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Old 10-09-2007, 09:53 AM   #121
jpfletcher
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I just received an email telling me that my order has been canceled because the item was no longer available.
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Old 10-09-2007, 10:52 AM   #122
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Yep, I just got the same thing.
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Old 10-09-2007, 11:00 AM   #123
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I did as well. I'm on the phone now to try to sort it out.
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Old 10-09-2007, 11:24 AM   #124
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Wow... I went from being jealous that you were getting the 505 to relieved that I just barely snuck in under the wire and got a 500.

I hope you have luck getting this resolved.
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Old 10-09-2007, 11:31 AM   #125
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I too got an e-mail telling me the Sony Rewards order was canceled. Odd that Sony PRS500U is still displayed on the Sony Rewards web site.
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Old 10-09-2007, 11:32 AM   #126
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I just got off the phone with them again and they said that it never should have been put back on the site. They expect the reader to become available this Friday or Saturday. I questioned the CSR on why it takes so long for the order to process and ship. He could not give me a reasonable answer. I guess we'll see this weekend.

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Old 10-09-2007, 11:50 AM   #127
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Quote:
Originally Posted by jpfletcher View Post
I just got off the phone with them again and they said that it never should have been put back on the site. They expect the reader to become available this Friday or Saturday. I questioned the CSR on why it takes so long for the order to process and ship. He could not give me a reasonable answer. I guess we'll see this weekend.
Part of the problem we still face is the reader is STILL showing up ont he website. If it is not taken down, how will we know when it really is available or not? The person on the phone was saying it should be taken down sometime today. I hope so. But the problem is that because of the 505 the 500 is no longer being made and thus, whatever they can get, they can get. But I'm not yet giving up just yet.
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Old 10-09-2007, 12:05 PM   #128
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Yeah, if we're lucky (and they're cool about honoring the deal), then they're plum out of 500 units, and will let us get 505 units instead.

I tried ordering a 500 yesterday, but the discounted price wouldn't show up in my shopping cart (so I had to buy ~270,000 points to complete the transaction.) I called them and they filed some sort of request to investigate the issue, but it looks like this is going to take a few days to clear up anyway.

I don't think they're going to try to weasel out of the deal, since they do have a perfectly adequate replacement unit to fulfill the deal conditions with. I doubt that there's that many people still waiting to order at the special price, I don't think it would cost them that much money or whatever.

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Old 10-09-2007, 12:17 PM   #129
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Well, there are still lots of PRS-500 being sold at retailers, i.e. Borders. In two Borders superstores closest to my house they had several PRS-500 units, and only one of the two stores had PRS-505 in stock (and only silver).

At some point the unsold stock is probably going to end up at Sony, chances are it will be sold at Sony Rewards. I kind of feel that Sony Rewards is a clearing house for the Sony goods, which they need to get moving. It used to be more so. That's why it doesn't make a lot of sense to sell the PRS-505 via Sony Rewards - eventually, but not right now, while they are going hot.

Hopefully the customer service will help sort out the promotional orders that all of a sudden became unavailable. Perhaps they will let you buy a unit at Borders, and rebate the difference?
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Old 10-09-2007, 03:26 PM   #130
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So for those who called, did Sony indicate that the cancelled orders will result in new stock being shipped out when they come in (someone mentioned the weekend) or does a new order need to be placed ?

Have they given any indication that they would be willing to fulfill cancelled orders with 505s (regardless of when these are actually available) ?

I'll give them a call when I get a chance, but just wondering what your next steps are for those who got the rejection email
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Old 10-09-2007, 03:40 PM   #131
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I called a little while ago. They said the reader (500) is being listed in error and would not really be in stock until this weekend or next week. I will have to re-enter the order for the 500 then. I asked why they didn't just back order it and was told the rep didn't know.
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Old 10-09-2007, 03:51 PM   #132
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Looks like the item is still on the site, but when you try and add to the cart, there's no availability. Hopefully they're going to come through and at least honor the original request or provide new 505s

Btw, I don't have access to the original mailing, but did it indicate that the offer was only available whilst stocks last or where there no preconditions ?
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Old 10-09-2007, 03:56 PM   #133
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This is what I have (sorry about weird formatting):
For a limited time, when you apply and are
approved for the Sony Card, you’re eligible to
get the sony Reader, valued at s299.99 for
only sa9l95 That’s a savings of $25o!
PLus, get 1o0 CONNECTmM eBooks Classics titles
(a $199 value) with purchase and registration of the
Reader from Sony between 8/o4/2oo7 and 9/3o/2oo7* a4
w— with the Sony Card you can earn up to 5 Sony Rewards
APPLy NO Points per $1 spent. You also get a low introductory APR.
no annual fee and full Platinum visa® benefits4
Sony
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Old 10-09-2007, 04:10 PM   #134
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Here's the link to the offer which "expired" September 30.

I've attached an image of this link with the terms of the offer being shown. It doesn't seem to have a "while supplies last" clause, so hopefully Sony will make good on it.
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Old 10-09-2007, 04:20 PM   #135
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The only offer I've seen for the $50/$60 Sony CC Reader deal said that you had to order the Reader by Sept. 30. If anyone tried ordering earlier but it was out of stock, then I think they'll make good on the offer. But if people are trying to order it now (after Sept. 30), they may not honor the attempt. Unless someone has an offer which allows you to order the Reader at this price after Sept. 30. I've not seen that anywhere.
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