|02-07-2011, 05:00 PM||#1|
Join Date: Feb 2011
The Kobo reader customer service is the worst I have ever encountered. When I purchase books but they do not appear on my e-reader. Calls to customer service have been met with "I'm moving this problem to a tier two; someone will contact you" Well I'm STILL waiting. No wonder people buy Kindles. I have sent emails, asked to speak to supervisors but "no one is available"
|02-07-2011, 09:25 PM||#2|
Join Date: Nov 2007
Location: Northern Virginia, USA
Device: Sony PRS-505, iPhone 5, Sony T1, iPad 3
Hi ridgerunner and welcome to MobileRead. I liked Kobo when they started but they do seem to have gone downhill
|02-08-2011, 06:37 AM||#3|
Join Date: Apr 2009
Location: Monaco-Menton, France
Good to have your company, Ridgerunner. Why not post your specific questions in the Kobo-dedicated sub forum here? Quicker and fuller response from experienced users and much better than anyone's customer 'service' depts.
I think Kobo (hardware and software folks and unused to book retail) were taken by surprise by the explosion in demand. I noticed in the publishing trade press this weekend that they advertised a whole wodge of Kobo-related full-time jobs at their Toronto HQ. Hopefully things will get better for Koboers as a result.
Good luck and best wishes. Neil
|02-08-2011, 10:37 AM||#5|
Join Date: Oct 2010
Device: Kindle 5 Paperwhite and a Simple touch Nook
My Aluratek Libra Pro does that sometimes, while its not a kobo. Try rebooting your Kobo after downloading the new book. My Libra Pro needs to be rebooted after I transfer a book.
|02-08-2011, 02:10 PM||#7|
Queen of Procrastination
Join Date: Jul 2010
Device: K2, K3, Fire
Welcome to MR! Sorry to hear of your Kobo troubles. Hope you can get your ebooks.
|02-08-2011, 02:37 PM||#8|
enjoying the holidays
Join Date: Jan 2009
Hi, welcome to MR from the Netherlands. Yes, sometimes helpdesks can be a pain. Try to sort your problem by asking about it on the Koboforum. Good luck and hang on.
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