Bookmark bug - Page 3

Justy · 01-03-2008, 02:54 PM

I sent an email to Bookeen and this is the reply I got:
"This issue is well known, we have achieved a first enhancement which increases the bookmark feature stability but we did not find yet the final fix. We hope to integrate it on the next firmware upgrade which should be released in the next few weeks."

Alan · 01-03-2008, 03:50 PM

Quote:

Originally Posted by Justy

I sent an email to Bookeen and this is the reply I got:
"This issue is well known, we have achieved a first enhancement which increases the bookmark feature stability but we did not find yet the final fix. We hope to integrate it on the next firmware upgrade which should be released in the next few weeks."

That is definitely good news.

Alan

ProfJulie · 01-03-2008, 05:54 PM

I had also emailed Bookeen about a couple of issues and received a response today that confirms Justy's response (NOTE: statements in bracketed items are mine and inserted for clarification):

Quote:

The second [bookmark] issue has also been identified. We have made some software modifications which enhance the system behaviour but without completely stabilizing the bookmark feature.

We will release in the next few weeks a software upgrade which fixes at least the first issue [this issue has to do with not being able to read books that have been checked out of a library]. We have no final release date yet, but we work to find a definitive solution to the bookmark issue and integrate it at the same time.

GreyCat · 01-19-2008, 11:41 AM

I'm very happy to hear that this is something bookeen is working on.

It seems to me to be completely random whether my bookmarks will work or not. I read on my way to and from work and will read anything from 25 to 50 minutes when commuting. Several others here have said they have these problems after reading for a long time, but I don't consider less than an hour a long read... Don't know about the rest of you though

.

What I find is not only that you don't know whether or not you will be able to place a bookmark. Even if everything seemingly went fine and I get the little bookmark icon in the top right corner it might not work when I power up the Cybook again. And the Cybooks ability to remember where I was last time is even less reliable than the bookmarks, but after reading this I'll try to go back to library next time before I put it down. I never actually turn my Cybook off except when I want to retrieve the SD card, I usually just let the auto power-off function do it for me. Maybe I should start turning it off? Any ideas anyone?

tompe · 01-19-2008, 12:00 PM

If you are reading a book from the SD card and bookmarks stops working try to remove the SD card and put it in again to see if bookmarks starts working again. If it is the case that the SD card gets remounted read only then doing this will mount the card rw again.

Sparrow · 01-19-2008, 12:15 PM

Quote:

Originally Posted by GreyCat

I never actually turn my Cybook off except when I want to retrieve the SD card, I usually just let the auto power-off function do it for me. Maybe I should start turning it off? Any ideas anyone?

I've turned off the auto-power off - but I still lose bookmarks. I try to avoid turning off the CyBook at all when I'm mid-book, since any little disruption could result in loss of bookmark.
(Even adding books, charging, or wandering around the library can cause amnesia on my unit

)
I'm hoping the next firmware upgrade will enable me to see what 'page' I'm on - that would at least make recovery easier.

diabloNL · 01-19-2008, 02:31 PM

I have no idea if I'm on to something but I haven't had any problems with bookmarks for almost a week. What I do is to go to the bookmark menu and wait at least 2 seconds after the bookmark menu has loaded before I press the enter button to set/remove a bookmark. Since than I had no problems. Maybe it is a big coincidence, but worth to try by others.

HarryT · 01-19-2008, 02:44 PM

I sure wish I knew what it is that I'm doing (or not doing) which makes bookmarks work perfectly for me, so I could pass it on to you folks who are having such problems.

tompe · 01-19-2008, 03:41 PM

I still recommend that people having these problems run scandisk, chkdsk or fsck on the file systems to see if they are corrupt or not. I would do it myself directly if I had the problem. If the file systems are corrupt we the now what causes the problem and how to solve it.

ProfJulie · 02-06-2008, 11:00 AM

I've had issues with the bookmark feature, although not lately because I really have not been using the option much. But I took your suggestion and ran scandisk and chkdsk on my SD card and found no errors. My SD card was brand new when I started using it so I didn't really expect to find errors, but I may reformat it later on to see if that makes a difference.

dcalder · 02-06-2008, 01:26 PM

I ditched the (apparently perfectly fine) SD card that came with the Cybook and replaced it with a 2GB Transcend SD card. Power consumption dropped drastically. Access speeds and overall responsiveness both made huge leaps of improvement - and, oddly enough, bookmarks started to work and the Cybook faithfully remembered where I last stopped reading, even if I forgot to go back to the library screen before powering down. It continues to remember my last reading location for books even weeks after I last looked at them.

Thinking back, however, the bookmark/last read improvement also coincides more-or-less with my decision to stop connecting the Cybook and using Mobipocket to transfer the files. I now power down the Cybook, remove the SD card, put it in my laptop's card reader, transfer files via drag-&-drop, unmount the SD card, replace it in the Cybook, then power up again. What really resolved the problem? It's hard to say without some experimenting and I really don't feel like investing the necessary time and effort to figure it out. As long as it works properly now, I'm really not too terribly interested in figuring out exactly why.

SciFiBill · 02-07-2008, 09:58 PM

Twice today, when I reopened the book I'm reading, the Cybook put me back 3-5 pages from where I left. The book is not on SD, is on internal memory, and I had to let the unit auto power off both times as I was interrupted on lunch and break. That's about the extent of information I'm able to offer, but perhaps wiser minds may draw conclusions from my meager information.

inky · 02-07-2008, 10:14 PM

I also ditched the SD card that came with the CyBook and instead am now using a different brand (although it's only 512MB.. but that should be plenty for now). For the first time since I got the CyBook (a few months back!), bookmarking now works properly. I also noticed, like dcalder, that browsing a book now seems MUCH faster.

Here's some things I did that might help others:

1. Obviously, try a different SD card if you have one. Most cameras come with one nowadays, so you could try that.

2. Check what file system the card is formatted as. I noticed that both cards were formatted as FAT16, and no dice -- The card that I have in the cybook (which is working) is formatted as FAT32. Maybe..

3. Try manually syncing.. i.e. don't use the mobipocket reader. Just go to Windows Explorer, and copy your eBook files to the drive in which the SD card is mounted (preferably after a format to make sure nothing is left over). Also, you might want to try not copying the *.MBP files. Perhaps the cybook cannot overwrite or append to them (and they have their attributes set to hidden, perhaps that has something to do it as well).

Too bad I seem to have screwed up the SD card that came with the cybook )(it became unreadable by every OS and application known to man, it appears). Oh well, plenty of time to fiddle around with it in the weekend ;-)

ProfJulie · 02-14-2008, 08:48 PM

You know, I've haven't synced any books to my Cybook lately and I haven't been having the problems with the bookmarks that I had been having before. I am now copying my books directly to my SD card and not having so many problems. I wonder if syncing creates some kind of compatibility issue.......

GreyCat · 02-21-2008, 02:32 PM

My SD card (that came with the Cybook) died. The Cybook suddenly didn't recognize it and the computer told me the card had to be reformatted, but wasn't able to do so.

I started using another SD card that I had lying around and suddenly all my bookmark problems disappeared.

Now bookmarks work perfectly and the Cybook always remembers where I left off. I'm crossing my fingers that everything will work fine from now on. But I will bring a backup SD card with books on when I go on holiday next month.

01-19-2008, 02:31 PM	#37
diabloNL Gadget Force® Posts: 705 Karma: 2733 Join Date: Jun 2006 Location: The Netherlands Device: Sony PRS-300 + Cybook with funny screen :P	I have no idea if I'm on to something but I haven't had any problems with bookmarks for almost a week. What I do is to go to the bookmark menu and wait at least 2 seconds after the bookmark menu has loaded before I press the enter button to set/remove a bookmark. Since than I had no problems. Maybe it is a big coincidence, but worth to try by others. Last edited by diabloNL; 01-19-2008 at 03:41 PM.

02-14-2008, 08:48 PM	#44
ProfJulie Evangelist Posts: 423 Karma: 890 Join Date: Dec 2007 Location: USA Device: whatever	You know, I've haven't synced any books to my Cybook lately and I haven't been having the problems with the bookmarks that I had been having before. I am now copying my books directly to my SD card and not having so many problems. I wonder if syncing creates some kind of compatibility issue....... Last edited by ProfJulie; 02-24-2008 at 04:37 PM.

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01-03-2008, 02:54 PM	#31
Justy Fanatic Posts: 547 Karma: 27509 Join Date: Dec 2007 Location: Greater Vancouver Area, BC, Canada Device: Nexus 7, Sony Xperia z3 tablet, Kobo Glo, Boyue T63	I sent an email to Bookeen and this is the reply I got: "This issue is well known, we have achieved a first enhancement which increases the bookmark feature stability but we did not find yet the final fix. We hope to integrate it on the next firmware upgrade which should be released in the next few weeks."

01-19-2008, 11:41 AM	#34
GreyCat Enthusiast Posts: 43 Karma: 1721 Join Date: Dec 2007 Location: Oslo, Norway Device: Cybook Gen3 & Opus, Sony PRS-650, Sony PRS-T1	I'm very happy to hear that this is something bookeen is working on. It seems to me to be completely random whether my bookmarks will work or not. I read on my way to and from work and will read anything from 25 to 50 minutes when commuting. Several others here have said they have these problems after reading for a long time, but I don't consider less than an hour a long read... Don't know about the rest of you though . What I find is not only that you don't know whether or not you will be able to place a bookmark. Even if everything seemingly went fine and I get the little bookmark icon in the top right corner it might not work when I power up the Cybook again. And the Cybooks ability to remember where I was last time is even less reliable than the bookmarks, but after reading this I'll try to go back to library next time before I put it down. I never actually turn my Cybook off except when I want to retrieve the SD card, I usually just let the auto power-off function do it for me. Maybe I should start turning it off? Any ideas anyone?

01-19-2008, 12:00 PM	#35
tompe Grand Sorcerer Posts: 7,452 Karma: 7185064 Join Date: Oct 2007 Location: Linköpng, Sweden Device: Kindle Voyage, Nexus 5, Kindle PW	If you are reading a book from the SD card and bookmarks stops working try to remove the SD card and put it in again to see if bookmarks starts working again. If it is the case that the SD card gets remounted read only then doing this will mount the card rw again.

01-19-2008, 02:44 PM	#38
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	I sure wish I knew what it is that I'm doing (or not doing) which makes bookmarks work perfectly for me, so I could pass it on to you folks who are having such problems.

01-19-2008, 03:41 PM	#39
tompe Grand Sorcerer Posts: 7,452 Karma: 7185064 Join Date: Oct 2007 Location: Linköpng, Sweden Device: Kindle Voyage, Nexus 5, Kindle PW	I still recommend that people having these problems run scandisk, chkdsk or fsck on the file systems to see if they are corrupt or not. I would do it myself directly if I had the problem. If the file systems are corrupt we the now what causes the problem and how to solve it.

02-06-2008, 11:00 AM	#40
ProfJulie Evangelist Posts: 423 Karma: 890 Join Date: Dec 2007 Location: USA Device: whatever	I've had issues with the bookmark feature, although not lately because I really have not been using the option much. But I took your suggestion and ran scandisk and chkdsk on my SD card and found no errors. My SD card was brand new when I started using it so I didn't really expect to find errors, but I may reformat it later on to see if that makes a difference.

02-06-2008, 01:26 PM	#41
dcalder Zealot Posts: 127 Karma: 9856 Join Date: Dec 2007 Location: Ontario, Canada Device: Sony PRS-300/Kindle Keyboard/iPad Mini	I ditched the (apparently perfectly fine) SD card that came with the Cybook and replaced it with a 2GB Transcend SD card. Power consumption dropped drastically. Access speeds and overall responsiveness both made huge leaps of improvement - and, oddly enough, bookmarks started to work and the Cybook faithfully remembered where I last stopped reading, even if I forgot to go back to the library screen before powering down. It continues to remember my last reading location for books even weeks after I last looked at them. Thinking back, however, the bookmark/last read improvement also coincides more-or-less with my decision to stop connecting the Cybook and using Mobipocket to transfer the files. I now power down the Cybook, remove the SD card, put it in my laptop's card reader, transfer files via drag-&-drop, unmount the SD card, replace it in the Cybook, then power up again. What really resolved the problem? It's hard to say without some experimenting and I really don't feel like investing the necessary time and effort to figure it out. As long as it works properly now, I'm really not too terribly interested in figuring out exactly why.

02-07-2008, 09:58 PM	#42
SciFiBill Member Posts: 20 Karma: 15 Join Date: Jan 2008 Location: Central Texas Device: Cybook Gen3, Irex DR800SG	Twice today, when I reopened the book I'm reading, the Cybook put me back 3-5 pages from where I left. The book is not on SD, is on internal memory, and I had to let the unit auto power off both times as I was interrupted on lunch and break. That's about the extent of information I'm able to offer, but perhaps wiser minds may draw conclusions from my meager information.

02-07-2008, 10:14 PM	#43
inky Junior Member Posts: 1 Karma: 10 Join Date: Feb 2008 Device: CyBook Gen3	I also ditched the SD card that came with the CyBook and instead am now using a different brand (although it's only 512MB.. but that should be plenty for now). For the first time since I got the CyBook (a few months back!), bookmarking now works properly. I also noticed, like dcalder, that browsing a book now seems MUCH faster. Here's some things I did that might help others: 1. Obviously, try a different SD card if you have one. Most cameras come with one nowadays, so you could try that. 2. Check what file system the card is formatted as. I noticed that both cards were formatted as FAT16, and no dice -- The card that I have in the cybook (which is working) is formatted as FAT32. Maybe.. 3. Try manually syncing.. i.e. don't use the mobipocket reader. Just go to Windows Explorer, and copy your eBook files to the drive in which the SD card is mounted (preferably after a format to make sure nothing is left over). Also, you might want to try not copying the *.MBP files. Perhaps the cybook cannot overwrite or append to them (and they have their attributes set to hidden, perhaps that has something to do it as well). Too bad I seem to have screwed up the SD card that came with the cybook )(it became unreadable by every OS and application known to man, it appears). Oh well, plenty of time to fiddle around with it in the weekend ;-)

02-21-2008, 02:32 PM	#45
GreyCat Enthusiast Posts: 43 Karma: 1721 Join Date: Dec 2007 Location: Oslo, Norway Device: Cybook Gen3 & Opus, Sony PRS-650, Sony PRS-T1	My SD card (that came with the Cybook) died. The Cybook suddenly didn't recognize it and the computer told me the card had to be reformatted, but wasn't able to do so. I started using another SD card that I had lying around and suddenly all my bookmark problems disappeared. Now bookmarks work perfectly and the Cybook always remembers where I left off. I'm crossing my fingers that everything will work fine from now on. But I will bring a backup SD card with books on when I go on holiday next month.

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