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Old 01-14-2011, 11:16 AM   #1
Merbear
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KOBO - problem solved

I had screen problems with the KOBO I bought my son and after advising customer support - was advised to send it back. I did so earlier this week via courier in the package provided to me by KOBO. Now when I check my KOBO request online they have my problem marked as 'solved'. I don't consider this 'solved' until I have the KOBO back in my hand!
On the whole - I've no problem with customer support from KOBO or Sony. Just don't like to have them solving my problem prematurely. I am hoping though that if they are going to replace the KOBO that they allow me to upgrade to the wifi. I was impressed with the page turning speed when I tried one out at Chapters.
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Old 01-14-2011, 11:19 AM   #2
taming
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Solved, in this case, means that the ticket is no longer being updated by Kobo or awaiting a response from you. Although you cannot reopen a ticket once marked in this way, if your problem truly is not solved once you get the replacement, you can open a new ticket and reference the old ticket number in your title (e.g. broken Kobo problem continues also see original ticket#xxxxx)

Last edited by taming; 01-14-2011 at 11:28 AM.
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Old 01-14-2011, 11:45 AM   #3
Merbear
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Merbear put the bomp in the bomp-a-bomp-a-bomp.Merbear put the bomp in the bomp-a-bomp-a-bomp.Merbear put the bomp in the bomp-a-bomp-a-bomp.Merbear put the bomp in the bomp-a-bomp-a-bomp.Merbear put the bomp in the bomp-a-bomp-a-bomp.Merbear put the bomp in the bomp-a-bomp-a-bomp.Merbear put the bomp in the bomp-a-bomp-a-bomp.Merbear put the bomp in the bomp-a-bomp-a-bomp.Merbear put the bomp in the bomp-a-bomp-a-bomp.Merbear put the bomp in the bomp-a-bomp-a-bomp.Merbear put the bomp in the bomp-a-bomp-a-bomp.
 
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red face here....my sister just called and Purolator just delivered the KOBO back to me. I guess they are more efficient than I realized!
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