Broken glas or controller issue ?

ppxnouse · 09-19-2008, 07:16 PM

Hi experts.

When I switched on my Cybook today, it gave me some vertical and horizontal lines.

The lines invert when a screen refresh happens and it seems to get worse compared to a few hours ago.
Can one tell me if this is a broken glass issue or if the controller is faulty ?

Any self-help options here or do I need to sent it over to Bookeen ?

Thank you

rixte · 09-19-2008, 09:21 PM

Judging by the corner, I'd say it really looks like broken substrate to me.

delphidb96 · 09-19-2008, 09:25 PM

Quote:

Originally Posted by rixte

Judging by the corner, I'd say it really looks like broken substrate to me.

You're right. And he needs to email Bookeen's support department at support@bookeen.com and ask them for a Return Merchandise Authorization number (RMA), explaining that his screen is broken. And he needs to know that the repair will run about 125 Euros (and they'll notify him where and how to pay) plus shipping back to him.

Derek

09-19-2008, 07:16 PM	#1
ppxnouse Connoisseur Posts: 60 Karma: 10 Join Date: Dec 2007 Location: Aachen Device: Gen3	Broken glas or controller issue ? Hi experts. When I switched on my Cybook today, it gave me some vertical and horizontal lines. The lines invert when a screen refresh happens and it seems to get worse compared to a few hours ago. Can one tell me if this is a broken glass issue or if the controller is faulty ? Any self-help options here or do I need to sent it over to Bookeen ? Thank you

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Troubleshooting Jammed 5 way controller, always up	chmac	Amazon Kindle	11	02-28-2011 05:09 AM
problems with 5way controller	bxrLvr	Amazon Kindle	3	07-07-2009 02:22 PM
New controller board and SDK may be available.	delphidb96	News	8	05-26-2009 03:10 PM
Ricoh R5C807 (SD controller)	dottedmag	Sony Reader Dev Corner	2	04-07-2009 12:36 PM
Display or controller damaged	netseeker	Sony Reader	16	01-08-2009 09:10 AM

09-19-2008, 09:21 PM	#2
rixte Addict Posts: 300 Karma: 396757 Join Date: Nov 2007 Device: new oasis, paperwhite, ipad, kobo	Judging by the corner, I'd say it really looks like broken substrate to me.

Advert