Register Guidelines E-Books Search Today's Posts Mark Forums Read

Go Back   MobileRead Forums > E-Book Readers > More E-Book Readers > iRiver Story

Notices

Reply
 
Thread Tools Search this Thread
Old 03-29-2011, 08:52 AM   #1
wildabandon
Junior Member
wildabandon began at the beginning.
 
Posts: 3
Karma: 10
Join Date: Mar 2011
Device: iriver story
Help: blank screen and horizontal lines

I bought my iRiver Story last year, in April if I recall correctly, and up until now it's worked fine with one or two quirks. Recently it has started giving me a blank screen when I try to turn the page or go to the menu or library. It is clearly still on, and when I hit the page turn button again, the screen flickers like it's turning the page, but nothing shows up. Sometimes it does this right away when it's fully charged and just turned on, sometimes it works fine for 15 minutes and then does it. Once the screen goes blank, the only thing that helps is shutting it off and turning it back on, and even then it sometimes still has issues.

Another, probably related, problem I've been having is horizontal lines. It's like when you're trying to print and you're low on ink- the text is wiped out in randomly placed and sized horizontal lines of blank screen. It happens both in the sun AND in the shade. I've been shutting it off and restarting it when this happens, but it's happening rather frequently now.

I am currently trying to install firmware 1.71, but my first download of it from the official website wouldn't open. We'll see if it helps, but I have a feeling it won't since it doesn't sound like this is a common issue that would get addressed via firmware. Am I going to have to send it back to Amazon UK? I'm unsure what else to do at this point.

EDIT: Well, now it's not fully booting up anymore, so the firmware is moot. It's definitely turning on, but there's nothing visible on the screen. It's like the e-ink has stopped working and the only way I know it's on at all is because the screen flickers when I shut it off again. I really have no idea what's going on with this thing. It's been treated like gold, so I know it's not something I've done to it.

EDIT the second!: I pressed on the screen lightly and it bounced back to life. I have no idea what's happening or how any of it makes sense. We'll see what happens. It's entirely possible that the fix is to press on the screen lightly from time to time. Still no new firmware since everything I've tried is invalid.

Last edited by wildabandon; 03-29-2011 at 03:08 PM.
wildabandon is offline   Reply With Quote
Old 03-29-2011, 09:11 AM   #2
samac
Connoisseur
samac doesn't littersamac doesn't litter
 
Posts: 51
Karma: 110
Join Date: Sep 2010
Device: EB03 iriver story
Quote:
I am currently trying to install firmware 1.71, but my first download of it from the official website wouldn't open. We'll see if it helps, but I have a feeling it won't since it doesn't sound like this is a common issue that would get addressed via firmware. Am I going to have to send it back to Amazon UK? I'm unsure what else to do at this point.
Did you extract the .zip file and put the EBOOK.HEX file on your SD card?

samac
samac is offline   Reply With Quote
Old 03-29-2011, 09:26 AM   #3
wildabandon
Junior Member
wildabandon began at the beginning.
 
Posts: 3
Karma: 10
Join Date: Mar 2011
Device: iriver story
Just did that and it's invalid firmware. I need to find another source for it, I guess. However, I seem to have deleted the old firmware and now I have *no* firmware. Which is also a problem.

I also just checked on Amazon, and I bought it on March 22, 2010, so I am just beyond my warranty. I can't send it back, so I really really need some help. We've reset it to the factory settings and now it won't turn on at all. D:
wildabandon is offline   Reply With Quote
Old 03-29-2011, 10:08 AM   #4
samac
Connoisseur
samac doesn't littersamac doesn't litter
 
Posts: 51
Karma: 110
Join Date: Sep 2010
Device: EB03 iriver story
You will have to find another firmware.zip and install it. An alternate strategy would be to try OpenInkpot, however I would suggest that think very carefully before trying it out.

samac
samac is offline   Reply With Quote
Old 03-29-2011, 02:39 PM   #5
wildabandon
Junior Member
wildabandon began at the beginning.
 
Posts: 3
Karma: 10
Join Date: Mar 2011
Device: iriver story
Yeah, I'm downloading another file now. However, now I can't get the thing to turn on at all. I'm beginning to think that a phone call to iRiver tomorrow is in order. Maybe they'll take pity on me and let me send it in even though I'm one week over warranty. ONE WEEK.
wildabandon is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
K3 got horizontal lines all over it, did not drop, shake, or squeeze it judith009 Amazon Kindle 2 11-14-2010 07:32 PM
Black horizontal lines in pdf viewer yokos iRex 12 09-20-2010 02:09 PM
PRS-600 Faint Screen tiny horizontal lines alex3l Sony Reader 3 05-02-2010 08:45 PM
Blank Lines vivaldirules Upload Help 55 03-02-2009 03:17 PM
Sony 505 grey lines when horizontal orientation wang960 Sony Reader 2 07-08-2008 09:28 PM


All times are GMT -4. The time now is 12:06 AM.


MobileRead.com is a privately owned, operated and funded community.