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Old 12-14-2010, 08:30 PM   #1
bluerfoot
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Device: sony pocketbook 350
prs-650 completely frozen---please help!

I purchased this new from the manhattan sony store last week. Unit is in a case and has barely been used. My wife took it out of her bag coming from work and it appears to be completely frozen. I have tried holding the top slider which does nothing and hitting the reset button on the bottom for different intervals. The device reads 4 bars of battery life.

So what is the deal? I guess I may have a lemon? I can't even turn it off at this point

I should mention it only has one book loaded, which we got from the sony store....
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Old 12-14-2010, 08:40 PM   #2
elcreative
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Once more... eInk only uses power to change a page... if it has discharged with a page showing then it will keep showing that page as there's no power to change it and the battery bar is thus meaningless at this point as it's only a picture until powered... try plugging into an external PSU or use your computer... charge overnight and (if using computer) ensure it is set NOT to sleep or hibernate...
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Old 12-14-2010, 08:42 PM   #3
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Keep in mind that it takes a few charging cycles for the battery meter to calibrate. A new reader could be empty even with 4 bars showing.
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Old 12-14-2010, 11:54 PM   #4
bluerfoot
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bluerfoot understands when you whisper 'The dog barks at midnight.'bluerfoot understands when you whisper 'The dog barks at midnight.'bluerfoot understands when you whisper 'The dog barks at midnight.'bluerfoot understands when you whisper 'The dog barks at midnight.'bluerfoot understands when you whisper 'The dog barks at midnight.'bluerfoot understands when you whisper 'The dog barks at midnight.'bluerfoot understands when you whisper 'The dog barks at midnight.'bluerfoot understands when you whisper 'The dog barks at midnight.'bluerfoot understands when you whisper 'The dog barks at midnight.'bluerfoot understands when you whisper 'The dog barks at midnight.'bluerfoot understands when you whisper 'The dog barks at midnight.'
 
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thanks I dont think it is the battery, we finally got it to reboot after holdong reset and clicking the top slider. anyway it came back with 4 bars and it was charged yesterday...thanks and I will keep a watchful eye on it.
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