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Old 02-22-2007, 09:53 AM   #1
Tenkian
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Noooooooooooooo

After 1 month and very happy with my reader, it's broken!

Switched it on today and all I get are black lines on the screen. Tried a soft and hard reset and its not working still

Tried charging it, no use.

Gutted.

Anyone know how good B&H Photo Video are for returns?
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Old 02-22-2007, 12:13 PM   #2
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Ouch, that stinks, Tenkian.
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Old 02-22-2007, 01:09 PM   #3
Bob Russell
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If it's under warranty with Sony, and not caused by mishandling it (such as breaking the screen with pressure), I'm sure you can send it straight to them for repairs.

Hmm.. How long is the Sony standard warranty on a Reader anway?
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Old 02-22-2007, 01:38 PM   #4
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I hope for you that being in the UK won't be too much of a hasle. And that you can still use the warranty! That is my main concern about being an abroad posessor of the device. I'm happy I have a rigid box to store it into.
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Old 02-22-2007, 04:15 PM   #5
Aprilbeginnings
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Quote:
Originally Posted by Bob Russell
If it's under warranty with Sony, and not caused by mishandling it (such as breaking the screen with pressure), I'm sure you can send it straight to them for repairs.

Hmm.. How long is the Sony standard warranty on a Reader anway?
Hope this helps.
http://www.docs.sony.com/release/PRS500_Warranty.pdf
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Old 02-22-2007, 04:29 PM   #6
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I've just added that link to the wiki -- ought to have been added a while ago (D'oh!). Thanks, Karen!
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Old 02-22-2007, 04:46 PM   #7
Aprilbeginnings
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Aprilbeginnings has a complete set of Star Wars action figures.Aprilbeginnings has a complete set of Star Wars action figures.Aprilbeginnings has a complete set of Star Wars action figures.Aprilbeginnings has a complete set of Star Wars action figures.Aprilbeginnings has a complete set of Star Wars action figures.
 
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you're welcome. I was trying to just copy the stuff but I guess with .pdf stuff you can't so went back and retrieved the link. I don't like .pdf LOL.........
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Old 02-22-2007, 05:21 PM   #8
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Anh, PDF has it's uses, but agree in that I don't like the way folks seem to think that PDF is the solution to everything. Probably a case of hammer syndrome: when the only tool you have is a hammer, every problem looks like a nail.
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Old 02-22-2007, 05:24 PM   #9
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And a hammer and nail is never the solution for an eink screen.
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Old 02-22-2007, 05:28 PM   #10
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Very astutely put, RWood. Very astute indeed.
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Old 02-23-2007, 04:34 AM   #11
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So, what is a solution for a situation like that?
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Old 02-23-2007, 09:29 AM   #12
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Get more tools, of course!
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Old 02-23-2007, 09:45 AM   #13
yvanleterrible
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To make space and reduce clutter, I have started giving away paper versions of ebooks I now have; since I got the reader.

I know the ILiad had a...(hate to say this) failure rate, and that the reader has one also, but things will get better. Objects can always be fixed.

Remembering that eink is in it's infancy keeps my hopes up.
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Old 02-23-2007, 10:19 AM   #14
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I mean what is a solution for Tenkian's situation...
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Old 02-23-2007, 10:51 AM   #15
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Repairs, obviously. Finding a good soul, friend, family or connection in the States and have him be a contact to Sony is the only possible way.
How did you purchase your reader Tenkian?
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