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Old 09-26-2010, 04:49 PM   #1
speakingtohe
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Kindle customer service is very good if you nag a bit

The Kindle I ordered is a week late,Not lost but not yet delivered.
Two emails and Amazon refunded the expedited shipping fee to Canada.
Pretty good IMO although it did take a mildly rude second email to get it
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Old 09-26-2010, 05:01 PM   #2
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Every time that I call I get results fast... At one time I called about a book that I bought by mistake and not only did they refund the money, they game credit towards another purchase for the inconvenience! How cool is that?
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Old 09-26-2010, 05:35 PM   #3
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even i like the amazon cs, they are good
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Old 09-26-2010, 05:41 PM   #4
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If an item is delayed then they nearly always refund you the postage. It doesn't require nagging though. They need you to wait a few extra days to see if the package turns up before they'll do anything.
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Old 09-26-2010, 05:55 PM   #5
speakingtohe
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It did require nagging in my case as the package had not turned up (late by 5 days) when I sent first email.

I have reread the first reply email and it was definitely a form brushoff with the issue not addressed at all.

And they did do something although the package has still not shown up. I am quite happy with that.
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