies that are invading our homes persistently through our VCRs. (apparently Ashcroft hadn't heard about DVDs)

[minspargal]

Well reading these posts made for an interesting morning read.