Kindle Touch Dead screen

doovers · 02-03-2014, 05:59 AM

I have a kindle touch that stopped working all of a sudden. I simply turned it off when finished reading as a always do and have not been able to start it since. (No physical shock from dropping or water damage etc.)

What I've tried (after overnight charge):

1. Factory reset
2. Kubrick
3. Fastboot / diags mode
4. Replaced cable and repeated 1-3

Problem was that while I was able to get to a certain point with step 2 & 3, I stumbled at the point where I should have had something on the screen.

Since the kubrick wizard was going through each step without bombing out I would assume the kindle was responding as expected, but with no reaction from the screen, it might be that the screen itself is broken or disconnected...

Is there any way to confirm this? Or is there something else I can try?

pidgeon92 · 02-03-2014, 04:16 PM

Is there anything on the screen now? Or is it just blank?

doovers · 02-03-2014, 04:33 PM

Always blank.

doovers · 02-13-2014, 11:25 PM

Getting desperate here and I'm wondering whether or not to buy a new battery or screen or just give up and get a new one!

Any help would be really appreciated!

Thanks

Katsunami · 02-15-2014, 01:37 PM

Contact Amazon.

Even outside the warranty period, they've been known to give serious discounts on a new Kindle if your old one breaks. Maybe Amazon discounts the Paperwhite to $100 or something. I wonder if you'd be able to repair your Touch for less. You could end up buying parts, and still fail to fix it.

doovers · 02-17-2014, 12:53 AM

Thanks Katsunami, I had actually done that but unfortunately the prices they quoted me were not great. Because I'm in Sydney now but bought the kindle when I lived in Ireland, the shipping costs exchange rates etc. would make it cheaper to buy a new one here... I'm having the same issue with parts as I can get the parts at a reasonable price in the US but the shipping makes it prohibitively expensive. Looks like its a lost cause!

SampleAndy · 02-17-2014, 06:29 PM

When/If you hook the Touch up to a computer via a USB cable, does the computer recognize it normally, as a drive? I'm pretty sure that the Kindles are not recognized the same way as a USB jump drive, as hardware. The Kindle operating system has to be running normally to present the sdcard partition as a drive.

That would at least tell you if the electronics of the device are working or if the whole thing is toast. (shrugs)

doovers · 02-17-2014, 07:20 PM

It seems to show up intermittently but also appeared to drop the connection. However I was able to run Kubrick on it up to the point where I needed to interact with the device so it was definitely able to communicate to some degree...

02-03-2014, 05:59 AM	#1
doovers Junior Member Posts: 8 Karma: 10 Join Date: Feb 2014 Device: Kindle Touch	Kindle Touch Dead screen I have a kindle touch that stopped working all of a sudden. I simply turned it off when finished reading as a always do and have not been able to start it since. (No physical shock from dropping or water damage etc.) What I've tried (after overnight charge): 1. Factory reset 2. Kubrick 3. Fastboot / diags mode 4. Replaced cable and repeated 1-3 Problem was that while I was able to get to a certain point with step 2 & 3, I stumbled at the point where I should have had something on the screen. Since the kubrick wizard was going through each step without bombing out I would assume the kindle was responding as expected, but with no reaction from the screen, it might be that the screen itself is broken or disconnected... Is there any way to confirm this? Or is there something else I can try?

02-13-2014, 11:25 PM	#4
doovers Junior Member Posts: 8 Karma: 10 Join Date: Feb 2014 Device: Kindle Touch	Bump! Getting desperate here and I'm wondering whether or not to buy a new battery or screen or just give up and get a new one! Any help would be really appreciated! Thanks

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02-03-2014, 04:16 PM	#2
pidgeon92 Wizard Posts: 3,144 Karma: 8426142 Join Date: Jun 2008 Location: Chicago, IL Device: Kindle PW2, Kindle Voyage, Kindle DXG, Boox M90, Kobo Aura HD	Is there anything on the screen now? Or is it just blank?

02-03-2014, 04:33 PM	#3
doovers Junior Member Posts: 8 Karma: 10 Join Date: Feb 2014 Device: Kindle Touch	Always blank.

02-15-2014, 01:37 PM	#5
Katsunami Grand Sorcerer Posts: 6,111 Karma: 34000001 Join Date: Mar 2008 Device: KPW1, KA1	Contact Amazon. Even outside the warranty period, they've been known to give serious discounts on a new Kindle if your old one breaks. Maybe Amazon discounts the Paperwhite to $100 or something. I wonder if you'd be able to repair your Touch for less. You could end up buying parts, and still fail to fix it.

02-17-2014, 12:53 AM	#6
doovers Junior Member Posts: 8 Karma: 10 Join Date: Feb 2014 Device: Kindle Touch	Thanks Katsunami, I had actually done that but unfortunately the prices they quoted me were not great. Because I'm in Sydney now but bought the kindle when I lived in Ireland, the shipping costs exchange rates etc. would make it cheaper to buy a new one here... I'm having the same issue with parts as I can get the parts at a reasonable price in the US but the shipping makes it prohibitively expensive. Looks like its a lost cause!

02-17-2014, 06:29 PM	#7
SampleAndy Addict Posts: 271 Karma: 644344 Join Date: Oct 2012 Location: Pittsburgh, PA, USA Device: KPW, KFire HD, KFire, KTD 3g, KT, K4B, K4S, K3g, K3g SO, K2, K1	When/If you hook the Touch up to a computer via a USB cable, does the computer recognize it normally, as a drive? I'm pretty sure that the Kindles are not recognized the same way as a USB jump drive, as hardware. The Kindle operating system has to be running normally to present the sdcard partition as a drive. That would at least tell you if the electronics of the device are working or if the whole thing is toast. (shrugs)

02-17-2014, 07:20 PM	#8
doovers Junior Member Posts: 8 Karma: 10 Join Date: Feb 2014 Device: Kindle Touch	It seems to show up intermittently but also appeared to drop the connection. However I was able to run Kubrick on it up to the point where I needed to interact with the device so it was definitely able to communicate to some degree...

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