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Old 12-09-2010, 11:43 AM   #1
bilbothejust
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Problem with Consumer Reports subscription

Quick question to anyone else out there...yesterday I had a new Consumer Reports (Jan 2011) issue show up on my Home Screen with a little green label on the magazine cover saying "Download". Of course I pushed it and nothing happened...so, I long tapped the cover and pressed "Read Now" and nothing.

So, I sent B&N an email about this with no reply as of this morning. I then checked my visa online and noticed that last night I was charged for the subscription. I then called B&N support and spent 35 minutes on the phone with 2 different people and the takeaway from these people? They are experiencing problems with the ebook version of Consumer Reports (their words) and they would refund me for the subscription. I asked why they are still advertising a magazine they can't deliver and their response was "we will refund your subscription".

I am so pi$$ed at B&N support and would love to email the CEO. Anyone have any ideas with how to deal with this?

Last edited by bilbothejust; 12-09-2010 at 11:47 AM. Reason: missed prefix
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Old 12-09-2010, 12:13 PM   #2
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Old 12-09-2010, 12:34 PM   #3
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Old 12-09-2010, 01:06 PM   #4
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I don't know if it's a general issue with magazines and newspapers, but it takes forever to download an issue of either on my NC. This is on 10mb internet too. I can download a gig file in a matter of minutes, not sure why it takes so long for the NC to download a few MB file.?
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Old 12-09-2010, 01:12 PM   #5
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I don't know if it's a general issue with magazines and newspapers, but it takes forever to download an issue of either on my NC. This is on 10mb internet too. I can download a gig file in a matter of minutes, not sure why it takes so long for the NC to download a few MB file.?
Thanks coolbreeze...I'll give it another shot.
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Old 12-09-2010, 02:02 PM   #6
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Thanks coolbreeze...I'll give it another shot.
and double check to make sure you are connected to your wi fi, it won't download if your not.
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Old 12-10-2010, 01:45 AM   #7
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and double check to make sure you are connected to your wi fi, it won't download if your not.
Well, my WiFi is fine so that isn't the problem. I connected to the store with the NC and actually tried to purchase again. It said I already purchased it so how do I get it then? Tried from my laptop and NC and still get the same message."Already purchased"



Explain that if you can.
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Old 12-15-2010, 02:04 PM   #8
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Update: After not much luck on the phone with B&N support re. my magazine subscriptions not showing up and not letting me re-download I took my NC into my local B&N store. The rep there was very helpful and within 5 minutes all my content was back where it should be.

The fix: De-register the NC and then re-register. All the content that you previously purchased will be re-downloaded. It doesn't affect anything you might have on your sd card.

Glad that this was so easy. Sorry about the rant earlier re. B&N support. The person I got initially just didn't know. I am chagrined as well.
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Old 12-15-2010, 02:35 PM   #9
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It is becoming increasingly apparent to me (not that I didn't already know) that the optimum way to get support, if you can, is at your local B&N store. They've actually trained the in-store people properly.
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Old 12-15-2010, 02:58 PM   #10
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It is becoming increasingly apparent to me (not that I didn't already know) that the optimum way to get support, if you can, is at your local B&N store. They've actually trained the in-store people properly.
This is good to know!
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