03-09-2008, 10:16 AM | #1 |
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What do eBay buyers do if their Kindle goes bad?
What do you eBay buyers do if your Kindle breaks down after a month or two? Did you guys buy an extended warranty? I'd be afraid that I'd be left with a $450-525 paperweight.
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03-09-2008, 02:36 PM | #2 |
Wizard
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I believe that they are treated the same as if they were received as gifts. It is good to get the Amazon order number from the seller, but don't know if it is definitely required.
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03-09-2008, 02:38 PM | #3 |
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03-10-2008, 12:29 PM | #4 |
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I have been down this road. My new Kindle's display packed it up after 2 hours. I called Amazon support and they are sending me a replacement. They do need the original order number, but they were able to look it up based on the name of the original purchaser. All in all it took 15 mins. on the phone. Replacement time was not quoted but he did say it would be more than a week, less than a month, as warranties are getting priority. I wanted this for a cruise I am leaving on at the end of this week, so I ebay'd another. I figure I can sell the replacement one.
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03-20-2008, 11:36 AM | #5 |
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So from what I gather the Kindle warranty is based on when the original purchaser purchased it and not when you've actually received it regardless of how long ago it was purchased right? So if the original purchaser purchased the Kindle a month ago, you lose a month worth or warranty?
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03-20-2008, 12:58 PM | #6 |
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I believe so. That's pretty much true of all warranties. If my car has a five year warranty and I sell it after four years, the car doesn't get another five years (an effective nine year warranty). If that were the case I could be driving my auntie's old Dodge Dart Swinger with full warranty coverage if I'd just passed it around to enough people.
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03-20-2008, 01:10 PM | #7 | |
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Quote:
Dale |
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03-20-2008, 01:29 PM | #8 | |
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Quote:
But, what if you buy a Kindle as a gift for someone? Surely you could claim that the eBay sale was really a purchase as a gift as long as the seller is willing to go along with that claim. |
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03-20-2008, 01:45 PM | #9 | |
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Quote:
Dale |
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03-21-2008, 12:39 PM | #10 | |
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Quote:
For example, recently my's sons laptop hard drive that we bought a circuit city failed. It had a five year warranty. I went on the Segate web site, requested an RMA. They just asked for the serial number, and knew it was a year old... so they replaced it for free. They didn't want any proof or purchase at all. BOb |
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03-12-2009, 01:54 PM | #11 |
Wizard
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You have however much warranty is left (i.e. how long since it was shipped out). i.e. I bought a used Kindle 1 from Craigs list that's about 6 months old, so I if it breaks in the next 6 months I can get it fixed/replaced.
As others said, not every company is like that, but Amazon is. |
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