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Old 04-16-2008, 08:06 PM   #1
CYBret
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Unhappy Problem Installing Sunrise XP

I've been a Sunrise Desktop user for a few years and finally decided to upgrade to Sunrise XP. However, I've had some problems with the installation. I've tried deleting/reinstalling several times and the problem continues.

By the way, I'm running Windows XP Media Center on an HP laptop.

When I click on Sunrise XP I get several critical stops and error messages:
This application has failed to start because HSLOG20.dll was not found. re-installing the application may fix this problem.

I click "OK" and then:

This application has failed to start because SYNC20.dll was not found. re-installing the application may fix this problem.

I click "OK" and then:

This application has failed to start because SYNC20.dll was not found. re-installing the application may fix this problem.

I click "OK" and then:

This application has failed to start because HSLOG20.dll was not found. re-installing the application may fix this problem.

I click "OK" and then:

This application has failed to start because TABLE21.dll was not found. re-installing the application may fix this problem.

I click "OK" and then:

This application has failed to start because TABLE21.dll was not found. re-installing the application may fix this problem.

I click "OK" and then:

This application has failed to start because SYNC20.dll was not found. re-installing the application may fix this problem.

I click "OK" and then...the program starts. And it works.
I suppose that's something, but I'd really like to get it working properly. I use Sunrise XP in a geocaching tutorial on my site so it's pretty important that I get it working.

I tried searching these forums for any advice on this problem but couldn't find anything.

Thanks!

Bret
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Old 04-17-2008, 10:06 AM   #2
vineds
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What version

I tried the new upgrade to 2.04 and I think that the issue is with the compatibility changes made for it being usable with the new Windows Vista version of HotSync Manager. I have windows XP and had the same issues when upgraded to 2.04 from 2.03. I rolled it back to 2.03 and everything is fine now. Here is the 2.03 install if you need it
Attached Files
File Type: zip sunrisexp-setup.zip (819.0 KB, 1467 views)
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Old 04-17-2008, 10:21 AM   #3
CYBret
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Yup! That fixed it! HUGE thanks!!!!
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Old 07-01-2008, 03:10 PM   #4
anadem
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Thanks from me too! 2.03 works but 2.04 got the "app failed to start" message looking for SYNC20.dll (then opened the Sunrise GUI.)
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Old 12-21-2009, 12:50 AM   #5
mgr_slayer
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Install 2.04 and change Sunrise app to start in "C:\Program Files\Palm"
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