04-28-2009, 03:44 AM | #16 | |
Zealot
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Quote:
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04-28-2009, 09:28 AM | #17 |
Grand Sorcerer
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It effectively negates the 5% extra rebate for early ordering that they promise, since you can't order early (apparently shrinking the time period, as done earlier, wasn't effective enough, so now there are no books at all until after the early time period is up). Not that they actually honored that last week, anyway (nor have they bothered to reply to my complaint, other than the autobot's reply that they would get back to me).
Karen http://booksontheknob.blogspot.com/ |
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04-28-2009, 10:03 AM | #18 |
eReader
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I've noticed that too - originally they relesed the books at 10AM eastern - which gave 21 hours for the rapid rebate. Now you're lucky to get them by 10PM eastern.
I've been unimpressed by their customer service lately too. Who knows even though I like FW's interface a lot more I may have to start spending more money at BoB. |
04-28-2009, 10:18 AM | #19 | |
Bookaholic
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Yeah, there have been complaints on the FW Yahoo group about CS lately too.
Scott from FW responded to one recent complaint with... Quote:
Last edited by AnemicOak; 04-28-2009 at 10:21 AM. |
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04-28-2009, 10:29 AM | #20 |
eReader
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I'm one of the people who had issues.
In my case the problem was that the SF sale ended earlier than advertised (which the CS person is insisting wasn't the case) and the sale that replaced it did not include magazine subscriptions. CS is telling me that they never put subscriptions on sale (demonstrably false as I have archived emails to the contrary) despite the fact that I managed to purchase an Analog sub during the SF sale (would have got Interzone if it lasted as long as advertised) and an F&SF sub during the Fantasy sale. |
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04-29-2009, 01:24 PM | #21 |
Blue Captain
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Yeah, it is certainly not true that mag subscriptions are _never_ on sale. It isn't common, though, compared to others.
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