10-02-2012, 02:47 AM | #31 | |
Seriously?
Posts: 529
Karma: 3347562
Join Date: Nov 2010
Device: Kobo Aura HD, Kobo Mini, iWhatever
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Quote:
I understand what your expectation was, to get a refund, and I'm not saying you aren't deserved of a refund, I'm saying not getting what you didn't request doesn't equate to bad service. I always get what I want. I'm very clear in my requests, I'm exceedingly polite when I make them, and I position myself so that the person who fulfills these requests WANTS to help me. |
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10-04-2012, 08:55 PM | #32 |
Enthusiast
Posts: 30
Karma: 56426
Join Date: Jun 2011
Location: San Francisco
Device: Kobo Glo HD
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Just to close this thread: couple of days ago I was contacted by Kobo Executive Care representative who, after short chat, refunded the whole cost of the book. That is the customer care I was looking for! Thanks Kobo.
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10-04-2012, 10:23 PM | #33 |
Fanatic
Posts: 569
Karma: 199759
Join Date: Nov 2010
Location: Vancouver, BC
Device: Kobo WiFi, Kobo Glo, Kobo Vox, Samsung Galaxy S4, Samsung Tab2
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Tags |
cloud atlas, kobo customer service, kobo support |
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