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Old 10-15-2010, 07:17 PM   #1
rogert
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Angry rogert

HELP have just purchased a sony prs 650 e reader and the screen has frozen -re set button is not effective nor charging through usb connection-now cannot finish 'The Girl Who Played with Fire -Steig Larsson-
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Old 10-15-2010, 07:27 PM   #2
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Welcome to MobileRead, rogert

You are in the right place to call for help....but when you have your problems sorted, come introduce yourself!

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Old 10-15-2010, 07:35 PM   #3
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Try doing a hard reset as explained in this thread.

http://www.mobileread.com/forums/sho...ony+hard+reset

Good luck!
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Old 10-15-2010, 07:49 PM   #4
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I had an issue where the reset button didn't work. So I tried sliding and holding the power switch for a few seconds, and at that point it reset/restarted. After that, the screen behaved normally. Usually, sliding and holding the power switch will bring up the option asking if you want to shut down the device, but I think because I had pressed reset, it just reset/restarted without asking.
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Old 10-15-2010, 08:00 PM   #5
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press the reset hole, pause for about 5 seconds and then slide the power button to reset. It says in the users guide.
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Old 10-15-2010, 08:04 PM   #6
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Quote:
Originally Posted by sbtx99 View Post
I had an issue where the reset button didn't work. So I tried sliding and holding the power switch for a few seconds, and at that point it reset/restarted. After that, the screen behaved normally. Usually, sliding and holding the power switch will bring up the option asking if you want to shut down the device, but I think because I had pressed reset, it just reset/restarted without asking.
I just checked the user guide, and it says press reset, wait for 5 seconds and then slide the power switch to reset. It's been a while since I had to do a reset; I didn't remember sliding the power switch to complete the reset on my old prs-505.

Last edited by sbtx99; 10-15-2010 at 08:21 PM.
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Old 10-16-2010, 04:33 AM   #7
rogert
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thanks guys have tried all of your suggestions but still no joy so it is back to the store for this one! Rogert wow just as typing this reply and having it plugged into the usb point it has suddenly come to life! Could it have been a battery drain ? as it is now charging so does the reader seize up when battery is spent??
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Old 10-16-2010, 09:27 AM   #8
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Good to have your company, Roger. With any Sony device (superb machines), my advice when problems arise is NEVER to rely on a USB-PC or USB-laptop charge or to place any weight on the over-optimistic battery meter on the machine itself. Try a full overnight charge from the mains and you may find -- as I did a couple of years ago -- that all your troubles are over. Good luck and best wishes. Neil
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Old 10-16-2010, 10:35 AM   #9
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Hey thanks Niel and what a friendly bunch of readers! Rogert
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Old 10-17-2010, 03:25 PM   #10
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I haven't had to reset my 350 yet. But on my 300 and 900 I had to do several resets and they were a pain. I ofter had to hold the reset button in while holding the ON/OFF switch on. sony engineers dropped the ball on the reset for the older models, hopefully they improved it for the newer ones.

Before returning, try using an AC charger from a cellular phone or other device. Most newer chargers for cells work as long as they have the micro-USB connector. If for some reason the battery gets too low, you cannot charge the battery with a PC and USB cable--it requires an AC charger at that point. You also might have trouble trying to charge with a laptop if it is running on battery only. Best to use a desktop if you want to charge via PC, just ensure it isn't it sleep mode.
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