10-25-2006, 10:34 AM | #1 |
eBookin' Fool
Posts: 310
Karma: 1008360
Join Date: Mar 2005
Location: Vancouver, BC
Device: Kindle Paperwhite, KK, iPad (Ex Prs 505, 500, Reb1100-2150, Rocket)
|
Connect Store Customer Service
Is anyone else having major troubles getting anything resembling service from the Connect store? All I'm getting are canned replys - I'm beginning to doubt there is a human being involved at all, especially when they think my complaint is a compliment.
|
10-25-2006, 04:53 PM | #2 |
Evangelist
Posts: 490
Karma: 1641
Join Date: Oct 2006
Location: Louisville
Device: Sony Reader PRS-500
|
They are human, they just don't speak english.
|
Advert | |
|
10-25-2006, 11:56 PM | #3 |
Junior Member
Posts: 6
Karma: 10
Join Date: Oct 2006
Device: sony reader
|
my account is downloading different books than i order, and i received multiple
replies from support that just amount to an account statement. Useless. I intend to make a point of this in my reviews. a. |
10-27-2006, 05:56 PM | #4 | |
Member
Posts: 10
Karma: 10
Join Date: Oct 2006
Device: Sony Portable Reader System, 27 October 2006.
|
Quote:
I had no clue that Sony Electronics, San Diego (where USA customer service is located) employees don't speak English. /sarcasm I just called them today for some related help. BuddyBoy, if you can call the above number without it costing you anything (you're in Canada, right?), then you should get much better answers/help. They always give preformatted e-mail replies, whether you're e-mailing about CONNECT music or CONNECT books. I always put the following line in an e-mail to them: "Please do not give me a preformatted response." It usually works. One time, Sony did send me a preformatted reply and I replied with something like "You did not answer my question." The person who sent the first e-mail sent me another one where he apologized and answered my question in much detail, haha :-). |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Amazon Customer Service is the best | Ajax | Amazon Kindle | 14 | 03-18-2010 11:14 PM |
Sony Ebook Store Customer Service Experience | Phirebird | Sony Reader | 12 | 03-08-2010 04:13 PM |
How is our customer service to you? | Robertb | Astak EZReader | 63 | 10-01-2009 10:12 AM |
FictionWise Great Store, Horrible Customer Service | =X= | Deals and Resources (No Self-Promotion or Affiliate Links) | 14 | 04-25-2008 11:37 AM |
Great Sony Connect customer service | AndiR | Sony Reader | 2 | 05-09-2007 08:23 AM |