How to de-register a Kindle which has a broken screen

uhstud2215 · 11-19-2012, 08:38 PM

Hi Guys,

If anyone can help here, I have received a broken screen kindle, and in the process of getting it replaced but it needs to be deregistered before Amazon CS will approve the replacement. The device is not registered to my account.

Thanks,

xendula · 11-19-2012, 09:01 PM

Whoever it is registered to needs to log in to amazon, go to Manage your Kindle >Manage your devices, then deregister the respective one.

Or, on the device, if you can see anything, click on menu (top right corner) , settings, registration, deregister.

PoP · 11-20-2012, 01:21 PM

Or, on the device, even if you can't see anything, blindly type

Home / Menu / 9 times Down / Up / Press / Press

to deregister.

await2012 · 11-21-2012, 09:05 PM

Quote:

Originally Posted by PoP

Or, on the device, even if you can't see anything, blindly type

Home / Menu / 9 times Down / Up / Press / Press

to deregister.

wow! great!

FLeite · 08-22-2013, 07:19 AM

Digging up this thread so I don't have to create another with the same subject.

I am trying to de-register a second hand kindle with broken screen. It's a black basic Kindle (2012), I have its serial number, but as it is only WiFi, I can't even make it connect to my local wifi network so it can connect to the internet and de-register.

I bought it through an intermediary, so I don't have access to the previous owner to ask him to de-register himself. It's not stolen nor blacklisted (?), confirmed it with Amazon.

Is there any way I can do this? De-registering with a WiFi Kindle and broken screen? Can't see nothing in it.

jswinden · 08-22-2013, 11:50 AM

Quote:

Originally Posted by FLeite

Digging up this thread so I don't have to create another with the same subject.

I am trying to de-register a second hand kindle with broken screen. It's a black basic Kindle (2012), I have its serial number, but as it is only WiFi, I can't even make it connect to my local wifi network so it can connect to the internet and de-register.

I bought it through an intermediary, so I don't have access to the previous owner to ask him to de-register himself. It's not stolen nor blacklisted (?), confirmed it with Amazon.

Is there any way I can do this? De-registering with a WiFi Kindle and broken screen? Can't see nothing in it.

I'm confused by your request. Why would you want to de-register a broken, unusable Kindle if it isn't on your own account?

Sounds like it is on the seller's account. If the Kindle were usable I would understand wanting to de-register it, but it is not usable.

FLeite · 08-22-2013, 12:26 PM

So that Amazon can process a replacement.

I solved it through painstakingly tries of screenshot-ing the contents.

Thanks!

alicepattinson · 08-22-2013, 12:53 PM

Oh, you have to deregister your broken kindle so that Amazon will replace it?

crich70 · 08-23-2013, 05:33 AM

I didn't have to de-register my original K3 to get a replacement when the screen got broken. I contacted Customer Service for the Kindle and got a replacement for less than I'd bought the original for (the warranty had elapsed shortly before the accident with the reader) and they took the broken reader off my account.

11-19-2012, 08:38 PM	#1
uhstud2215 Junior Member Posts: 2 Karma: 1000 Join Date: Sep 2012 Device: Kindle Keyboard	How to de-register a Kindle which has a broken screen Hi Guys, If anyone can help here, I have received a broken screen kindle, and in the process of getting it replaced but it needs to be deregistered before Amazon CS will approve the replacement. The device is not registered to my account. Thanks,

11-19-2012, 09:01 PM	#2
xendula eBookworm Posts: 2,300 Karma: 4525746 Join Date: Aug 2005 Location: East Coast brrrrr Device: Kindle 4B/K ~ Nexus 7 ~ Kindle Paperwhite 1&2 ~ iPad Air	Whoever it is registered to needs to log in to amazon, go to Manage your Kindle >Manage your devices, then deregister the respective one. Or, on the device, if you can see anything, click on menu (top right corner) , settings, registration, deregister. Last edited by xendula; 11-21-2012 at 09:49 PM.

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11-20-2012, 01:21 PM	#3
PoP curly᷂͓̫̙᷊̥̮̾ͯͤͭͬͦͨ ʎʌɹnɔ Posts: 3,002 Karma: 50506927 Join Date: Dec 2010 Location: ♁ ᴺ₄₅°₃₀' ᵂ₇₃°₃₇' ±₆₀" Device: K3₃.₄.₃ PW3&4₅.₁₃.₃	Or, on the device, even if you can't see anything, blindly type Home / Menu / 9 times Down / Up / Press / Press to deregister.

08-22-2013, 07:19 AM	#5
FLeite Junior Member Posts: 2 Karma: 10 Join Date: Aug 2013 Device: Kindle 3	Digging up this thread so I don't have to create another with the same subject. I am trying to de-register a second hand kindle with broken screen. It's a black basic Kindle (2012), I have its serial number, but as it is only WiFi, I can't even make it connect to my local wifi network so it can connect to the internet and de-register. I bought it through an intermediary, so I don't have access to the previous owner to ask him to de-register himself. It's not stolen nor blacklisted (?), confirmed it with Amazon. Is there any way I can do this? De-registering with a WiFi Kindle and broken screen? Can't see nothing in it.

08-22-2013, 12:26 PM	#7
FLeite Junior Member Posts: 2 Karma: 10 Join Date: Aug 2013 Device: Kindle 3	So that Amazon can process a replacement. I solved it through painstakingly tries of screenshot-ing the contents. Thanks!

08-22-2013, 12:53 PM	#8
alicepattinson Banned Posts: 142 Karma: 2564052 Join Date: Jan 2013 Device: Kindle Fire	Oh, you have to deregister your broken kindle so that Amazon will replace it?

08-23-2013, 05:33 AM	#9
crich70 Grand Sorcerer Posts: 11,305 Karma: 43993832 Join Date: Feb 2010 Location: Monroe Wisconsin Device: K3, Kindle Paperwhite, Calibre, and Mobipocket for Pc (netbook)	I didn't have to de-register my original K3 to get a replacement when the screen got broken. I contacted Customer Service for the Kindle and got a replacement for less than I'd bought the original for (the warranty had elapsed shortly before the accident with the reader) and they took the broken reader off my account.