Troubleshooting Have you tried to log into mobileread.mobi?

desertgrandma · 09-26-2010, 04:19 PM

Apparently, we Kindle owners are not able to log into

www.mobileread.mobi.

The site loads easily, you can go to "log in" and yes, the boxes to sign in are there, the cursor is in the little boxes and blinking....however, they will not accept any characters. If you are really lucky and get the arrow to hit just the right place, you can enter your 'user name' but not your password.

Now....logging into www.mobileread.com is a snap. No problems there.

After speaking with a Kindle rep and having him try the same thing on his device, he informed me that apparently the .mobi is not on Amazons approved 'connection' list. He did not seem at all concerned about it and wasn't able to say if things would improve in the future.

So..it appears its up to us. If every Kindle owning member would send an email to

kindle-feedback@amazon.com

asking that this issue be resolved, we might, just maybe, get some results.

Please be sure to specify that its a .mobi issue, not .com

Thoughts?

Tiersten · 09-26-2010, 04:25 PM

It isn't restricted to .mobi sites. People are complaining about this in the 3.0.2 thread. They did something in the 3.0.1 or 3.0.2 update which means that text boxes like for password entry are broken on certain sites. The exact trigger for the issue is something to do with the page layout as viewing alternative versions of a site may work whilst the main site doesn't even though they're all on the same domain.

desertgrandma · 09-26-2010, 04:26 PM

Quote:

Originally Posted by Tiersten

It isn't restricted to .mobi sites. People are complaining about this in the 3.0.2 thread. They did something in the 3.0.1 or 3.0.2 update which means that text boxes like for password entry are broken on certain sites. The exact trigger for the issue is something to do with the page layout as viewing alternative versions of a site may work whilst the main site doesn't even though they're all on the same domain.

Ah.......so its still an issue that needs to be fixed.

Tiersten · 09-26-2010, 04:31 PM

Yup. It is a tad annoying. From what I remember, 3.0 didn't have the issue because I've logged into sites that currently don't work.

desertgrandma · 09-26-2010, 05:19 PM

And we have an answer........of sorts. This is in response to just one email.....if many emails went out, I wonder what the answer would be?

I clicked "no" and sent another asking if they plan to support .mobi by kindle internet in the future.

Hello,

Kindle's new web browser is based on WebKit to provide a better web browsing experience. Now it's easier than ever to find the information you're looking for right from your Kindle. Experimental web browsing is free to use over 3G or Wi-Fi.

There are no browsing restrictions when using Wi-Fi, even internationally.

Your Kindle Web Browser supports JavaScript, SSL and cookies, but does not support media plug-ins (Flash, Shockwave, etc.) or Java applets. Most Amazon.com web pages can be viewed on your Kindle.

You are not able to log into the website www.mobileread.mobi because it must not be supported by Kindle internet.

Thanks for your interest in Kindle.

Thank you for your recent inquiry. Did I solve your problem?

If yes, please click here:
http://www.amazon.com/gp/help/survey...K79JJA7GT&k=hy

If no, please click here:
http://www.amazon.com/gp/help/survey...K79JJA7GT&k=hn

Best regards,

Arif M
Amazon.com
Your feedback is helping us build Earth's Most Customer-Centric Company.
http://www.amazon.com/your-account

krazy4katz · 09-26-2010, 05:36 PM

So, how did you respond to the Amazon "Did I solve your problem?" request?

;-)

Tiersten · 09-26-2010, 05:50 PM

The browser is still listed as an experimental feature but the inability to use certain text boxes is just stupid so I'd expect this to be fixed soon anyway.

desertgrandma · 09-26-2010, 06:25 PM

Quote:

Originally Posted by krazy4katz

So, how did you respond to the Amazon "Did I solve your problem?" request?

;-)

Wish I had saved the message, but basically I quoted the part in red, said I understood that,

, but wanted to know when this issue would be resolved.

Still waiting to hear back.

Now all you K owners out there get on the stick, and lets force Amazon, thru our strength in numbers to fix this.

desertgrandma · 09-27-2010, 11:16 AM

So.......who has emailed???

Or is this a feature that isn't important?

Not being facetious, just trying to get a feeling here.

Leep · 09-27-2010, 12:29 PM

O.K. I did it. Anything for you!

cheers

TheKindleWorm · 09-27-2010, 02:17 PM

I emailed too. It is something that I'd like resolved because it doesn't just affect mobileread.

Tiersten · 09-27-2010, 03:45 PM

I've bugged Amazon about it as well. I got a standard reply back about have I tried resetting it? I've said No to was this helpful and just waiting for another response.

andrew121 · 09-27-2010, 04:33 PM

I had a similar problem logging into the NY Times mobile site. The boxes wouldn't accept any characters. I assumed a bug in the browser.

desertgrandma · 09-27-2010, 04:37 PM

Quote:

Originally Posted by andrew121

I had a similar problem logging into the NY Times mobile site. The boxes wouldn't accept any characters. I assumed a bug in the browser.

And hopefully you used the kindlefeedback link to let them know?

Nothing will happen until enough people complain.

rcuadro · 09-27-2010, 05:31 PM

Quote:

Originally Posted by desertgrandma

So.......who has emailed???

Or is this a feature that isn't important?

Not being facetious, just trying to get a feeling here.

To me it is not important at all... when I need to browse the web i just use my iPhone

but I will email them anyhow

09-26-2010, 04:19 PM	#1
desertgrandma Enjoying the show.... Posts: 14,270 Karma: 10462841 Join Date: Jun 2008 Location: Arizona Device: A K1, Kindle Paperwhite, an Ipod, IPad2, Iphone, an Ipad Mini & macAir	Have you tried to log into mobileread.mobi? Apparently, we Kindle owners are not able to log into www.mobileread.mobi. The site loads easily, you can go to "log in" and yes, the boxes to sign in are there, the cursor is in the little boxes and blinking....however, they will not accept any characters. If you are really lucky and get the arrow to hit just the right place, you can enter your 'user name' but not your password. Now....logging into www.mobileread.com is a snap. No problems there. After speaking with a Kindle rep and having him try the same thing on his device, he informed me that apparently the .mobi is not on Amazons approved 'connection' list. He did not seem at all concerned about it and wasn't able to say if things would improve in the future. So..it appears its up to us. If every Kindle owning member would send an email to kindle-feedback@amazon.com asking that this issue be resolved, we might, just maybe, get some results. Please be sure to specify that its a .mobi issue, not .com Thoughts?

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
User Guide to Mobi pocket and Mobileread	natjusaj	Amazon Kindle	2	10-26-2009 10:17 AM
Log File	JJH1947	Calibre	2	04-07-2009 01:59 AM
New Member Log In	rcota@ec.rr.com	Introduce Yourself	3	05-03-2008 10:46 AM
www.mobileread.mobi? :)	TadW	Lounge	3	11-27-2006 03:02 PM

09-26-2010, 04:25 PM	#2
Tiersten Guru Posts: 987 Karma: 8641 Join Date: Aug 2010 Device: Kindle 3G+WiFi	It isn't restricted to .mobi sites. People are complaining about this in the 3.0.2 thread. They did something in the 3.0.1 or 3.0.2 update which means that text boxes like for password entry are broken on certain sites. The exact trigger for the issue is something to do with the page layout as viewing alternative versions of a site may work whilst the main site doesn't even though they're all on the same domain.

09-26-2010, 04:31 PM	#4
Tiersten Guru Posts: 987 Karma: 8641 Join Date: Aug 2010 Device: Kindle 3G+WiFi	Yup. It is a tad annoying. From what I remember, 3.0 didn't have the issue because I've logged into sites that currently don't work.

09-26-2010, 05:19 PM	#5
desertgrandma Enjoying the show.... Posts: 14,270 Karma: 10462841 Join Date: Jun 2008 Location: Arizona Device: A K1, Kindle Paperwhite, an Ipod, IPad2, Iphone, an Ipad Mini & macAir	And we have an answer........of sorts. This is in response to just one email.....if many emails went out, I wonder what the answer would be? I clicked "no" and sent another asking if they plan to support .mobi by kindle internet in the future. Hello, Kindle's new web browser is based on WebKit to provide a better web browsing experience. Now it's easier than ever to find the information you're looking for right from your Kindle. Experimental web browsing is free to use over 3G or Wi-Fi. There are no browsing restrictions when using Wi-Fi, even internationally. Your Kindle Web Browser supports JavaScript, SSL and cookies, but does not support media plug-ins (Flash, Shockwave, etc.) or Java applets. Most Amazon.com web pages can be viewed on your Kindle. You are not able to log into the website www.mobileread.mobi because it must not be supported by Kindle internet. Thanks for your interest in Kindle. Thank you for your recent inquiry. Did I solve your problem? If yes, please click here: http://www.amazon.com/gp/help/survey...K79JJA7GT&k=hy If no, please click here: http://www.amazon.com/gp/help/survey...K79JJA7GT&k=hn Best regards, Arif M Amazon.com Your feedback is helping us build Earth's Most Customer-Centric Company. http://www.amazon.com/your-account

09-26-2010, 05:36 PM	#6
krazy4katz Addict Posts: 367 Karma: 1552656 Join Date: Feb 2009 Device: [Kindle 1, Kindle 3 (KK)], Kindle Voyage, iPad Pro	So, how did you respond to the Amazon "Did I solve your problem?" request? ;-)

09-26-2010, 05:50 PM	#7
Tiersten Guru Posts: 987 Karma: 8641 Join Date: Aug 2010 Device: Kindle 3G+WiFi	The browser is still listed as an experimental feature but the inability to use certain text boxes is just stupid so I'd expect this to be fixed soon anyway.

09-27-2010, 11:16 AM	#9
desertgrandma Enjoying the show.... Posts: 14,270 Karma: 10462841 Join Date: Jun 2008 Location: Arizona Device: A K1, Kindle Paperwhite, an Ipod, IPad2, Iphone, an Ipad Mini & macAir	So.......who has emailed??? Or is this a feature that isn't important? Not being facetious, just trying to get a feeling here.

09-27-2010, 12:29 PM	#10
Leep Guru Posts: 739 Karma: 1018859 Join Date: Jun 2008 Location: Near Seattle Device: kindle1, K3, K3G (thanks MR), iTouch, Kindle Touch	O.K. I did it. Anything for you! cheers

09-27-2010, 02:17 PM	#11
TheKindleWorm Guru Posts: 860 Karma: 177868 Join Date: Aug 2010 Location: East Anglia UK Device: Kindle 3G, iPhone 3G, iPod 4G, PB 360, Sony 600 sold, Kindle 2i sold	I emailed too. It is something that I'd like resolved because it doesn't just affect mobileread.

09-27-2010, 03:45 PM	#12
Tiersten Guru Posts: 987 Karma: 8641 Join Date: Aug 2010 Device: Kindle 3G+WiFi	I've bugged Amazon about it as well. I got a standard reply back about have I tried resetting it? I've said No to was this helpful and just waiting for another response.

09-27-2010, 04:33 PM	#13
andrew121 Member Posts: 17 Karma: 10 Join Date: Sep 2010 Device: Kindle 3 - 3G+WiFi	I had a similar problem logging into the NY Times mobile site. The boxes wouldn't accept any characters. I assumed a bug in the browser.

Advert

Advert