kobo server problem

wmacphail@gmail. · 11-06-2011, 07:00 AM

This morning, like yesterday, got this message: Kobo cant start right now because of a problem connecting to the Kobo server.

This happens when I try to get to the library or read a book. Everything else works but can't read. Yesterday it happened once in the morning and then trying the apps just caused the,not crash. Solution anyone? Thanks.

Haesslich · 11-06-2011, 01:59 PM

It's been mentioned in other threads, but I'd restart the Vox first by doing a full power off, then on. If that doesn't do it, go into Settings - Kobo Reader settings, then the Run Kobo Set Up. Otherwise, it may be Factory Reset time.

Anjohl · 11-06-2011, 04:10 PM

I called Kobo, they are claiming the Vox Kobo server is down globally.

Cdesja5 · 11-06-2011, 04:20 PM

That seems strange as i have access to all my books and the store. And have been able to get some books for free preview downloaded onto the Vox...

Anjohl · 11-06-2011, 05:24 PM

Quote:

Originally Posted by Cdesja5

That seems strange as i have access to all my books and the store. And have been able to get some books for free preview downloaded onto the Vox...

You can access book on your Vox via the Kobo app? Odd.

Cdesja5 · 11-06-2011, 06:13 PM

Not odd, it's obviously up for users in Canada. Where are you?

taming · 11-06-2011, 06:31 PM

I'm with you on the fine for Canadians part (now isn't that a twist).

Cdesja5 · 11-06-2011, 06:52 PM

LOL I knew that Alberta was part of Canada without even looking at your location...Anjohl is obviously somewhere else or trolling.

taming · 11-06-2011, 06:56 PM

Quote:

Originally Posted by Cdesja5

LOL I knew that Alberta was part of Canada without even looking at your location...Anjohl is obviously somewhere else or trolling.

According to the Calgary Herald, we Albertans are beginning to turn left, yanno. Not BC or Ontario left, but sorta Saskatchewanish.

PeterT · 11-06-2011, 07:26 PM

Quote:

Originally Posted by taming

According to the Calgary Herald, we Albertans are beginning to turn left, yanno. Not BC or Ontario left, but sorta Saskatchewanish.

I'll have to see if I can find that in the Herald

taming · 11-06-2011, 07:34 PM

See the article: http://www.calgaryherald.com/news/po...716/story.html

I sorta added in my own interpretation (and I believe I made up a word at the very end)

Still

Anjohl · 11-06-2011, 08:12 PM

Quote:

Originally Posted by Cdesja5

LOL I knew that Alberta was part of Canada without even looking at your location...Anjohl is obviously somewhere else or trolling.

Why do you think I am trolling? Also, I am in Canada, and the Kobo is made in China, and not localized for any market...and the problem occurs whether you connect online or not...so what would geographic location have to do with it?

PeterT · 11-06-2011, 08:15 PM

Just because the device is not localized, does not mean that the backend used by Kobo is not localized. I know from experience with the Touch that Kobo DO make use of Akami for localizing their CDN (Content Delivery Network) so it is quite possible that different people are getting different results right now.

Cdesja5 · 11-06-2011, 08:22 PM

1. Where it's made is irrelevant... you have 4 persons here telling you that they can read and download new material with the Vox itself without any problems.
2. You might be on a different server if you're not in Canada or be blocked from accessing the server?
3. I wouldn't put too much stock into what the person at the call centre said, a server is what you use to connect online so obviously the server thing is not your issue as everyone else can connect and you say you have the problem whether you connect or not...

Anjohl · 11-11-2011, 03:13 AM

Quote:

Originally Posted by Cdesja5

1. Where it's made is irrelevant... you have 4 persons here telling you that they can read and download new material with the Vox itself without any problems.
2. You might be on a different server if you're not in Canada or be blocked from accessing the server?
3. I wouldn't put too much stock into what the person at the call centre said, a server is what you use to connect online so obviously the server thing is not your issue as everyone else can connect and you say you have the problem whether you connect or not...

Well it's odd that they knew exactly what the problem was, and that several people have complaimed about it on here....are you folks this obtuse in real life?

11-06-2011, 07:00 AM	#1
wmacphail@gmail. Junior Member Posts: 6 Karma: 10 Join Date: Jun 2008 Device: Sony Digital Book	kobo server problem This morning, like yesterday, got this message: Kobo cant start right now because of a problem connecting to the Kobo server. This happens when I try to get to the library or read a book. Everything else works but can't read. Yesterday it happened once in the morning and then trying the apps just caused the,not crash. Solution anyone? Thanks.

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11-06-2011, 01:59 PM	#2
Haesslich Fanatic Posts: 542 Karma: 1138182 Join Date: Sep 2009 Device: Kobo Touch,Glo,Mini,Aura/HD/One,H20, Sony PRS-300/600, Kindle 3-PW	It's been mentioned in other threads, but I'd restart the Vox first by doing a full power off, then on. If that doesn't do it, go into Settings - Kobo Reader settings, then the Run Kobo Set Up. Otherwise, it may be Factory Reset time.

11-06-2011, 04:10 PM	#3
Anjohl Zealot Posts: 105 Karma: 559568 Join Date: Nov 2011 Device: Kobo Touch	I called Kobo, they are claiming the Vox Kobo server is down globally.

11-06-2011, 04:20 PM	#4
Cdesja5 Wizard Posts: 1,117 Karma: 2094306 Join Date: Oct 2011 Location: Montreal, Canada Device: Lots and lots of electronic gadgets...	That seems strange as i have access to all my books and the store. And have been able to get some books for free preview downloaded onto the Vox...

11-06-2011, 06:13 PM	#6
Cdesja5 Wizard Posts: 1,117 Karma: 2094306 Join Date: Oct 2011 Location: Montreal, Canada Device: Lots and lots of electronic gadgets...	Not odd, it's obviously up for users in Canada. Where are you?

11-06-2011, 06:31 PM	#7
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	I'm with you on the fine for Canadians part (now isn't that a twist).

11-06-2011, 06:52 PM	#8
Cdesja5 Wizard Posts: 1,117 Karma: 2094306 Join Date: Oct 2011 Location: Montreal, Canada Device: Lots and lots of electronic gadgets...	LOL I knew that Alberta was part of Canada without even looking at your location...Anjohl is obviously somewhere else or trolling.

11-06-2011, 07:34 PM	#11
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	See the article: http://www.calgaryherald.com/news/po...716/story.html I sorta added in my own interpretation (and I believe I made up a word at the very end) Still

11-06-2011, 08:15 PM	#13
PeterT Grand Sorcerer Posts: 12,155 Karma: 73448616 Join Date: Nov 2007 Location: Toronto Device: Nexus 7, Clara, Touch, Tolino EPOS	Just because the device is not localized, does not mean that the backend used by Kobo is not localized. I know from experience with the Touch that Kobo DO make use of Akami for localizing their CDN (Content Delivery Network) so it is quite possible that different people are getting different results right now.

11-06-2011, 08:22 PM	#14
Cdesja5 Wizard Posts: 1,117 Karma: 2094306 Join Date: Oct 2011 Location: Montreal, Canada Device: Lots and lots of electronic gadgets...	1. Where it's made is irrelevant... you have 4 persons here telling you that they can read and download new material with the Vox itself without any problems. 2. You might be on a different server if you're not in Canada or be blocked from accessing the server? 3. I wouldn't put too much stock into what the person at the call centre said, a server is what you use to connect online so obviously the server thing is not your issue as everyone else can connect and you say you have the problem whether you connect or not...