K3 Keyboard dead....what next?

captkjaneway · 11-29-2012, 08:42 AM

My poor,poor K3 has died after 2 years hard labour.

I have reset twice, done constant reboots and she still doesn't respond and is now totally stuck. So what next.....

Here in Hong Kong I can get most versions available and was wondering what would be the right one for me. Thinking I'll give the PW a go....

booklover6 · 11-29-2012, 08:49 AM

Either the paperwhite, or if you prefer the four way thing on the Keyboard, then get the Basic. I prefer the 4 way on my KB for news and blogs, but the Paperwhite for everything else.

markdek · 11-29-2012, 12:19 PM

If you're doing resets, it means it still has power, correct?;

Try opening the back, and pull the battery out; and let it stand for 1/2 an hour, and replace battery, and power up.

sirmaru · 11-29-2012, 12:22 PM

Don't give up yet. Charge overnight. Then do a full reset THREE TIMES - hold power button for 30 seconds each.

That works for me when a total freeze makes it seem dead.

captkjaneway · 11-29-2012, 08:07 PM

Thanks for the tips, I cannot even get it to reset now and it's stuck on.

(To be honest I am sort of itching to get a new one too lol)

pidgeon92 · 11-29-2012, 08:42 PM

Quote:

Originally Posted by captkjaneway

Thanks for the tips, I cannot even get it to reset now and it's stuck on.

(To be honest I am sort of itching to get a new one too lol)

It may not be stuck "on." When the battery dies, the display will continue to show whatever was on it when the battery died.

Nothing wrong with getting a new one, but I'd plug it into a wall outlet overnight before I declared the unit deceased.

manou · 11-30-2012, 12:08 AM

Quote:

Originally Posted by booklover6

Either the paperwhite, or if you prefer the four way thing on the Keyboard, then get the Basic. I prefer the 4 way on my KB for news and blogs, but the Paperwhite for everything else.

The Kindle Paperwhite is not available for customers in Hong Kong.

OP, contact Kindle CS (you can use the chat or call back function), I recently discovered a crack just below the screen of my dearly beloved and trusted Kindle Keyboard and they were nice enough to knock off US$ 50.- of the price for a replacement Kindle Keyboard (alternatively they offered US$ 20.- off the basic Kindle).

captkjaneway · 11-30-2012, 02:25 AM

The PW is available here.........Wan Chai or Mong Kok have them, but leaning towards just the K4 without keyboard

My Kindle is a UK version, so they probably wont help now I here

manou · 11-30-2012, 05:49 AM

Quote:

Originally Posted by captkjaneway

The PW is available here.........Wan Chai or Mong Kok have them, but leaning towards just the K4 without keyboard

My Kindle is a UK version, so they probably wont help now I here

If you bought it from Amazon, I am sure they'll come up with something. The PW they sell in Wanchai and Mongkok are parallel (or grey) imports, thus Kindle CS probably won't be able to help you if there is an issue.
As I said, it's worth a try with Kindle CS, they might be generous towards a puchase of a K4.

stop__dreaming · 11-30-2012, 02:19 PM

Sorry to hear about that.

My K3 Keyboard is going well although I've noticed the page turns to be a bit laggy recently but I've put that down to the cold weather on the bus, lol.

Do resets wipe everything off the device?

DustyDisks · 11-30-2012, 02:35 PM

Quote:

Originally Posted by stop__dreaming

Sorry to hear about that.

My K3 Keyboard is going well although I've noticed the page turns to be a bit laggy recently but I've put that down to the cold weather on the bus, lol.

Do resets wipe everything off the device?

If you do a hard factory reset it will.

jbcohen · 11-30-2012, 02:41 PM

I feel your pain. My K3 died on. The way to the office two weeks ago in the middle of a good book, I hate that. Had to run out and find a new one, a brand new basic kindle 4, would have preferred a new K5 paperwhite. Now I added a Nook Simple Touch to back it up, now if either dies I can take my time about upgrading rather than having to run about town to find an upgrade. I feel your pain, as bill clinton would say.

sirmaru · 11-30-2012, 09:31 PM

You folks are giving up too quick. Charge overnight. Then press the power button at least four times for 30 seconds, each, even if it does not reset. Then let it sit an hour and repeat the process.

Eventually, they revive.

VaultBoy · 12-02-2012, 11:41 AM

Does it get recognized by the computer if you connect the K3 to it?

captkjaneway · 12-02-2012, 09:36 PM

Got the K3 going again, it seems the case was putting pressure somewhere. I tried to remove the back and as soon as I tried to lift the cover it started up again....but treated myself to a PW anyway. Loving the PW so far, no issues with the screen and blotches and it certainly lighter and smaller to tote around in my bag.

Will keep both and use the PW for travel and the K3 at home

11-29-2012, 08:42 AM	#1
captkjaneway Cockney Sci-Fi Geek! Posts: 472 Karma: 1463094 Join Date: Jul 2010 Location: Wan Chai, Hong Kong Device: Kindle Paperwhite, Samsung Tab S 8.4", Samsung S6 Edge	K3 Keyboard dead....what next? My poor,poor K3 has died after 2 years hard labour. I have reset twice, done constant reboots and she still doesn't respond and is now totally stuck. So what next..... Here in Hong Kong I can get most versions available and was wondering what would be the right one for me. Thinking I'll give the PW a go.... Last edited by captkjaneway; 11-29-2012 at 08:46 AM.

11-30-2012, 09:31 PM	#13
sirmaru Wizard Posts: 2,426 Karma: 6561538 Join Date: Nov 2007 Device: Kindle PW 2013, HDX 2013, Galaxy S5 2014	You folks are giving up too quick. Charge overnight. Then press the power button at least four times for 30 seconds, each, even if it does not reset. Then let it sit an hour and repeat the process. Eventually, they revive. Last edited by sirmaru; 11-30-2012 at 09:38 PM.

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11-29-2012, 08:49 AM	#2
booklover6 Grand Sorcerer Posts: 6,532 Karma: 14008730 Join Date: May 2008 Location: PA (USA) Device: Kobo Clara, 2E, Libre, PW4, PW5, 2022 Kindle	Either the paperwhite, or if you prefer the four way thing on the Keyboard, then get the Basic. I prefer the 4 way on my KB for news and blogs, but the Paperwhite for everything else.

11-29-2012, 12:19 PM	#3
markdek Addict Posts: 202 Karma: 1015348 Join Date: Apr 2011 Device: Kindle 3	If you're doing resets, it means it still has power, correct?; Try opening the back, and pull the battery out; and let it stand for 1/2 an hour, and replace battery, and power up.

11-29-2012, 12:22 PM	#4
sirmaru Wizard Posts: 2,426 Karma: 6561538 Join Date: Nov 2007 Device: Kindle PW 2013, HDX 2013, Galaxy S5 2014	Don't give up yet. Charge overnight. Then do a full reset THREE TIMES - hold power button for 30 seconds each. That works for me when a total freeze makes it seem dead.

11-29-2012, 08:07 PM	#5
captkjaneway Cockney Sci-Fi Geek! Posts: 472 Karma: 1463094 Join Date: Jul 2010 Location: Wan Chai, Hong Kong Device: Kindle Paperwhite, Samsung Tab S 8.4", Samsung S6 Edge	Thanks for the tips, I cannot even get it to reset now and it's stuck on. (To be honest I am sort of itching to get a new one too lol)

11-30-2012, 02:25 AM	#8
captkjaneway Cockney Sci-Fi Geek! Posts: 472 Karma: 1463094 Join Date: Jul 2010 Location: Wan Chai, Hong Kong Device: Kindle Paperwhite, Samsung Tab S 8.4", Samsung S6 Edge	The PW is available here.........Wan Chai or Mong Kok have them, but leaning towards just the K4 without keyboard My Kindle is a UK version, so they probably wont help now I here

11-30-2012, 02:19 PM	#10
stop__dreaming Addict Posts: 202 Karma: 1211098 Join Date: Jan 2011 Location: Bristol, England Device: Kindle 3	Sorry to hear about that. My K3 Keyboard is going well although I've noticed the page turns to be a bit laggy recently but I've put that down to the cold weather on the bus, lol. Do resets wipe everything off the device?

11-30-2012, 02:41 PM	#12
jbcohen Wizard Posts: 3,025 Karma: 11196738 Join Date: Oct 2010 Location: Piper College Device: Samsung A21	I feel your pain. My K3 died on. The way to the office two weeks ago in the middle of a good book, I hate that. Had to run out and find a new one, a brand new basic kindle 4, would have preferred a new K5 paperwhite. Now I added a Nook Simple Touch to back it up, now if either dies I can take my time about upgrading rather than having to run about town to find an upgrade. I feel your pain, as bill clinton would say.

12-02-2012, 11:41 AM	#14
VaultBoy Addict Posts: 206 Karma: 1683142 Join Date: Nov 2012 Device: Kindle of many shapes, PIPBoy 3000	Does it get recognized by the computer if you connect the K3 to it?

12-02-2012, 09:36 PM	#15
captkjaneway Cockney Sci-Fi Geek! Posts: 472 Karma: 1463094 Join Date: Jul 2010 Location: Wan Chai, Hong Kong Device: Kindle Paperwhite, Samsung Tab S 8.4", Samsung S6 Edge	Got the K3 going again, it seems the case was putting pressure somewhere. I tried to remove the back and as soon as I tried to lift the cover it started up again....but treated myself to a PW anyway. Loving the PW so far, no issues with the screen and blotches and it certainly lighter and smaller to tote around in my bag. Will keep both and use the PW for travel and the K3 at home