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Old 02-07-2011, 05:00 PM   #1
ridgerunner
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kobo service

The Kobo reader customer service is the worst I have ever encountered. When I purchase books but they do not appear on my e-reader. Calls to customer service have been met with "I'm moving this problem to a tier two; someone will contact you" Well I'm STILL waiting. No wonder people buy Kindles. I have sent emails, asked to speak to supervisors but "no one is available"
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Old 02-07-2011, 09:25 PM   #2
MickeyC
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Hi ridgerunner and welcome to MobileRead. I liked Kobo when they started but they do seem to have gone downhill
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Old 02-08-2011, 06:37 AM   #3
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Good to have your company, Ridgerunner. Why not post your specific questions in the Kobo-dedicated sub forum here? Quicker and fuller response from experienced users and much better than anyone's customer 'service' depts.

I think Kobo (hardware and software folks and unused to book retail) were taken by surprise by the explosion in demand. I noticed in the publishing trade press this weekend that they advertised a whole wodge of Kobo-related full-time jobs at their Toronto HQ. Hopefully things will get better for Koboers as a result.

Good luck and best wishes. Neil
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Old 02-08-2011, 10:20 AM   #4
Valmore Daniels
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welcome
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Old 02-08-2011, 10:37 AM   #5
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My Aluratek Libra Pro does that sometimes, while its not a kobo. Try rebooting your Kobo after downloading the new book. My Libra Pro needs to be rebooted after I transfer a book.
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Old 02-08-2011, 12:15 PM   #6
GeoffC
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Welcome to Mobileread ....

You may get further answers by posting the question in the Kobo Forum
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Old 02-08-2011, 02:10 PM   #7
Sandra Edwards
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Welcome to MR! Sorry to hear of your Kobo troubles. Hope you can get your ebooks.

Sandy
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Old 02-08-2011, 02:37 PM   #8
desertblues
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Hi, welcome to MR from the Netherlands. Yes, sometimes helpdesks can be a pain. Try to sort your problem by asking about it on the Koboforum. Good luck and hang on.
http://www.mobileread.com/forums/forumdisplay.php?f=223
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