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Old 12-19-2010, 08:37 PM   #1
ebookmax
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Faulty Screen on original Kobo bought from Borders Australia

I have my original kobo reader for about 3 months and last night, the screen degraded dramatically. Please see attached pic. Has anyone seen this? Can I bring it back to Borders Australia and get a new unit?

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Old 12-19-2010, 08:49 PM   #2
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I have my original kobo reader for about 3 months and last night, the screen degraded dramatically. Please see attached pic. Has anyone seen this? Can I bring it back to Borders Australia and get a new unit?

ouch, that looks bad. I don't know what borders' return policy is but I know with chapters I could bring it in for exchange. They might not have the original anymore so they might have to send it in for repair, or you might be able to pay a bit extra to get the wifi version...
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Old 12-19-2010, 09:13 PM   #3
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That you have there is a broken screen. Broken screens usually are not covered. But it cannot hurt to ask.
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Old 12-19-2010, 10:04 PM   #4
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Ouch!

That does look like the substrate is broken. Did you buy this at the Hay Street store or online?

Might be worth chatting with the store to discuss options first.
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Old 12-20-2010, 02:24 AM   #5
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Ouch!

That does look like the substrate is broken. Did you buy this at the Hay Street store or online?

Might be worth chatting with the store to discuss options first.
I bought it at the Hay Street store.
The unit has never been dropped or bend.

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Old 12-20-2010, 04:44 AM   #6
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Give the Hay Street store a call.
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Old 12-20-2010, 07:22 AM   #7
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I bought one from hay street and the screen end up like that after a month (probably crushed in my bag ), I brought it in and they exchanged it no questions asked, But I think they did give me a second hand one cause he brought out one, fiddle with it for a sec and said sorry i'll get you another one, this one already has documents on it, I was fine with getting a second hand one though, as the kobo was brand new when it happened to me.
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Old 12-20-2010, 09:19 AM   #8
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Yup, I broke my screen yesterday. Accidently leaned on the screen when I tried to push it away from me and my kobo now looks like yours. Can't even buy a new one right now as everybody is sold out.
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Old 12-20-2010, 03:55 PM   #9
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Yup, I broke my screen yesterday. Accidently leaned on the screen when I tried to push it away from me and my kobo now looks like yours. Can't even buy a new one right now as everybody is sold out.
That is so sad
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Old 12-20-2010, 04:51 PM   #10
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Have you tried it with a different book?
Maybe the Kobo just chucked a fit at 'eat, love pray'?

... i know i would
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Old 12-20-2010, 06:37 PM   #11
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A friend of mine had the same problem, they took it back no problem. Email them!
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Old 12-20-2010, 07:08 PM   #12
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I think they take returns pretty good
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Old 12-20-2010, 08:50 PM   #13
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I had no probs with Borders helping out when my original Kobo had a seizure ~ they were extremely helpful.

However, when I was in the same store about 2 weeks ago, they only had wi-fi versions on the shelf.

Hope you manage to sort something out which is acceptable to you
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Old 12-21-2010, 06:25 AM   #14
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The technology is new, but not very complex. I can't really see it costing $150 to make one of these, so hopefully it won't be a big deal to replace.
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Old 12-21-2010, 08:33 AM   #15
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The technology is new, but not very complex. I can't really see it costing $150 to make one of these, so hopefully it won't be a big deal to replace.
Sadly not. In quantity, the 6" eInk screens cost about $90. Single unit replacements (IF you can find them) run from $150 - $200.
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