Register Guidelines E-Books Search Today's Posts Mark Forums Read

Go Back   MobileRead Forums > E-Book Readers > Kobo Reader

Notices

Reply
 
Thread Tools Search this Thread
Old 10-22-2014, 04:13 PM   #1
camelriders
Member
camelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy blue
 
Posts: 13
Karma: 13112
Join Date: Oct 2014
Location: USA
Device: Kobo Aura H20
H2O Screen Locks Up After Sleeping

Is this a known issue?
Have I missed this being discussed in another thread?

Aura H20:
Firmware version: 3.7.0 and now 3.8.0

If the device goes into sleep mode either on it's own or user initiated, when it is woken up, the device is frozen and accepts no input. Device has to be powered down and then back up for everything to start working again.

Note: if you put the device into sleep mode and power back up right away, it's fine, but if it's down for any length of time, when you awaken the device the screen is frozen. How long it must be asleep before the device stops accepting input has not been determined yet precisely but it's not that long; fairly short time.

This is repeatable and it happens every time. I have never been able to break out of it once the device is not responding without powering it off.

Anyone else experienced this issue?

Regards,
Bruce.
camelriders is offline   Reply With Quote
Old 10-22-2014, 04:34 PM   #2
Joeldmtl
Enthusiast
Joeldmtl is a glorious beacon of lightJoeldmtl is a glorious beacon of lightJoeldmtl is a glorious beacon of lightJoeldmtl is a glorious beacon of lightJoeldmtl is a glorious beacon of lightJoeldmtl is a glorious beacon of lightJoeldmtl is a glorious beacon of lightJoeldmtl is a glorious beacon of lightJoeldmtl is a glorious beacon of lightJoeldmtl is a glorious beacon of lightJoeldmtl is a glorious beacon of light
 
Posts: 42
Karma: 12048
Join Date: Jan 2014
Device: Kobo Touch
I've been complaining about my Kobo Touch randomly locking up while I'm reading ever since I did a FW 3.8 update. Then after a few minutes it unlocks and completes the string of instructions I've given it while it was frozen and is fine until the next lock-up, which can be 2 pages later or 10 pages later.

No one else in this forums seems to have had this experience, but I've read about similar lock-ups on other forums. Kobo Customer care say do a Factory Reset .... yada yada yada .... To date I haven't seen any solutions.

I'm waiting for FW 3.11 to see if that solves the problem. If not, I'll try going back to an older version (FW 3.3.1)
Joeldmtl is offline   Reply With Quote
 
Enthusiast
Old 10-22-2014, 04:47 PM   #3
PeterT
Taking a break; Fed up
PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.
 
PeterT's Avatar
 
Posts: 6,983
Karma: 44005669
Join Date: Nov 2007
Location: Toronto
Device: Wife: Touch, Arc, Vox Me: Nexus 7, Glo
Once in a blue moon I experience a freeze on a Glo. Happy now?
PeterT is offline   Reply With Quote
Old 10-22-2014, 06:25 PM   #4
camelriders
Member
camelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy blue
 
Posts: 13
Karma: 13112
Join Date: Oct 2014
Location: USA
Device: Kobo Aura H20
Thanks. I have zero issues while using the device, never freezes or locks up, either with 3.7.0 or 3.8.0 firmware, just the issue when it sleeps and I wake the device.

I sent a message to Kobo but have not heard from them yet. Not even an acknowledgment of an open case. I guess the support they offer really does stink!


Quote:
Originally Posted by Joeldmtl View Post
I've been complaining about my Kobo Touch randomly locking up while I'm reading ever since I did a FW 3.8 update. Then after a few minutes it unlocks and completes the string of instructions I've given it while it was frozen and is fine until the next lock-up, which can be 2 pages later or 10 pages later.

No one else in this forums seems to have had this experience, but I've read about similar lock-ups on other forums. Kobo Customer care say do a Factory Reset .... yada yada yada .... To date I haven't seen any solutions.

I'm waiting for FW 3.11 to see if that solves the problem. If not, I'll try going back to an older version (FW 3.3.1)
camelriders is offline   Reply With Quote
Old 10-22-2014, 06:33 PM   #5
camelriders
Member
camelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy blue
 
Posts: 13
Karma: 13112
Join Date: Oct 2014
Location: USA
Device: Kobo Aura H20
Do you experience the freeze upon waking the device from a sleep?

Quote:
Originally Posted by PeterT View Post
Once in a blue moon I experience a freeze on a Glo. Happy now?
camelriders is offline   Reply With Quote
Old 10-22-2014, 06:42 PM   #6
robko
Wizard
robko ought to be getting tired of karma fortunes by now.robko ought to be getting tired of karma fortunes by now.robko ought to be getting tired of karma fortunes by now.robko ought to be getting tired of karma fortunes by now.robko ought to be getting tired of karma fortunes by now.robko ought to be getting tired of karma fortunes by now.robko ought to be getting tired of karma fortunes by now.robko ought to be getting tired of karma fortunes by now.robko ought to be getting tired of karma fortunes by now.robko ought to be getting tired of karma fortunes by now.robko ought to be getting tired of karma fortunes by now.
 
Posts: 1,413
Karma: 2881034
Join Date: Jul 2010
Device: Kobo
Have you tried a factory reset yet? Does this happen with different books open when it goes to sleep or can you pin it down to a specific book? Haven't seen any other reports of this freeze either.
robko is offline   Reply With Quote
Old 10-22-2014, 06:49 PM   #7
camelriders
Member
camelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy blue
 
Posts: 13
Karma: 13112
Join Date: Oct 2014
Location: USA
Device: Kobo Aura H20
Did not do the factory reset yet but this has happened right from the get go.

Also, have not paid close attention to it to see if it's just that one book but I will work on that now.

thanks.

Quote:
Originally Posted by robko View Post
Have you tried a factory reset yet? Does this happen with different books open when it goes to sleep or can you pin it down to a specific book? Haven't seen any other reports of this freeze either.
camelriders is offline   Reply With Quote
Old 10-22-2014, 07:21 PM   #8
luvhilndr
Enthusiast
luvhilndr began at the beginning.
 
luvhilndr's Avatar
 
Posts: 29
Karma: 10
Join Date: Aug 2010
Location: USA
Device: Kindle 4 (Black), Kobo Glo, Kobo H2O
I've had it freeze during sleep twice now, with two different side-loaded books and only after updating to 3.11.
luvhilndr is offline   Reply With Quote
Old 10-22-2014, 07:21 PM   #9
PeterT
Taking a break; Fed up
PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.PeterT ought to be getting tired of karma fortunes by now.
 
PeterT's Avatar
 
Posts: 6,983
Karma: 44005669
Join Date: Nov 2007
Location: Toronto
Device: Wife: Touch, Arc, Vox Me: Nexus 7, Glo
Any patches applied? Is there an SD card in the slot?
PeterT is offline   Reply With Quote
Old 10-22-2014, 07:29 PM   #10
luvhilndr
Enthusiast
luvhilndr began at the beginning.
 
luvhilndr's Avatar
 
Posts: 29
Karma: 10
Join Date: Aug 2010
Location: USA
Device: Kindle 4 (Black), Kobo Glo, Kobo H2O
No patches. No SD card. I used it a couple of days with its original 3.7 firmware with no problems. Not sure what it could be.
luvhilndr is offline   Reply With Quote
Old 10-22-2014, 08:42 PM   #11
camelriders
Member
camelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy blue
 
Posts: 13
Karma: 13112
Join Date: Oct 2014
Location: USA
Device: Kobo Aura H20
Okay, opened another book and let the device sleep on it's own. After I woke the device up 1.5 hours later, no issues.

You may be right with this one @robko. I'll be testing more books to see what happens but if it happens again with another book, just may be the book again.

It's good to know it may not be the device... thanks!

Quote:
Originally Posted by robko View Post
Have you tried a factory reset yet? Does this happen with different books open when it goes to sleep or can you pin it down to a specific book? Haven't seen any other reports of this freeze either.
camelriders is offline   Reply With Quote
Old 10-22-2014, 08:43 PM   #12
camelriders
Member
camelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy blue
 
Posts: 13
Karma: 13112
Join Date: Oct 2014
Location: USA
Device: Kobo Aura H20
Thanks

Quote:
Originally Posted by luvhilndr View Post
I've had it freeze during sleep twice now, with two different side-loaded books and only after updating to 3.11.
camelriders is offline   Reply With Quote
Old 10-22-2014, 08:54 PM   #13
camelriders
Member
camelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy bluecamelriders can differentiate black from dark navy blue
 
Posts: 13
Karma: 13112
Join Date: Oct 2014
Location: USA
Device: Kobo Aura H20
Not sure if you were responding to @luvhilndr but for me:

I have no SD card installed.

I do have patch_kobo_38 applied but I was having the issue before the patch while on 3.7.0 fw and while 3.8.0 fw and patch were applied.

I tried @robko's suggestion and I am testing different books and so far, has not happened on a different book.


Quote:
Originally Posted by PeterT View Post
Any patches applied? Is there an SD card in the slot?
camelriders is offline   Reply With Quote
Old 10-22-2014, 10:22 PM   #14
Joeldmtl
Enthusiast
Joeldmtl is a glorious beacon of lightJoeldmtl is a glorious beacon of lightJoeldmtl is a glorious beacon of lightJoeldmtl is a glorious beacon of lightJoeldmtl is a glorious beacon of lightJoeldmtl is a glorious beacon of lightJoeldmtl is a glorious beacon of lightJoeldmtl is a glorious beacon of lightJoeldmtl is a glorious beacon of lightJoeldmtl is a glorious beacon of lightJoeldmtl is a glorious beacon of light
 
Posts: 42
Karma: 12048
Join Date: Jan 2014
Device: Kobo Touch
Quote:
Originally Posted by PeterT View Post
Once in a blue moon I experience a freeze on a Glo. Happy now?
Thank you You made my day
Joeldmtl is offline   Reply With Quote
Old 10-23-2014, 01:16 PM   #15
erikjanneman
Junior Member
erikjanneman began at the beginning.
 
Posts: 6
Karma: 10
Join Date: Jul 2013
Device: Kobo Aura HD
I have this problem as well. Not after sleep though. Just while reading, sometimes the screen does not respond anymore. Sometimes just pressing the sleep button twice will work, sometimes it won't (and I need to use a paperclip in the reset button).

I've tried this so far:

- Turn of water drop detection
- Turn of auto-wake
- Use the e-reader outside my case with wake-up function
- basic reset
- factory reset
- side loaded epub
- kepub

It does not change for me. I keep getting this problem. I e-mailed with Kobo about this problem (dutch support) and they told me to reset. When that didn't work they suggested I return it to the store where I got it. The store is going to replace my e-reader now. I've sent mine away today and hope to get the new one saturday or monday.
erikjanneman is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
when is kindle sleeping? hemna Kindle Developer's Corner 6 09-11-2013 07:27 PM
GLO, touch screen problem after leaving it sleeping. JCMS Kobo Reader 9 12-16-2012 10:37 PM
Powering off BUT Sleeping Instead! What the...? pokee Kobo Tablets 12 11-18-2011 11:38 PM
Classic Nhy does the screen flash on when sleeping? randyharris Barnes & Noble NOOK 1 11-23-2010 02:29 PM
HanLin V3 locks up roytravis HanLin eBook 8 05-27-2009 10:03 AM


All times are GMT -4. The time now is 08:53 AM.


MobileRead.com is a privately owned, operated and funded community.