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Old 12-07-2010, 09:07 PM   #1
RemoGaggi
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Borders does not accept any returns on Kobo

I was thinking of getting a Kobo reader for my girlfriend as a Christmas present. I think she'll like it, but I'm not 100% sure. At the register, I asked what the return policy is in the event the my GF didn't like it. I was told they do not accept any returns. If the unit is defective, they will replace it with another unit. They won't even accept a return for store credit.
Needless to say, they lost a sale because of their stupid restrictive policy.
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Old 12-08-2010, 04:46 AM   #2
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That cashier was not properly informed.

I work at a Borders store, and as of about a month ago, Borders changed their policy, and any eReader purchase will be allowed to be returned, within 30 days of purchase, with your receipt or a gift receipt and box and all materials that came in the box, no questions asked.

This was information sent out as a company-wide policy change (or at least all USA stores), and all stores should have informed all of their staff about this change.

Unfortunately, I cannot find anything on the Borders website that reiterates this information.
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Old 12-08-2010, 12:33 PM   #3
RemoGaggi
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When I was at the register, the cashier called the manager to confirm the "No-return" policy and was told there were no returns. Maybe the store didn't get the memo. But in any event, this left a bad taste and surely sets it up for hassle if I had to return it.
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Old 12-08-2010, 01:15 PM   #4
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Another follow-up. I thought about trying to order a Kobo online and I called Borders' customer service to check the return policy. I was told the same thing at the store - If I open the package, I cannot return it.

What a stupid policy. I really want to buy one, but I'm not going to risk getting stuck with it.
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Old 12-08-2010, 01:18 PM   #5
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Quote:
Originally Posted by RemoGaggi View Post
Another follow-up. I thought about trying to order a Kobo online and I called Borders' customer service to check the return policy. I was told the same thing at the store - If I open the package, I cannot return it.

What a stupid policy. I really want to buy one, but I'm not going to risk getting stuck with it.
In which country do you live?
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Old 12-08-2010, 01:53 PM   #6
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Quote:
Originally Posted by RemoGaggi View Post
When I was at the register, the cashier called the manager to confirm the "No-return" policy and was told there were no returns. Maybe the store didn't get the memo. But in any event, this left a bad taste and surely sets it up for hassle if I had to return it.
I could be wrong, and maybe the policy is only for our district. I know that the policy change was given to us through our Regional Manager, so I just assumed it came from over his head.
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Old 12-08-2010, 05:38 PM   #7
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Chapters/Indigo in Canada has the same return policy that RemoGaggi says. I think it's because Kobo is a small company that will lose a lot of money if ereaders are returned to them and are not re-sellable. I think some stores might be more slack on the official policy depending on if the reader looks 'used' or not and if the packaging looks 'new' and 'resellable'. Personally, I would not chance it. I love my Kobo, but I would not buy it for a gift for anyone unless I was 100% sure they would want an ereader.
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Old 12-08-2010, 06:31 PM   #8
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I know that the Borders in DeKalb, IL will accept returns on Kobo Readers.
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