KOBO Vox Issues

mjp031 · 01-09-2012, 07:06 PM

Hi all long time lurker, first time poster

I want to say this forum has been an excellent source of information that has been able to solve some of the issues I am having with my Vox.

However, I just want to share my issues with y'all and see if anyone else is having the same sort of problems. Maybe find a solution that my google-fu has missed.

In no particular order;

1- It does not remember any settings that I put in place. I always have to manually turn on the wifi, change my orientation settings, bookmarks are lost etc etc every time it is powered down.

2- It doesn't remember any changes to the library. I made a mistake importing books and made some duplicate copies. I have tried to erase them and initially they go. However upon power up they reappear clogging up the library. It also does not save a book I bought from the Kobo store, rather it deletes it each power down so i have to re-download it time I start up.

3- When I read that particular book that I have to re-download the ereader stays on until it I turn it off or the battery runs out. It never goes into sleep mode once I start reading that book (IE I place the book down for 20 mins and come back and it is still on).

4-I was testing out the USB storage and moved some files from my laptop over to the Vox. I then later deleted them but they continue to show up.

5- It randomly asks me to re-set-up itself up during usage. Thinking it might solve my problems the first few times I attempted to go through the process. It goes to step 4/5 and then nothing happens. I have to do a forced shut down to get the reader working again.

5- I have tried to do a factory reset via the menu and while the ereader restarts, it doesn't reset anything. I have also done the factory reset using the vol + and when it starts up it tells me something went wrong and to turn it off and try again. I have even disconnected the battery and reconnected it as a last resort. Nothing resets my Vox.

6- The battery doesn't last very long even when I turn down the brightness and turn off the Wifi.

7- Initially I had no problems moving books around with caliber but now Caliber doesn't recognize the device or when it does and I move books over they never show up when I try to import them on my library.

Basically the main issue is the fact that every time I power down it reverts back to another point in time for all settings. Nothing I have done has allowed me to get past this issue.

I have already sent an email to Kobo and am just waiting for a reply.

Cdesja5 · 01-09-2012, 07:26 PM

did you try connecting to the pc and formatting your drive? that appears to act like a factory reset, and wipes clean the sd, afterwards you could go attempt a firmware update again?
Formatting info on post #8 on this thread:

https://www.mobileread.com/forums/sho...ght=vox+format

mjp031 · 01-09-2012, 08:17 PM

I don't know how I missed that one. However it didn't work. Everything is still there. I haven't seen that before when formatting...

Laridae · 01-09-2012, 08:18 PM

Better call the Exorcist!
Sounds to me like the thing's haunted!

I guess I've just been lucky. I've had my Vox since Christmas and it seems to be working pretty well except for the "phantom screen on" which Kobo says they already are working on.

Cdesja5 · 01-09-2012, 08:27 PM

Quote:

Originally Posted by mjp031

I don't know how I missed that one. However it didn't work. Everything is still there. I haven't seen that before when formatting...

You may see 3 drives:
The one called "SD" on the vox is the reader memory (on the reader itself), extsd is the Vox's own sd card and there is a third optional sd that can be added (that would be a purchased micro sd that you can put into the slot). Which are you formatting? and do you get the turn on USB storage screen when you plug in the Vox? The one you want to format is the F drive for me (the Vox sd with 5.34 gb capacity)...

mjp031 · 01-09-2012, 10:10 PM

Quote:

Originally Posted by Cdesja5

You may see 3 drives:
The one called "SD" on the vox is the reader memory (on the reader itself), extsd is the Vox's own sd card and there is a third optional sd that can be added (that would be a purchased micro sd that you can put into the slot). Which are you formatting? and do you get the turn on USB storage screen when you plug in the Vox? The one you want to format is the F drive for me (the Vox sd with 5.34 gb capacity)...

I only see the one drive w/ 5.34 gb. I get the turn on USB storage icon and did so before reformatting. I reformatted it twice and nothing has happened.

I have reformatted many a drive in my day and I have never seen anything like this. The information quite literally won't go away. I am perplexed, although I thank you for the help. It is greatly appreciated.

oldyellr · 01-09-2012, 10:42 PM

I thought I was only seeing one drive also with the USB connected because that's the window that popped up. However, after looking more carefully, there were actually three. One was my external microSD card, one was the accessible partition of the internal microSD card, and the third was presumably the system partition of the internal card because I could not access it. (I think when I clicked the third drive letter it said I should insert a disk or something, because Windows couldn't read it.)

mjp031 · 01-09-2012, 11:07 PM

I only have one drive showing as seen in the screen shot below. Unless I am missing something.

http://imgur.com/9k70k

Cdesja5 · 01-09-2012, 11:33 PM

how about trying what's in the link in this post from the "I think I bricked my Vox" thread?
credit to terranq for suggesting, hieronymous for the original post...in #2 he explains how he got the vox to go into recovery mode

https://www.mobileread.com/forums/sho...69&postcount=5

mjp031 · 01-10-2012, 12:11 AM

I tried it a few times no dice. I will give it another go in the morning after some rest so I can resist the urge to snap it in half.

Thanks folks!

LauraPony · 01-10-2012, 06:11 AM

Quote:

Originally Posted by mjp031

3- When I read that particular book that I have to re-download the ereader stays on until it I turn it off or the battery runs out. It never goes into sleep mode once I start reading that book (IE I place the book down for 20 mins and come back and it is still on).

This is normal. Kobo app isn't supposed to go to sleep when a book is open. This is to avoid something going to sleep while someone is in the middle of reading a page.

As for some of your other problems, did you check the date and time? If it is off, this can affect your bookmarks.

mjp031 · 01-10-2012, 08:48 AM

Quote:

Originally Posted by LauraPony

This is normal. Kobo app isn't supposed to go to sleep when a book is open. This is to avoid something going to sleep while someone is in the middle of reading a page.

As for some of your other problems, did you check the date and time? If it is off, this can affect your bookmarks.

Hmmm this something else is wrong as I have had my Vox go to sleep before with a book open (I just hadn't turned a page in 15 minutes IIRC).

Date and time was one of the first things I checked when I started having issues with the library.

dmacmart · 01-10-2012, 09:05 AM

Using Kobo app for reading , the Vox is not supposed to sleep. Other apps might differ. (I have suggested to Kobo a configrable time to sleep while reading, as I have accidentally left mine on all day, with pretty much all other devices I own auto-sleeping)

In any case your Vox has unusual issues. If you can't factory reset or reformat from a computer or otherwise recover, can you exchange it?

mjp031 · 01-10-2012, 09:52 PM

Quote:

Originally Posted by dmacmart

Using Kobo app for reading , the Vox is not supposed to sleep. Other apps might differ. (I have suggested to Kobo a configrable time to sleep while reading, as I have accidentally left mine on all day, with pretty much all other devices I own auto-sleeping)

?

I agree. Every other electronic device I own has a sleep function to preserve battery power. None of them have issues remembering where I was. It seems counter intuitive to not have such a feature.

Quote:

Originally Posted by dmacmart

In any case your Vox has unusual issues. If you can't factory reset or reformat from a computer or otherwise recover, can you exchange it?

That is what I will do depending on what Kobo says. Right now I have been kicked up to tech level 2

voxhell · 01-11-2012, 10:19 PM

i just got my vox for Christmas , and mine crashed on a page this morning,so i turned it off and then on and now it say Application Launch has unexpectedly stopped . Now Im just waiting to hear back from Kobo. I am seriously considering taking it back and just getting a kobo touch or the blackberry playbook.....so frustrating when your in the middle of a book and have to wait for some rep to call you back its been hours.....

01-09-2012, 07:06 PM	#1
mjp031 Junior Member Posts: 8 Karma: 10 Join Date: Jan 2012 Device: Kobo Vox	KOBO Vox Issues Hi all long time lurker, first time poster I want to say this forum has been an excellent source of information that has been able to solve some of the issues I am having with my Vox. However, I just want to share my issues with y'all and see if anyone else is having the same sort of problems. Maybe find a solution that my google-fu has missed. In no particular order; 1- It does not remember any settings that I put in place. I always have to manually turn on the wifi, change my orientation settings, bookmarks are lost etc etc every time it is powered down. 2- It doesn't remember any changes to the library. I made a mistake importing books and made some duplicate copies. I have tried to erase them and initially they go. However upon power up they reappear clogging up the library. It also does not save a book I bought from the Kobo store, rather it deletes it each power down so i have to re-download it time I start up. 3- When I read that particular book that I have to re-download the ereader stays on until it I turn it off or the battery runs out. It never goes into sleep mode once I start reading that book (IE I place the book down for 20 mins and come back and it is still on). 4-I was testing out the USB storage and moved some files from my laptop over to the Vox. I then later deleted them but they continue to show up. 5- It randomly asks me to re-set-up itself up during usage. Thinking it might solve my problems the first few times I attempted to go through the process. It goes to step 4/5 and then nothing happens. I have to do a forced shut down to get the reader working again. 5- I have tried to do a factory reset via the menu and while the ereader restarts, it doesn't reset anything. I have also done the factory reset using the vol + and when it starts up it tells me something went wrong and to turn it off and try again. I have even disconnected the battery and reconnected it as a last resort. Nothing resets my Vox. 6- The battery doesn't last very long even when I turn down the brightness and turn off the Wifi. 7- Initially I had no problems moving books around with caliber but now Caliber doesn't recognize the device or when it does and I move books over they never show up when I try to import them on my library. Basically the main issue is the fact that every time I power down it reverts back to another point in time for all settings. Nothing I have done has allowed me to get past this issue. I have already sent an email to Kobo and am just waiting for a reply.

01-09-2012, 11:33 PM	#9
Cdesja5 Wizard Posts: 1,117 Karma: 2094306 Join Date: Oct 2011 Location: Montreal, Canada Device: Lots and lots of electronic gadgets...	how about trying what's in the link in this post from the "I think I bricked my Vox" thread? credit to terranq for suggesting, hieronymous for the original post...in #2 he explains how he got the vox to go into recovery mode https://www.mobileread.com/forums/sho...69&postcount=5 Last edited by Cdesja5; 01-09-2012 at 11:36 PM.

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01-09-2012, 07:26 PM	#2
Cdesja5 Wizard Posts: 1,117 Karma: 2094306 Join Date: Oct 2011 Location: Montreal, Canada Device: Lots and lots of electronic gadgets...	did you try connecting to the pc and formatting your drive? that appears to act like a factory reset, and wipes clean the sd, afterwards you could go attempt a firmware update again? Formatting info on post #8 on this thread: https://www.mobileread.com/forums/sho...ght=vox+format Last edited by Cdesja5; 01-09-2012 at 07:42 PM.

01-09-2012, 08:17 PM	#3
mjp031 Junior Member Posts: 8 Karma: 10 Join Date: Jan 2012 Device: Kobo Vox	I don't know how I missed that one. However it didn't work. Everything is still there. I haven't seen that before when formatting...

01-09-2012, 08:18 PM	#4
Laridae Addict Posts: 208 Karma: 1203096 Join Date: Dec 2011 Location: Ontario, Canada Device: Nexus 7, Blackberry PlayBook, Nexus 4, ChromeBook	Better call the Exorcist! Sounds to me like the thing's haunted! I guess I've just been lucky. I've had my Vox since Christmas and it seems to be working pretty well except for the "phantom screen on" which Kobo says they already are working on.

01-09-2012, 10:42 PM	#7
oldyellr Evangelist Posts: 484 Karma: 26106 Join Date: Nov 2011 Location: Canada Device: Kobo Vox, Amazon Fire 7	I thought I was only seeing one drive also with the USB connected because that's the window that popped up. However, after looking more carefully, there were actually three. One was my external microSD card, one was the accessible partition of the internal microSD card, and the third was presumably the system partition of the internal card because I could not access it. (I think when I clicked the third drive letter it said I should insert a disk or something, because Windows couldn't read it.)

01-09-2012, 11:07 PM	#8
mjp031 Junior Member Posts: 8 Karma: 10 Join Date: Jan 2012 Device: Kobo Vox	I only have one drive showing as seen in the screen shot below. Unless I am missing something. http://imgur.com/9k70k

01-10-2012, 12:11 AM	#10
mjp031 Junior Member Posts: 8 Karma: 10 Join Date: Jan 2012 Device: Kobo Vox	I tried it a few times no dice. I will give it another go in the morning after some rest so I can resist the urge to snap it in half. Thanks folks!

01-10-2012, 09:05 AM	#13
dmacmart Fanatic Posts: 531 Karma: 696908 Join Date: Jul 2010 Location: Ottawa Canada Device: Kobo Mini, Glo, Arc, H2O, iPhone, iPad 2, (husband)Touch	Using Kobo app for reading , the Vox is not supposed to sleep. Other apps might differ. (I have suggested to Kobo a configrable time to sleep while reading, as I have accidentally left mine on all day, with pretty much all other devices I own auto-sleeping) In any case your Vox has unusual issues. If you can't factory reset or reformat from a computer or otherwise recover, can you exchange it?

01-11-2012, 10:19 PM	#15
voxhell Junior Member Posts: 1 Karma: 10 Join Date: Jan 2012 Device: kobo vox	i just got my vox for Christmas , and mine crashed on a page this morning,so i turned it off and then on and now it say Application Launch has unexpectedly stopped . Now Im just waiting to hear back from Kobo. I am seriously considering taking it back and just getting a kobo touch or the blackberry playbook.....so frustrating when your in the middle of a book and have to wait for some rep to call you back its been hours.....