Download issue

kathb85 · 10-19-2012, 03:09 PM

Hi

I am having problems with a ebook that i have brought and so far everything that Kobo has suggested hasnt worked!!
I can read the book on the Kobo desktop, but when i open the book on the ereader all i get is a blank screen except for the title of the book at the top and then at the bottom it has the chapter number and page 1 of 1.

So far kobo have suggested:
delete the book from the library, sync the ereader, undelete the book then re sync
do a factory reset
log out from kobo ereader then log back in
uninstall kobo desktop then reinstall and re-sync
conect to my library wirelessly

i have also installed kobo desktop on my pc at work and tried that and still no luck

estelle58 · 10-19-2012, 03:15 PM

I have the same problem with a couple of books, I can read them on my iPhone, my Kobo Vox, my Kobo Wifi but not on my 3 months old Kobo Touch. I will try to do a factory reset on it tonight and if it doesn't work I will go back to the store tomorrow to exchange it for a Kobo Glo. What model of Kobo do you have? Do you have many books on it? Does it have an SD card in it?

kathb85 · 10-19-2012, 03:36 PM

I have a Kobo wireless E-reader

estelle58 · 10-19-2012, 09:29 PM

In the process of downloading library on my Touch, will see if I still have problems with the blank pages

kiwipippa · 10-20-2012, 03:23 PM

You could try downloading the book from the website then side loading it using Adobe Digital editions instead of sync'ing your library.

ltr · 10-20-2012, 03:39 PM

Quote:

Originally Posted by kiwipippa

You could try downloading the book from the website then side loading it using Adobe Digital editions instead of sync'ing your library.

Yep. I have two books that will simply not display anything but a blank page when downloaded through the desktop application.

If I sideload them with Adobe Digital editions, they work fine.

ltr

MDK · 10-21-2012, 01:31 AM

Could you please post links or PM me links to the books with the issues?

Thanks,

estelle58 · 10-22-2012, 10:07 AM

I did a factory reset, downloaded the 2.1.5 firmware update, deleted books from my device (I had too much books in my library for them to dowload on my device) and synced it with my Kobo desktop. I don't know what did the trick but it worked and my books are fine now

10-19-2012, 03:09 PM	#1
kathb85 Junior Member Posts: 2 Karma: 10 Join Date: Oct 2012 Device: kobo ereader	Download issue Hi I am having problems with a ebook that i have brought and so far everything that Kobo has suggested hasnt worked!! I can read the book on the Kobo desktop, but when i open the book on the ereader all i get is a blank screen except for the title of the book at the top and then at the bottom it has the chapter number and page 1 of 1. So far kobo have suggested: delete the book from the library, sync the ereader, undelete the book then re sync do a factory reset log out from kobo ereader then log back in uninstall kobo desktop then reinstall and re-sync conect to my library wirelessly i have also installed kobo desktop on my pc at work and tried that and still no luck Last edited by kathb85; 10-19-2012 at 03:10 PM. Reason: missed something off

10-19-2012, 03:15 PM	#2
estelle58 Cat lover Posts: 487 Karma: 1149782 Join Date: Apr 2011 Location: Montreal, Canada Device: iPhone, Kobo Vox, Kobo Glo, iPad mini, Kindle Paperwhite, Kobo Aura	I have the same problem with a couple of books, I can read them on my iPhone, my Kobo Vox, my Kobo Wifi but not on my 3 months old Kobo Touch. I will try to do a factory reset on it tonight and if it doesn't work I will go back to the store tomorrow to exchange it for a Kobo Glo. What model of Kobo do you have? Do you have many books on it? Does it have an SD card in it? Last edited by estelle58; 10-19-2012 at 03:25 PM.

10-21-2012, 01:31 AM	#7
MDK Kobo Developer Posts: 76 Karma: 164028 Join Date: Oct 2009 Device: Kobo Aura, Glo, Mini	Could you please post links or PM me links to the books with the issues? Thanks, Last edited by MDK; 10-21-2012 at 01:34 AM.

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10-19-2012, 03:36 PM	#3
kathb85 Junior Member Posts: 2 Karma: 10 Join Date: Oct 2012 Device: kobo ereader	I have a Kobo wireless E-reader

10-19-2012, 09:29 PM	#4
estelle58 Cat lover Posts: 487 Karma: 1149782 Join Date: Apr 2011 Location: Montreal, Canada Device: iPhone, Kobo Vox, Kobo Glo, iPad mini, Kindle Paperwhite, Kobo Aura	In the process of downloading library on my Touch, will see if I still have problems with the blank pages

10-20-2012, 03:23 PM	#5
kiwipippa Fanatic Posts: 578 Karma: 613022 Join Date: Aug 2010 Location: New Zealand Device: kobo glo, kobo touch (dead), kindle touch, android phone	You could try downloading the book from the website then side loading it using Adobe Digital editions instead of sync'ing your library.

10-22-2012, 10:07 AM	#8
estelle58 Cat lover Posts: 487 Karma: 1149782 Join Date: Apr 2011 Location: Montreal, Canada Device: iPhone, Kobo Vox, Kobo Glo, iPad mini, Kindle Paperwhite, Kobo Aura	I did a factory reset, downloaded the 2.1.5 firmware update, deleted books from my device (I had too much books in my library for them to dowload on my device) and synced it with my Kobo desktop. I don't know what did the trick but it worked and my books are fine now

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