Touch Kobo Touch keeps requesting a Factory Reset

carolehughes · 08-03-2011, 08:32 PM

Ive had the kobo touch for a month now, for the past 10 days its started up with a Ereader Storage Error - Cancel/Factory Reset

I reset it the first few times, the last few times Ive hit cancel and all works well as far as reading my books, this also happens when I recharge , the same message comes up, and again if i cancel it, it charges.

Any cure for this?

fbrII · 08-03-2011, 08:52 PM

Several suggestions

1) Make sure you disconnect properly, eject the device from Kobo Desktop, calibre, Adobe Digital Editions etc., before you pull the usb cable and waiting a extra few seconds after ejecting is probably a good thing to do as well.

2) Don't move from one software application to another without ejecting your Kobo first. As in don't download a book or sync using the Desktop software and then go into another software application like calibre etc., without completely disconnecting your Kobo first. You will of course have to reconnect to use the next application.

I have had four forced factory resets and I believe the last was due to problem 2 above. Since the last reset I have reloaded several hundred books without a problem. It's only a week but I'm feeling lucky.

anthony_barker · 08-03-2011, 09:56 PM

Same problem...

Did the factory reset - loaded on a couple of ebooks - and now it is frozen....

I have found it freeze a couple of times when the battery runs low - but now frozen again with full battery?.. I guess I will recharge over night and see what happens...

Honestly my experience with pocket book and now kobo touch is lots of crashes...

With pocketbook i could disconnect the battery.. with kobo the only thing that seems to fix it is charge over night....

Yes I disconnect it properly.

Read somewhere else the corruption message could be coming from a corrupt non kobo epub..

wes101 · 08-03-2011, 10:08 PM

what software does your kobo have

anthony_barker · 08-03-2011, 10:34 PM

i had upgraded to 1.9.8 - it reset to 1.9.5 ..

carolehughes · 08-04-2011, 12:30 AM

Wes My software is 1.99(r30773 July 28 1011
I also eject the kobo reader as directed, I also have one of the first kobo readers it works fine, I wish i hadnt bothered with this touch

danskmacabre · 08-04-2011, 11:48 AM

I have found that Calibre, Kobo desktop donot play well together.
As previously stated, if you use 3rd party apps, it creates a very high risk you'll have to do Factory resets when switching between them if you're not VERY careful about disconnecting etc...

Sher0808 · 08-05-2011, 12:21 PM

I am continuously having this problem as well. I have discovered that if I hit the cancel button, it works just fine...it's just annoying everytime I turn on my Kobo.

Terisa de morgan · 08-05-2011, 12:54 PM

Same for me here. And I hadn't used calibre, only ADE. And I always disconnect ejecting first.

geormes · 08-05-2011, 06:43 PM

I've noticed when this happens(2 times so far) there are empty folders shown on the file browser.

kiwipippa · 08-06-2011, 04:25 PM

This has started happening to me now. And from this thread, there are many others who have the same issue: http://getsatisfaction.com/kobo/topi...ice_in_one_day

I have had my KT for over a month without the error showing up. Now it shows up every time I power on. I am on Firmware version 1.9.9 I've been careful about ejecting properly and although I use multiple apps (ADE, calibre) I am careful not to have them open at the same time. Like others I can press cancel when the message appears and continue reading - but I have no idea what it going on in the background and how long I'll be able to continue to ignore it.

Disappointing that this appears to have been around for over a month, yet kobo have not addressed it via one of the firmware upgrades that have come out in that time.

taming · 08-06-2011, 05:28 PM

I have no direct knowledge of this issue or what Kobo is doing to address it, but from having hung around their beta process since its inception, I can say that when an issue is difficult (for reasons known to the developers, but definitely not to me) or simply being worked on, but not yet solved or soon to be released, they stay very quiet as they work it through. Other bug fixes and even new features appear in the interim, presumably because different folks are working on these.

themikeyt · 08-06-2011, 09:45 PM

I've had the unit crash (Factory reset) twice on me now, and I've had the device for a week now. Though, I have used calibre to load a EpuB book I bought. If calibre has the potential of crashing the unit, how do we upload books that aren't purchased through Kobo. The book I bought was from the Warhammer library, standard Epub..

themikeyt · 08-06-2011, 09:55 PM

I may see one issue I was doing. I was not ejecting the device when using Calibre. Never saw the option too. That could have led to the issue I am having.

the.Mtn.Man · 08-06-2011, 11:12 PM

The Kobo's file system seems to be extraordinarily delicate. It would be nice if they could figure out a way to make it more resilient and less prone to failure.

08-03-2011, 08:32 PM	#1
carolehughes Member Posts: 16 Karma: 12 Join Date: Oct 2010 Device: kobo	Kobo Touch keeps requesting a Factory Reset Ive had the kobo touch for a month now, for the past 10 days its started up with a Ereader Storage Error - Cancel/Factory Reset I reset it the first few times, the last few times Ive hit cancel and all works well as far as reading my books, this also happens when I recharge , the same message comes up, and again if i cancel it, it charges. Any cure for this?

08-03-2011, 09:56 PM	#3
anthony_barker Member Posts: 15 Karma: 10 Join Date: Jun 2010 Device: PB360, nokia n900	Same problem... Did the factory reset - loaded on a couple of ebooks - and now it is frozen.... I have found it freeze a couple of times when the battery runs low - but now frozen again with full battery?.. I guess I will recharge over night and see what happens... Honestly my experience with pocket book and now kobo touch is lots of crashes... With pocketbook i could disconnect the battery.. with kobo the only thing that seems to fix it is charge over night.... Yes I disconnect it properly. Read somewhere else the corruption message could be coming from a corrupt non kobo epub.. Last edited by anthony_barker; 08-03-2011 at 10:03 PM.

08-06-2011, 05:28 PM	#12
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	I have no direct knowledge of this issue or what Kobo is doing to address it, but from having hung around their beta process since its inception, I can say that when an issue is difficult (for reasons known to the developers, but definitely not to me) or simply being worked on, but not yet solved or soon to be released, they stay very quiet as they work it through. Other bug fixes and even new features appear in the interim, presumably because different folks are working on these. Last edited by taming; 08-06-2011 at 06:12 PM. Reason: clarification

08-06-2011, 11:12 PM	#15
the.Mtn.Man Guru Posts: 711 Karma: 2483502 Join Date: Jul 2011 Device: Kobo Aura	The Kobo's file system seems to be extraordinarily delicate. It would be nice if they could figure out a way to make it more resilient and less prone to failure. Last edited by the.Mtn.Man; 08-07-2011 at 01:18 PM.

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08-03-2011, 08:52 PM	#2
fbrII F. BluDevil Posts: 428 Karma: 1152548 Join Date: Dec 2008 Location: St. Louis Missouri Device: Pocketbook Inkpad3 pro, Kobo Libra, Kindle Paperwhite	Several suggestions 1) Make sure you disconnect properly, eject the device from Kobo Desktop, calibre, Adobe Digital Editions etc., before you pull the usb cable and waiting a extra few seconds after ejecting is probably a good thing to do as well. 2) Don't move from one software application to another without ejecting your Kobo first. As in don't download a book or sync using the Desktop software and then go into another software application like calibre etc., without completely disconnecting your Kobo first. You will of course have to reconnect to use the next application. I have had four forced factory resets and I believe the last was due to problem 2 above. Since the last reset I have reloaded several hundred books without a problem. It's only a week but I'm feeling lucky.

08-03-2011, 10:08 PM	#4
wes101 Zealot Posts: 121 Karma: 42214 Join Date: Apr 2011 Location: CANADA Device: Kobo touch	what software does your kobo have

08-03-2011, 10:34 PM	#5
anthony_barker Member Posts: 15 Karma: 10 Join Date: Jun 2010 Device: PB360, nokia n900	i had upgraded to 1.9.8 - it reset to 1.9.5 ..

08-04-2011, 12:30 AM	#6
carolehughes Member Posts: 16 Karma: 12 Join Date: Oct 2010 Device: kobo	Wes My software is 1.99(r30773 July 28 1011 I also eject the kobo reader as directed, I also have one of the first kobo readers it works fine, I wish i hadnt bothered with this touch

08-04-2011, 11:48 AM	#7
danskmacabre Guru Posts: 733 Karma: 3593438 Join Date: Jun 2011 Location: Australia Device: Kobo Glo. Galaxy Tab S 8.4	I have found that Calibre, Kobo desktop donot play well together. As previously stated, if you use 3rd party apps, it creates a very high risk you'll have to do Factory resets when switching between them if you're not VERY careful about disconnecting etc...

08-05-2011, 12:21 PM	#8
Sher0808 Sher0808 Posts: 15 Karma: 280 Join Date: Jul 2011 Device: Kobo	I am continuously having this problem as well. I have discovered that if I hit the cancel button, it works just fine...it's just annoying everytime I turn on my Kobo.

08-05-2011, 12:54 PM	#9
Terisa de morgan Grand Sorcerer Posts: 6,229 Karma: 11768331 Join Date: Jun 2009 Location: Madrid, Spain Device: Kobo Clara/Aura One/Forma,XiaoMI 5, iPad, Huawei MediaPad, YotaPhone 2	Same for me here. And I hadn't used calibre, only ADE. And I always disconnect ejecting first.

08-05-2011, 06:43 PM	#10
geormes Groupie Posts: 152 Karma: 216188 Join Date: Jul 2010 Device: Nook Classic, Kobo Touch, Nook Simple Touch, Kobo Aura	I've noticed when this happens(2 times so far) there are empty folders shown on the file browser.

08-06-2011, 04:25 PM	#11
kiwipippa Fanatic Posts: 578 Karma: 613022 Join Date: Aug 2010 Location: New Zealand Device: kobo glo, kobo touch (dead), kindle touch, android phone	This has started happening to me now. And from this thread, there are many others who have the same issue: http://getsatisfaction.com/kobo/topi...ice_in_one_day I have had my KT for over a month without the error showing up. Now it shows up every time I power on. I am on Firmware version 1.9.9 I've been careful about ejecting properly and although I use multiple apps (ADE, calibre) I am careful not to have them open at the same time. Like others I can press cancel when the message appears and continue reading - but I have no idea what it going on in the background and how long I'll be able to continue to ignore it. Disappointing that this appears to have been around for over a month, yet kobo have not addressed it via one of the firmware upgrades that have come out in that time.

08-06-2011, 09:45 PM	#13
themikeyt Member Posts: 21 Karma: 12146 Join Date: Jul 2011 Device: Kobo Touch	I've had the unit crash (Factory reset) twice on me now, and I've had the device for a week now. Though, I have used calibre to load a EpuB book I bought. If calibre has the potential of crashing the unit, how do we upload books that aren't purchased through Kobo. The book I bought was from the Warhammer library, standard Epub..

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08-06-2011, 09:55 PM	#14
themikeyt Member Posts: 21 Karma: 12146 Join Date: Jul 2011 Device: Kobo Touch	I may see one issue I was doing. I was not ejecting the device when using Calibre. Never saw the option too. That could have led to the issue I am having.