Serious problem with Sony PRS600

Merbear · 07-10-2010, 07:17 PM

I love my reader - got it in April and have purchased over 30 books so far.
That said, last night the touch screen stopped working

I emailed Sony (still waiting for reply) and today was able to connect to live chat. Today my reader won't even come on properly and when it does, it's very sluggish and still problems with touch screen. I was able to bring up my last book but then it started turning the pages by itself! The live chat analyst told me to charge it and then do a hard re-set to force it to re-format. I have tried this but now it won't come on to re-format. Please - anyone have any suggestions? I have the plug adaptor and will charge it longer but I know it's really not low in power.

Right now i'm downloading my library unto my husband's Kobo but I really do want my Sony back!

Thanks,
Marion

dreams · 07-10-2010, 08:55 PM

Welcome to MR, Marion.

I'm sorry you are having a problem with your Reader. Have you solved it yet?

You said you have a "plug adapter". Is that the wall (mains) charger? Did you charge using that one?

You need to make sure that it is fully charged before doing the reset.

The Hard Reset instructions are in the MR Wiki (see at the very top of this page) and this is the link to some Trouble shooting information and the 600 Hard Reset instructions.

Please let us know if you were able to solve the problem and just ask if you would like additional information.

elcreative · 07-10-2010, 09:37 PM

Try checking for dirt particles at the screen edge... they can jame between the edge and the screen which then causes the screen to act like it is being touched permanently. Can be cleaned very carefully with stiff edge of paper, compressed air, brush or anything similar that works...

neilmarr · 07-11-2010, 03:08 AM

Good to have your company, Marion. I had similar problems with my 505 (not with the touch screen, of course, becaue it doesn't have one). I got an AC mains charger and the device has performed perfectly ever since. You can't rely on the accuracy of the battery meter. Good luck and best wishes. Neil

Merbear · 07-12-2010, 10:52 AM

I have the ac charger and always use that to charge my Reader. The poor thing developed other problems - was finally able to do the hard re-set but then it hung on the Welcome screen. Then was able to get past the Welcome screen but it wouldn't calibrate or do anything else. I talked to a phone tech today and my Reader will be posted to Toronto for repair/replacement.

I hope to have it back in a couple of weeks cause I'm lost without it. It's so easy on the eyes and I've purchased 30 some odd books in the 3 mths I've had it. Now I'm having fun browsing the free and other sites - including Smashwords that I saw mentioned here.
I was able to use the Kobo to finish a book yesterday but don't find it near as nice an experience. I would have been happy with the Kobo if I hadn't used the Sony first but really love the touch screen!

jswinden · 07-12-2010, 01:51 PM

Sony's live chat is terrible. In my experience they are the dumbest support people I've dealt with, probably because they are so ill trained. You are much better off calling in to phone support. If you get a stupid phone support person, then demand a second tier support person.

Merbear · 07-12-2010, 03:18 PM

I suspect the live chat tech was based in Mumbai but he told me to do the same thing that the phone tech (probably Quebec) told me to do. At least I was able to get support in a timely fashion. I have mailed the unit to Toronto with the hope of having it returned in a timely fashion. The phone tech told me it would be 2 wks or so.

happy_terd · 07-12-2010, 04:27 PM

Hello and welcome to MR.

Sorry about your luck.

Mike_73 · 07-13-2010, 01:08 AM

I agree with elcreative. There could be some debris either under the rim of the screen causing the device to think there's a touch-screen-press or maybe check the forward/backward button. I have the feeling that the buttons on the 600 feel much flimsier after using it for 1/2 a year now. And there's also a little gap between the buttons and the housing, too, where something could get stuck.
Other than that, once your reader is up to some sort of operational mode, try recalibrating the touchscreen. I guess I have to do this too as I can hardly put a bookmark when tapping the upper right corner.

Good luck

Merbear · 07-13-2010, 12:22 PM

I rarely used the forward/backward buttons cause I loved the touch screen. The unit is now at the service department in Toronto but before that - it wasn't operational at all anymore. The problems kept getting worse so I suspect there was something very wrong with the unit. I imagine it will be replaced - not repaired - but I still miss it

Just not as enjoyable experience using the Kobo, altho it is worthy enough on it's own.

Merbear · 07-19-2010, 11:33 AM

My reader was delivered back to me today (or at least to my house - I'm at work). Very very impressed with Sony's service! I sent it to them last Monday, they got it Tuesday and advised me on Thursday by email that it was repaired (or replaced) and being sent back.

Mike_73 · 07-19-2010, 01:43 PM

Hey, really great. I just love good service, allthough it's better not to need it

luluching · 08-02-2010, 05:06 AM

Quote:

Originally Posted by Merbear

My reader was delivered back to me today (or at least to my house - I'm at work). Very very impressed with Sony's service! I sent it to them last Monday, they got it Tuesday and advised me on Thursday by email that it was repaired (or replaced) and being sent back.

Hi

Just want to know where sony service did you have you reader repair? I am having problem with my reader (having a vertical line on the screen) and I want to return it to Sony,but I live in a non US country.

Merbear · 08-06-2010, 02:32 PM

I sent it back to Toronto but depending on where you are you might have to send it somewhere else. Have you checked their website - it should tell you where to send it for repair. good luck - I missed my Sony so much while it was gone. As a welcome back present I got a gelskin picture of my granddaughter for the back of it

namasteindia · 10-01-2010, 01:41 AM

i have lot of problems with my sony PRS600 now its hanged and only the hom epage is visible.
also earlier i was unable to transfer books from PC to reader
day by day problems are increasing

i have bought it from US and presently im living in india, mumbai
what to do??

pls guide

07-10-2010, 07:17 PM	#1
Merbear Enthusiast Posts: 38 Karma: 67710 Join Date: Jul 2010 Location: Ontario Device: PRS-600 & Kobo & PRS-650, iTouch and iPad2	Serious problem with Sony PRS600 I love my reader - got it in April and have purchased over 30 books so far. That said, last night the touch screen stopped working I emailed Sony (still waiting for reply) and today was able to connect to live chat. Today my reader won't even come on properly and when it does, it's very sluggish and still problems with touch screen. I was able to bring up my last book but then it started turning the pages by itself! The live chat analyst told me to charge it and then do a hard re-set to force it to re-format. I have tried this but now it won't come on to re-format. Please - anyone have any suggestions? I have the plug adaptor and will charge it longer but I know it's really not low in power. Right now i'm downloading my library unto my husband's Kobo but I really do want my Sony back! Thanks, Marion

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
PRS-600 Unbelievable PRS600 Problem!	markcope	Sony Reader	8	10-01-2010 06:55 AM
Reader Library PRS600 problem	d4sunrise	Reading and Management	5	02-12-2010 04:25 AM
Problem transferring Secure epub to PRS600	SandDanz	ePub	3	02-05-2010 08:52 PM
prs600 problem	Robb	Sony Reader	24	12-30-2009 06:58 AM
Problem with new PRS600 reader...please help!!	oliverbrama	Sony Reader	43	12-29-2009 12:13 PM

07-10-2010, 08:55 PM	#2
dreams It's about the umbrella Posts: 25,112 Karma: 56250158 Join Date: Jan 2009 Device: Sony 505\| K Fire \| KK 3G+Wi-Fi \| iPhone 3Gs \|Vista 32-bit Hm Prem w/FF	Welcome to MR, Marion. I'm sorry you are having a problem with your Reader. Have you solved it yet? You said you have a "plug adapter". Is that the wall (mains) charger? Did you charge using that one? You need to make sure that it is fully charged before doing the reset. The Hard Reset instructions are in the MR Wiki (see at the very top of this page) and this is the link to some Trouble shooting information and the 600 Hard Reset instructions. Please let us know if you were able to solve the problem and just ask if you would like additional information.

07-10-2010, 09:37 PM	#3
elcreative Wizard Posts: 2,888 Karma: 5875940 Join Date: Dec 2007 Device: PRS505, 600, 350, 650, Nexus 7, Note III, iPad 4 etc	Try checking for dirt particles at the screen edge... they can jame between the edge and the screen which then causes the screen to act like it is being touched permanently. Can be cleaned very carefully with stiff edge of paper, compressed air, brush or anything similar that works...

07-11-2010, 03:08 AM	#4
neilmarr neilmarr Posts: 7,216 Karma: 6000059 Join Date: Apr 2009 Location: Monaco-Menton, France Device: sony	Good to have your company, Marion. I had similar problems with my 505 (not with the touch screen, of course, becaue it doesn't have one). I got an AC mains charger and the device has performed perfectly ever since. You can't rely on the accuracy of the battery meter. Good luck and best wishes. Neil

07-12-2010, 10:52 AM	#5
Merbear Enthusiast Posts: 38 Karma: 67710 Join Date: Jul 2010 Location: Ontario Device: PRS-600 & Kobo & PRS-650, iTouch and iPad2	I have the ac charger and always use that to charge my Reader. The poor thing developed other problems - was finally able to do the hard re-set but then it hung on the Welcome screen. Then was able to get past the Welcome screen but it wouldn't calibrate or do anything else. I talked to a phone tech today and my Reader will be posted to Toronto for repair/replacement. I hope to have it back in a couple of weeks cause I'm lost without it. It's so easy on the eyes and I've purchased 30 some odd books in the 3 mths I've had it. Now I'm having fun browsing the free and other sites - including Smashwords that I saw mentioned here. I was able to use the Kobo to finish a book yesterday but don't find it near as nice an experience. I would have been happy with the Kobo if I hadn't used the Sony first but really love the touch screen!

07-12-2010, 01:51 PM	#6
jswinden Nameless Being	Sony's live chat is terrible. In my experience they are the dumbest support people I've dealt with, probably because they are so ill trained. You are much better off calling in to phone support. If you get a stupid phone support person, then demand a second tier support person.

07-12-2010, 03:18 PM	#7
Merbear Enthusiast Posts: 38 Karma: 67710 Join Date: Jul 2010 Location: Ontario Device: PRS-600 & Kobo & PRS-650, iTouch and iPad2	I suspect the live chat tech was based in Mumbai but he told me to do the same thing that the phone tech (probably Quebec) told me to do. At least I was able to get support in a timely fashion. I have mailed the unit to Toronto with the hope of having it returned in a timely fashion. The phone tech told me it would be 2 wks or so.

07-12-2010, 04:27 PM	#8
happy_terd Banned Posts: 13,045 Karma: 10105011 Join Date: Jan 2010 Location: Finally made it to Walmart. Device: PRS 420	Hello and welcome to MR. Sorry about your luck.

07-13-2010, 01:08 AM	#9
Mike_73 Guru Posts: 750 Karma: 1323 Join Date: Dec 2009 Device: PRS-505, PRS-600, iPad 16GB Wifi, Kindle Voyage, Nexus 6, Razr HD	I agree with elcreative. There could be some debris either under the rim of the screen causing the device to think there's a touch-screen-press or maybe check the forward/backward button. I have the feeling that the buttons on the 600 feel much flimsier after using it for 1/2 a year now. And there's also a little gap between the buttons and the housing, too, where something could get stuck. Other than that, once your reader is up to some sort of operational mode, try recalibrating the touchscreen. I guess I have to do this too as I can hardly put a bookmark when tapping the upper right corner. Good luck

07-13-2010, 12:22 PM	#10
Merbear Enthusiast Posts: 38 Karma: 67710 Join Date: Jul 2010 Location: Ontario Device: PRS-600 & Kobo & PRS-650, iTouch and iPad2	I rarely used the forward/backward buttons cause I loved the touch screen. The unit is now at the service department in Toronto but before that - it wasn't operational at all anymore. The problems kept getting worse so I suspect there was something very wrong with the unit. I imagine it will be replaced - not repaired - but I still miss it Just not as enjoyable experience using the Kobo, altho it is worthy enough on it's own.

07-19-2010, 11:33 AM	#11
Merbear Enthusiast Posts: 38 Karma: 67710 Join Date: Jul 2010 Location: Ontario Device: PRS-600 & Kobo & PRS-650, iTouch and iPad2	My reader was delivered back to me today (or at least to my house - I'm at work). Very very impressed with Sony's service! I sent it to them last Monday, they got it Tuesday and advised me on Thursday by email that it was repaired (or replaced) and being sent back.

Advert

Advert

07-19-2010, 01:43 PM	#12
Mike_73 Guru Posts: 750 Karma: 1323 Join Date: Dec 2009 Device: PRS-505, PRS-600, iPad 16GB Wifi, Kindle Voyage, Nexus 6, Razr HD	Hey, really great. I just love good service, allthough it's better not to need it

08-06-2010, 02:32 PM	#14
Merbear Enthusiast Posts: 38 Karma: 67710 Join Date: Jul 2010 Location: Ontario Device: PRS-600 & Kobo & PRS-650, iTouch and iPad2	I sent it back to Toronto but depending on where you are you might have to send it somewhere else. Have you checked their website - it should tell you where to send it for repair. good luck - I missed my Sony so much while it was gone. As a welcome back present I got a gelskin picture of my granddaughter for the back of it

10-01-2010, 01:41 AM	#15
namasteindia Junior Member Posts: 5 Karma: 10 Join Date: Sep 2010 Device: PRS 600 sony	i have lot of problems with my sony PRS600 now its hanged and only the hom epage is visible. also earlier i was unable to transfer books from PC to reader day by day problems are increasing i have bought it from US and presently im living in india, mumbai what to do?? pls guide