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Old 10-04-2010, 09:57 PM   #1
mamasue
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Kobo users in Victoria, Australia ~ please help

I have noticed there are a few Aussies who are members here and hope I can access some help

Can any of you who live in Victoria direct me to a Borders or A&R who you KNOW has the .4 upgrade on an SD card?

My reader died 48 hrs ago and I don't have the ability to do the upgrade myself.

I'd also be interested to hear if you have had further problems post .4 upgrade.

TIA
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Old 10-04-2010, 10:28 PM   #2
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Another option you might consider is you could place a customer request direct at Kobo. Explain the issue and request an SD card upgrade sent out to you. The only drawback is that it might take a little time for it to arrive.
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Old 10-04-2010, 10:44 PM   #3
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Welcome to MobileRead, mamasue.
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Old 10-05-2010, 12:02 AM   #4
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thanks for the response, sabredog ... and the welcome desertgrandma...I've been a lurker for a while! LOL

I've been communicating with David, the Manager of Kobo Customer Care in Canada - who I must say has been fantastic!

and ... I have located a Borders store in Melbourne where a young woman who worked for Kobo until recently is doing the flash upgrades for customers. They have also been very supportive.

It will be a 5+ hours trip for me, but one I think will be well worth making.
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Old 10-05-2010, 12:24 AM   #5
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Great news mamasue. It will be worth the effort
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Old 10-05-2010, 01:05 AM   #6
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That's terrific--glad you unlurked.

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Old 10-05-2010, 01:44 AM   #7
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Another option might be to make own SD card and reflash yourself.
Spite it is not bad to have help from service people if the problem is
of hardware kind.
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Old 10-05-2010, 01:50 AM   #8
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Thanks for your reply

Make my own SD card and reflash it myself? You may as well advise me to build a rocket! LOL

I do not have the knowledge required for either task ~ so I'll make that 5-hour trip.
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Old 10-05-2010, 02:09 AM   #9
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Quote:
Originally Posted by mamasue View Post
Make my own SD card and reflash it myself? You may as well advise me to build a rocket! LOL
I do not have the knowledge required for either task ~ so I'll make that 5-hour trip.
With a little bit of investigation you will have. It is a matter of "silo".
They all tell you you are not smart enough. They know it better. They
will make it for you. You have to listen what they point you to do. I
don't buy it! I bet (2 cents?) you will do it after reading "sticky".
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Old 10-05-2010, 04:25 AM   #10
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Quote:
I bet (2 cents?) you will do it after reading "sticky".
You lose!!!

I've read the sticky 4 times now and I have no idea of what most of it means.

It's not about 'silos' - it's about a simple inability to understand computer technology.

There are, however, other things at which I excel!
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Old 10-05-2010, 06:56 AM   #11
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Quote:
Originally Posted by mamasue View Post
I have noticed there are a few Aussies who are members here and hope I can access some help

Can any of you who live in Victoria direct me to a Borders or A&R who you KNOW has the .4 upgrade on an SD card?

My reader died 48 hrs ago and I don't have the ability to do the upgrade myself.

I'd also be interested to hear if you have had further problems post .4 upgrade.

TIA
I live in Melbourne. I could post you an SD card.
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Old 10-05-2010, 07:38 AM   #12
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You are a life saver!

Can I please adopt you??? LOL
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Old 10-05-2010, 08:41 PM   #13
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yeah I'm in melb as well, I'll post you one if you need. Don't drive 5+ hours for that.
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Old 10-05-2010, 10:28 PM   #14
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I'm sorted now thanks so much

once I've had a go at flashing will let y'alls know the outcome!
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