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Old 12-08-2010, 02:01 AM   #1
SDRebel
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Unhappy ok, I was missing for a year...is Astak getting out of the ebook reader? are getting

any future support for our astak devices?
Many of us were relunctant to buy an astak ebook reader precisely because of this...but I also understand that it's impossible to compete when a kindle or nook sells for about $100 and have lots of advertisement.

so what say you?

is this the end?
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Old 12-08-2010, 02:20 AM   #2
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Astak continues to support the product and Jinke would support the EZ Reader if they didn't. I wouldn't be reluctant to buy a sound product with a good manufacturer.
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Old 12-08-2010, 03:48 PM   #3
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SD Rebel,

As the current representative of Astak, I want to assure you that we still provide full customer support for all of our eBook reading devices. If you need any help at all, you can use support@astak.com or cc your message to my account at jenifera@ezread.com. You can also call our support line from 9-6 PST, Monday-Friday at 408-452-8788.

We are also in no way leaving the eBook market. When our current issues subside, we will be gladly offering new products and services along with our "older" eBook reading devices.

I know you have been absent from the forums, so if you could direct me to any post(s) that directly said we were no longer offering support or products that I did not address, that would be great. Just anything that led you to believe that we were out of business, etc.

Welcome back to the forums!

Jenifer
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Old 12-08-2010, 10:39 PM   #4
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Quote:
Originally Posted by DaleDe View Post
Astak continues to support the product and Jinke would support the EZ Reader if they didn't. I wouldn't be reluctant to buy a sound product with a good manufacturer.
thanks. Good to know that the situation is not what I thought.
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Old 12-08-2010, 10:42 PM   #5
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Originally Posted by jenifer.ezread View Post
SD Rebel,

As the current representative of Astak, I want to assure you that we still provide full customer support for all of our eBook reading devices. If you need any help at all, you can use support@astak.com or cc your message to my account at jenifera@ezread.com. You can also call our support line from 9-6 PST, Monday-Friday at 408-452-8788.

We are also in no way leaving the eBook market. When our current issues subside, we will be gladly offering new products and services along with our "older" eBook reading devices.

I know you have been absent from the forums, so if you could direct me to any post(s) that directly said we were no longer offering support or products that I did not address, that would be great. Just anything that led you to believe that we were out of business, etc.

Welcome back to the forums!

Jenifer
Jefiner,
thanks for your reply, but nowhere I said that you guys were no longer offering support (wrt "so if you could direct me to any post(s) that directly said we were no longer offering support").
I was just asking if things were like they were last year.
Also, I couldn't read the whole thread, but I did read a bit of the thread about Robert no longer being among us in this forum and about the conspiracy theories from many members about why he's not working with Astak...
I Also read about the readers not being on sale (dont' know the details), that's why I was asking if Astak was out of the business and/or if support would go away.
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