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Old 12-20-2010, 05:05 PM   #1
bobulbous
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Broken DX screen

Hi

Tragically broke my DX screen yesterday, does anybody know about repairs and costs?

Preferably in London, but i presume it unlikely there will be an option for this.

Thanks.
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Old 12-20-2010, 05:11 PM   #2
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I say this without any experience with Kindle repairs. I would imagine, like all electronic products these days, the cost of repairs exceeds the cost of purchasing a new one.
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Old 12-23-2010, 04:01 AM   #3
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Well I just called Kindle customer support, told them what happened and I was looking for a price for repair (I didn't even buy my Kindle from Amazon, it was second hand on ebay). They told me with about 2 minutes they were going to send me another one.

I love amazon.
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Old 12-23-2010, 04:21 AM   #4
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Way to go - that is brilliant news
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Old 12-23-2010, 08:13 AM   #5
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It seems to good to be true, just got the confirmation mail from amazon saying the new one is on its way. Amazing.
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Old 12-23-2010, 09:12 AM   #6
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And some people wonder why Kindle owners are so loyal.

Amazon CS is the best.
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Old 12-23-2010, 08:20 PM   #7
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That's fantastic news, bobulbous.
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Old 12-23-2010, 08:41 PM   #8
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Wait, they are sending it no charge???
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Old 12-23-2010, 08:55 PM   #9
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Quote:
Originally Posted by TallMomof2 View Post
And some people wonder why Kindle owners are so loyal.

Amazon CS is the best.
Yup... that is a big reason why I chose the Kindle over the other readers... and with what happened to me and B&N...
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Old 12-24-2010, 03:19 AM   #10
bobulbous
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yes they are sending it completely free of charge. I didn't even really have to say much. One of the only positive experiences I think I have ever had with a customer service department.
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Old 12-24-2010, 03:23 AM   #11
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Nice to know that, it's nice to hear of some good CS for a change
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