Troubleshooting I bought my first kindle book, however it isn't showing up...

nimblem · 09-01-2010, 09:22 AM

I decided to buy a Bible on the Kindle and after paying for it, it is not showing up on my kindle. I thought I needed to pull it from the archived items but it's grayed out as if it's already in the kindle. When I go to to the kindle app on my computer it pulls up with not problems at all. I did a hard reset but it's still not showing up... Any advice?

Erinath · 09-01-2010, 09:27 AM

Have you tried bringing up the menu & selecting Sync & Check for Items?

nimblem · 09-01-2010, 09:28 AM

Yeah didn't do anything...

TheKindleWorm · 09-01-2010, 09:29 AM

I would try going to amazon on the Internet, click onto the Kindle store, click on Manage your Kindle ( top right of page) then scroll down and redownload the item to your Kindle from there. You will then need to turn your wireless on on your Kindle and wait for it to download - the Bible is quite big so it may take a few minutes.

DixieGal · 09-01-2010, 09:29 AM

I use the Kindle app on my iPad, and the device itself has to synch each purchase when I open the app. Just wondering if yours is set to some sort of manual update? Sorry I don't know more about the Kindle device, but the experts will be on here to help you soon.

Edit: Oops! The experts arrived while I was typing!

sirmaru · 09-01-2010, 09:40 AM

Do you see 5 solid bars at the top of the screen? If they are faded, you have not yet connected to a WiFi hot spot and have no access to 3G.

Most WiFi networks are locked. You must look up the unlock code and key it in.

If you do not have Whispernet connectivity, download the book to your PC and use the USB cable to transfer it to the K3.

By the way, Amazon's help crew is way overloaded. I had a problem and emailed them. They emailed back I should call. Calling was useless since all the new K3 owners are swamping them.

In the end I solved the problem myself.

nimblem · 09-01-2010, 09:51 AM

ahh I have DX, and I am connected to 3G. I did try to manually send it with no luck...

Corran006 · 09-02-2010, 06:37 PM

its a sign God must be angry . Thou has forsaken me!

hehe just kidding. try using the cable to send it to your device.

Tiersten · 09-02-2010, 07:17 PM

Stupid question but it is correctly linked to your account? Have you tried sending it to the Kindle via the Manage my Kindle page at Amazon?

estrial · 09-03-2010, 01:47 AM

This happened to me when I bought My bible too.. it somehow made me wait one whole day for it.

Just check if it has cleared from your bank account. Sometimes it might be because its not cleared with the bank yet. Also, when you go to your kindle page on amazon.com do you see it as the round orange pending button or the green check?

09-01-2010, 09:22 AM	#1
nimblem Addict Posts: 304 Karma: 7102 Join Date: Dec 2009 Device: Pocket Pro, Kindle Dx	I bought my first kindle book, however it isn't showing up... I decided to buy a Bible on the Kindle and after paying for it, it is not showing up on my kindle. I thought I needed to pull it from the archived items but it's grayed out as if it's already in the kindle. When I go to to the kindle app on my computer it pulls up with not problems at all. I did a hard reset but it's still not showing up... Any advice?

09-01-2010, 09:40 AM	#6
sirmaru Wizard Posts: 2,426 Karma: 6561538 Join Date: Nov 2007 Device: Kindle PW 2013, HDX 2013, Galaxy S5 2014	WiFi connectivity Do you see 5 solid bars at the top of the screen? If they are faded, you have not yet connected to a WiFi hot spot and have no access to 3G. Most WiFi networks are locked. You must look up the unlock code and key it in. If you do not have Whispernet connectivity, download the book to your PC and use the USB cable to transfer it to the K3. By the way, Amazon's help crew is way overloaded. I had a problem and emailed them. They emailed back I should call. Calling was useless since all the new K3 owners are swamping them. In the end I solved the problem myself. Last edited by sirmaru; 09-01-2010 at 09:43 AM.

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09-01-2010, 09:27 AM	#2
Erinath Shy Philosopher Posts: 99 Karma: 10000 Join Date: Jul 2010 Location: England Device: Sony PRS-T1, Nook Simple Touch, Nook HD+ & Kindle Keyboard (wifi only)	Have you tried bringing up the menu & selecting Sync & Check for Items?

09-01-2010, 09:28 AM	#3
nimblem Addict Posts: 304 Karma: 7102 Join Date: Dec 2009 Device: Pocket Pro, Kindle Dx	Yeah didn't do anything...

09-01-2010, 09:29 AM	#4
TheKindleWorm Guru Posts: 860 Karma: 177868 Join Date: Aug 2010 Location: East Anglia UK Device: Kindle 3G, iPhone 3G, iPod 4G, PB 360, Sony 600 sold, Kindle 2i sold	I would try going to amazon on the Internet, click onto the Kindle store, click on Manage your Kindle ( top right of page) then scroll down and redownload the item to your Kindle from there. You will then need to turn your wireless on on your Kindle and wait for it to download - the Bible is quite big so it may take a few minutes.

09-01-2010, 09:29 AM	#5
DixieGal Hi There! Posts: 7,473 Karma: 2930523 Join Date: Feb 2008 Location: Ft Lauderdale Device: iPad	I use the Kindle app on my iPad, and the device itself has to synch each purchase when I open the app. Just wondering if yours is set to some sort of manual update? Sorry I don't know more about the Kindle device, but the experts will be on here to help you soon. Edit: Oops! The experts arrived while I was typing!

09-01-2010, 09:51 AM	#7
nimblem Addict Posts: 304 Karma: 7102 Join Date: Dec 2009 Device: Pocket Pro, Kindle Dx	ahh I have DX, and I am connected to 3G. I did try to manually send it with no luck...

09-02-2010, 06:37 PM	#8
Corran006 Connoisseur Posts: 68 Karma: 7080 Join Date: Jul 2010 Location: Toronto Device: Kindle 3	its a sign God must be angry . Thou has forsaken me! hehe just kidding. try using the cable to send it to your device.

09-02-2010, 07:17 PM	#9
Tiersten Guru Posts: 987 Karma: 8641 Join Date: Aug 2010 Device: Kindle 3G+WiFi	Stupid question but it is correctly linked to your account? Have you tried sending it to the Kindle via the Manage my Kindle page at Amazon?

09-03-2010, 01:47 AM	#10
estrial small is good Posts: 95 Karma: 100 Join Date: Jul 2010 Location: Australia Device: Kindle 3, Samsung Galaxy S	This happened to me when I bought My bible too.. it somehow made me wait one whole day for it. Just check if it has cleared from your bank account. Sometimes it might be because its not cleared with the bank yet. Also, when you go to your kindle page on amazon.com do you see it as the round orange pending button or the green check?

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