can no longer access Kobo through sony software

revmike · 10-29-2014, 01:04 AM

There was no problem at all accessing the kobo bookstore after the transition until today. When I bring up my library it also shows the sign on name and password all ready filled in, I had set it up to automatically sign in. When I press the sign in button nothing. When pressing kobo bookstore I get the message unable to access ebook store, check you network setting to ensure you have access to the internet. I have not changed anything the last time I used it was about a month ago.

Ghitulescu · 10-29-2014, 04:26 AM

Kobe took over only over library from Sony, not the manufacturing lines.

Maybe the wrong category?

rcentros · 10-29-2014, 07:39 AM

Quote:

Originally Posted by revmike

I have not changed anything the last time I used it was about a month ago.

I tested my T2 and it appears to be working fine. A specific problem with your account? Can you login okay from the Web?

I would probably just go to the Bookstore app on the Sony, hit the Menu Key, go to Account and re-enter your login information (if you haven't already done that).

Good luck.

carpetmojo · 10-29-2014, 01:20 PM

I've never used the Sony Store, or the Kobo version, at all ....... so was a bit surprised to recieve a message on the T3 to say welcome to my Kobo account !

revmike · 10-29-2014, 01:30 PM

I contacted Kobo who was aware of the problem, the tech stated that they have been working on a solution since last week.

rcentros · 10-29-2014, 04:37 PM

Quote:

Originally Posted by revmike

I contacted Kobo who was aware of the problem, the tech stated that they have been working on a solution since last week.

Okay, hopefully you should get the fix soon. I should have said, I can go to Kobo Bookstore on my T2 but I don't know if I can actually buy anything. I haven't really been able to figure out the whole Kobo Coupon thing yet. Don't know if I really want to bother with it.

RogerTo · 10-29-2014, 04:42 PM

Hi RevMike
Would you be kind enough to update us if Kobo do get back to you? We have only just got around to trying our Sony eReader after the transition, but were unlucky enough to be trying today when the darned software can't connect to the store! Very pleased to see your post!
Cheers.

revmike · 10-30-2014, 12:27 AM

Quote:

Originally Posted by RogerTo

Hi RevMike
Would you be kind enough to update us if Kobo do get back to you? We have only just got around to trying our Sony eReader after the transition, but were unlucky enough to be trying today when the darned software can't connect to the store! Very pleased to see your post!
Cheers.

Will do.

revmike · 11-02-2014, 12:08 AM

For those experiencing this issue, a new update for the reader for pc is available. Just access the reader software and the update will be there. I just ran it and everything is back to normal. Thanks Kobo.

RogerTo · 11-11-2014, 01:18 PM

Many thanks for letting us know.

Will try the thing later on.

beespeckled · 11-14-2014, 07:47 PM

Up until today, I've only purchased 4 books in the 4 + years I've had an e-reader (my reading selections are through my public library/overdrive)

Today I purchased 2 books thru the Kobo store. It was a bit of a klunky experience but in the end I managed to get my books fairly easily once I figured it out.

I wanted my local independent bookstore to get credit for the sales, so went through their website, created an account with Kobo, purchased my 2 books. Then, couldn't see where the epub download was. I worried that I had to go through the Sony Reader software after all, so opened up my reader software, it gave me the option to go to the Kobo store. It kept stalling, but finally let me sign in, but it kept saying I wasn't connected to the internet when I tried to download my purchased books. I ended up going directly back to the Kobo website, accessed My Library where it showed the purchased books as epub, selected the books, clicked the blue button, then they downloaded into my Sony reader software.

Signing with relief.

Shopaholic · 11-20-2014, 07:57 PM

Quote:

Originally Posted by revmike

For those experiencing this issue, a new update for the reader for pc is available. Just access the reader software and the update will be there. I just ran it and everything is back to normal. Thanks Kobo.

Thank you! I'm working on doing that right now. It was a major PITA for me trying to get library books. The stupid thing wouldn't even let me sign in!!! grrr

revmike · 11-20-2014, 11:13 PM

You're welcome

Pinecone · 11-24-2014, 06:54 AM

Watch Kobo, some of their newer books are in formats that might not work on your Sony Reader.

And Barnes and Noble has disabled Downloading books to your PC. So you can't use Calibre and side load them.

revmike · 11-24-2014, 09:01 PM

Only had one book that I could not access after downloading and it was a publisher issue, found it on another site.

10-29-2014, 01:04 AM	#1
revmike Zealot Posts: 122 Karma: 5282 Join Date: Feb 2008 Location: hanford, ca Device: Sony Readers 505 \ T-2, Nook Glowlight Plus 7.8	can no longer access Kobo through sony software There was no problem at all accessing the kobo bookstore after the transition until today. When I bring up my library it also shows the sign on name and password all ready filled in, I had set it up to automatically sign in. When I press the sign in button nothing. When pressing kobo bookstore I get the message unable to access ebook store, check you network setting to ensure you have access to the internet. I have not changed anything the last time I used it was about a month ago.

11-14-2014, 07:47 PM	#11
beespeckled Zealot Posts: 148 Karma: 80874 Join Date: Apr 2010 Location: Pacific NW USA Device: KOBO Aura One; Kindle Oasis 3	Up until today, I've only purchased 4 books in the 4 + years I've had an e-reader (my reading selections are through my public library/overdrive) Today I purchased 2 books thru the Kobo store. It was a bit of a klunky experience but in the end I managed to get my books fairly easily once I figured it out. I wanted my local independent bookstore to get credit for the sales, so went through their website, created an account with Kobo, purchased my 2 books. Then, couldn't see where the epub download was. I worried that I had to go through the Sony Reader software after all, so opened up my reader software, it gave me the option to go to the Kobo store. It kept stalling, but finally let me sign in, but it kept saying I wasn't connected to the internet when I tried to download my purchased books. I ended up going directly back to the Kobo website, accessed My Library where it showed the purchased books as epub, selected the books, clicked the blue button, then they downloaded into my Sony reader software. Signing with relief. Last edited by beespeckled; 11-14-2014 at 07:48 PM. Reason: correction

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10-29-2014, 04:26 AM	#2
Ghitulescu Fanatic Posts: 563 Karma: 403106 Join Date: Aug 2014 Device: PRS-T1	Kobe took over only over library from Sony, not the manufacturing lines. Maybe the wrong category?

10-29-2014, 01:20 PM	#4
carpetmojo Wizard Posts: 3,117 Karma: 9269999 Join Date: Feb 2011 Location: UK Device: Sony- T3, PRS650, 350, T1/2/3, Paperwhite, Fire 8.9,Samsung Tab S 10.5	I've never used the Sony Store, or the Kobo version, at all ....... so was a bit surprised to recieve a message on the T3 to say welcome to my Kobo account !

10-29-2014, 01:30 PM	#5
revmike Zealot Posts: 122 Karma: 5282 Join Date: Feb 2008 Location: hanford, ca Device: Sony Readers 505 \ T-2, Nook Glowlight Plus 7.8	I contacted Kobo who was aware of the problem, the tech stated that they have been working on a solution since last week.

10-29-2014, 04:42 PM	#7
RogerTo Junior Member Posts: 2 Karma: 10 Join Date: Oct 2014 Device: Sony	Hi RevMike Would you be kind enough to update us if Kobo do get back to you? We have only just got around to trying our Sony eReader after the transition, but were unlucky enough to be trying today when the darned software can't connect to the store! Very pleased to see your post! Cheers.

11-02-2014, 12:08 AM	#9
revmike Zealot Posts: 122 Karma: 5282 Join Date: Feb 2008 Location: hanford, ca Device: Sony Readers 505 \ T-2, Nook Glowlight Plus 7.8	For those experiencing this issue, a new update for the reader for pc is available. Just access the reader software and the update will be there. I just ran it and everything is back to normal. Thanks Kobo.

11-11-2014, 01:18 PM	#10
RogerTo Junior Member Posts: 2 Karma: 10 Join Date: Oct 2014 Device: Sony	Many thanks for letting us know. Will try the thing later on.

11-20-2014, 11:13 PM	#13
revmike Zealot Posts: 122 Karma: 5282 Join Date: Feb 2008 Location: hanford, ca Device: Sony Readers 505 \ T-2, Nook Glowlight Plus 7.8	You're welcome

11-24-2014, 06:54 AM	#14
Pinecone Guru Posts: 902 Karma: 1660722 Join Date: Nov 2009 Location: Maryland Device: PRS-650, PRS-600, PRS-350	Watch Kobo, some of their newer books are in formats that might not work on your Sony Reader. And Barnes and Noble has disabled Downloading books to your PC. So you can't use Calibre and side load them.

11-24-2014, 09:01 PM	#15
revmike Zealot Posts: 122 Karma: 5282 Join Date: Feb 2008 Location: hanford, ca Device: Sony Readers 505 \ T-2, Nook Glowlight Plus 7.8	Only had one book that I could not access after downloading and it was a publisher issue, found it on another site.

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