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Old 01-30-2009, 03:41 AM   #1
dicky.woollard
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Can you believe this????

I bought an iLiad reader for my wife for Christmas on November 20th. I gave it to her, but it didn't work. The USB to PC connection didn't function.

I sent it back to iLiad. They have still got it. They last communicated a week ago to say they don't have a spare motherboard! WHAT???

I MUST BE MAD

I have bought another one - a 2nd edition - for me.

You will not believe this - but THIS one won't connect to my PC (or anyone elses) either!!!!!!!!!!!!

What is the problem?

Can you believe that they send these expensive tools out without testing them???

Has anyone got any clues for me about what can be done - or am I going to have to send them another one for them to put on a shelf?

Are there any hints about connecting that I have missed?

Dicky
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Old 01-30-2009, 04:19 AM   #2
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What do you want by connecting iLiad with PC? To transfer ebooks from PC to iLiad? I would suggest use a SD or CF card or a USB memory stick to transfer files between PC and iLiad. It's much more simple and will keep you from coping with various connection problems.
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Old 01-30-2009, 04:47 AM   #3
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That's not really the point, is it? If it won't recognise the USB connection, then there's something amiss. Dicky - have you tried using the connecting cable from your old iLiad - it might be that the new cable is faulty.
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Old 01-30-2009, 05:10 AM   #4
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Originally Posted by dicky.woollard View Post
...
Are there any hints about connecting that I have missed?
Dicky
Sometimes, with both my iLiads, to plug the USB cable while the device is ON works better than to connect the reader while OFF and turn it ON afterward.

In another occasion, I restored a dead Nokia connection with an anti-oxidant spray...

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Old 01-30-2009, 08:42 AM   #5
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Whether it's really the point will depend on his true intention. If he just wants to transfer files from PC to iLiad, then it should be the point.
It's much more troublesome to connect iLiad with PC than using memory card. Most of the time, what causes iLiad failing to connect to PC is not iLiad's problem. But to cope with it will take much time. When there is a short and safe way, why take a long and bumpy route?
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Old 01-30-2009, 09:25 AM   #6
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I would certainly want to know whether or not my iLiad were faulty because, for example, that would severely impact its resale value.
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Old 01-30-2009, 09:58 AM   #7
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That's your intention, not his. I won't presume his real intention, so I asked before giving suggestion. Besides, even if he does want to confirm USB connection function is working, I think that a faulty cable is the least possible cause.

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Old 01-30-2009, 11:14 AM   #8
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Sorry to do this on a first post, but this has really prompted me to write, if we buy equipment we should expect it to work as intended, with the cable enabling connection to the PC. We should not have to rely on a SD card workaround because the way it is supposed to work is buggy or completely inoperative. These are fairly expensive consumer items, and as such I expect them to work, at the very least they should work when you get them out of the box for the first time.

Sorry to make this sound like a rant, but we get trodden on a lot by software and hardware companies producing substandard equipment, which people are too willing to forgive because they can find a way to make it work.

I bet no-one speaks to me now because of this.. :-(
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Old 01-30-2009, 11:17 AM   #9
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Quote:
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Besides, even if he does want to confirm USB connection function is working, I think that a faulty cable is the least possible cause.
I've had a fair number of faulty cables over the years - that's the reason I raised it as a possibility.
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Old 01-30-2009, 11:52 AM   #10
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Quote:
Originally Posted by snickp View Post
Sorry to do this on a first post, but this has really prompted me to write, if we buy equipment we should expect it to work as intended, with the cable enabling connection to the PC. We should not have to rely on a SD card workaround because the way it is supposed to work is buggy or completely inoperative. These are fairly expensive consumer items, and as such I expect them to work, at the very least they should work when you get them out of the box for the first time.

Sorry to make this sound like a rant, but we get trodden on a lot by software and hardware companies producing substandard equipment, which people are too willing to forgive because they can find a way to make it work.

I bet no-one speaks to me now because of this.. :-(
No, there are quite a few people here who agree with you.
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Old 01-30-2009, 12:11 PM   #11
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In order to get the iLiad to connect to your PC, you first need to turn the iLiad on and then make sure it's in the Content Lister screen (not an open document). Then connect the USB cable between your iLiad and PC.

Most of the time someone can't get the iLiad to connect is because they're doing it wrong. Either connecting it before turning it on, or connecting it while they're on a document page.
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Old 02-02-2009, 06:44 PM   #12
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.. connecting it while they're on a document page.
Exactly. This had me wondering for quite a while, too. Simply press the Up (or Books or News or...) button when in a document and then the connection screen will magically appear (if there is no other problem with the connectivity, that is, of course... )

Cheers,
- Don [:-]
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Old 02-06-2009, 08:34 PM   #13
dicky.woollard
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Wow - glad to have generated some interest in this problem - thanks to you all

So who want to get the update?

1. I think that I am entitled to get a piece of gear that works out of the box, so long as I follow the instructions and don't fiddle with it in an un authorised manner. My 2 (yes two) iLiad's did not work as instructed (i.e. plugged in correctly, on the Device manager page, and fully juiced up etc.). Incidentally the work around sugested is not entirely satisfactory as the books cannot be moved from one file to another (i.e. from a USB stick to the internal memory) and the USB stick shortens battery life even more.

2. The cables are not the problem. I have, now, 3 sets of cables, and none work with any of the iLiads on any PC, laptop or Mac that I have tried with the iLiads. On top of this the connectivity works when the ethernet is plugged into the router direct. It's the USB in the ILiad that is the problem

3. I returned iLiad no 1 (the reader one) to iRex and it took them a week or more to tell me my diagnosis (above) was correct. THey admitted that the mother board was the issue.

4. THey didn't have any spare mother boards in stock - I find that a bit lame to be honest. Or was it that none of the ones they had on the shelf worked either?

5. They then agreed that the 2nd unti (the 2nd Edition) probably had the same issue as this one was able to connect to the IDS with wireless and wired, but not USB. SO I have been deprived of the use of this one as well. It now has to be returned to Holland for repairs.

6. They have finally repaired the Reader version and it is on its way back to me with UPS, with a label so that the 2nd Edition one can be sent to them.

7. Why don't they test these things before sending them out? I ordered my 1st unit on 20th November. I still have not had satisfaction for the money they took off me then. THat's a lot of money for sweet fanny adam.


I think that the screen and the grey scale depth are un beaten -and - since I value my eyes I am willing to pay extra to get the best reader on the market - HOWEVER - I feel I should be entitled to get what I pay for and not to have to go back and forth with the suppliers trying to get them to make my gear work properly. I have spent hours trying to sort this out. iRex have been slow to respond. They have not apol;ogised for my trouble. They have tried to BLAME me for issues that have arisien because they did not read my messages to them. THey have offered no compensation for my trouble.

Woudl I recommend an iLiad - Not if it comes from iRex.

Be Warned
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Old 02-10-2009, 07:07 PM   #14
rihards
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I am totally disappointed with my new iLiad book edition! I bought it before Cristmas and now it is dead! When switched on it shows initial screen fills in the white progress bar and stops with green power led on! That is all! After Reset the same! Beside that there is no normal mini USB connector, instead proprietary socket with ugly box which I have to carry along just to be able to recharge this crippled slate! Taking in account its short battery life it is almost not usable! I deply regret my decision to by this device! I wish I had red this newsgroup before!
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Old 02-11-2009, 01:25 PM   #15
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I am totally disappointed with my new iLiad book edition! I bought it before Cristmas and now it is dead! When switched on it shows initial screen fills in the white progress bar and stops with green power led on! That is all! After Reset the same!
That's obviously not normal. Open a ticket with them on their tech support site. They should repair the device for free since it's still under warranty.
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