|04-11-2011, 09:40 PM||#1|
Join Date: Nov 2007
Device: PW 2013, HDX 2013, PW 2012, HD 2012
Sony Reader Library 3.3.00.07130 is unresponsive.
Yesterday Sony Reader Library 3.3.00.07130 got unresponsive. After a soft boot it was still unresponsive. After a hard boot it works again.
Same thing happened today. I notice that last year a lot of folks had the same problem with version 3.2. When they uninstalled 3.2 and re-installed it, the problems were still present back then.
I checked my McAfee anti-virus software and it give Sonly Reader Library full incoming and outgoing priveleges.
What could be the problem and how can I fix it without the necessity of a hard boot?
I contacted Sony CS and they thought it was my anti-virus software. McAfee just did a program upgrade right before the problem started. Thus, maybe their next upgrade will fix the Sony Reader Library problem.
Last edited by sirmaru; 04-11-2011 at 10:17 PM.
|04-18-2011, 01:54 PM||#2|
Sony Customer Service Rep
Join Date: Nov 2010
Device: Sony Reader
My name is Evelyn from Sony electronics the SonyListens Team. I do apologize for the problems you are having with your device. Please e-mail a brief description and your contact information to SonyListens@am.sony.com. Either I or one of the SonyListens team members will contact you.
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